Why Did I Push All Those Buttons?
DISCONTINUED

Why Did I Push All Those Buttons?

Customer Frustrated by Waiting

Dealing with a customer frustrated by an automated phone system.


This training program has been discontinued. We suggest you take a look at the following program:

Why Did I Push All Those Buttons? (from No Problem!)

Why Did I Push All Those Buttons? (from No Problem!)

Creating Customer Loyalty

We all know that customers can get frustrated when dealing with automated phone systems, right? So, when you run into that kind of a situation, avoid making excuses or saying things like - "I know - I hate pushing all those buttons, too." Instead, thank the customer for waiting. Empathize with how frustrating it can be. Reassure the customer that you're willing to help. And be sure to keep your tone of voice and choice of words positive.

Type: Video Vignettes

More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™


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