Why Did I Push All Those Buttons?

Why Did I Push All Those Buttons?

Customer Frustrated by Waiting

Dealing with a customer frustrated by an automated phone system.

Learning Path & Details

Suggested Industry Usage


  • Building Customer Loyalty

Buying Options

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Training Files (2)

Why Did I Push All Those Buttons?
Video with graphics and narrator
Video Vignette03:05 minEnglishDemo
Why Did I Push All Those Buttons?
Video without narrator
Video Vignette02:38 minEnglishDemo

Additional Information

Trainer Comments: Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.

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Explore the Program: Glad I Could Help: Real Customer Service Situations for Discussion™