New Asset

Why Did I Push All Those Buttons? (from No Problem!)

Creating Customer Loyalty

We all know that customers can get frustrated when dealing with automated phone systems, right? So, when you run into that kind of a situation, avoid making excuses or saying things like - "I know - I hate pushing all those buttons, too." Instead, thank the customer for waiting. Empathize with how frustrating it can be. Reassure the customer that you're willing to help. And be sure to keep your tone of voice and choice of words positive.

Learning Paths & Details

Leadership
Personal Performance
Type: Video Vignettes
Audience: Managers / Supervisors
Available As: Download, USB, USB-2YR, USB-3YR

Topics

Suggested Industry Usage

Competencies

Manage Customer Experience

Buying Options

Library License You may license this asset or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.	Sign In to Request Quote
Download License $5.00 (Minimum 100 employees) This license option grants access to the full (complete) video - downloaded in MP4 format.	Employees:
USB Key (1 Year License) $595.00 Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Purchase price allows access to content for one year. Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:
USB Key (2 Year License) $1,100.75 Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:
USB Key (3 Year License) $1,576.75 Discussion/workshop materials (when applicable) will be delivered via email.	USB Keys:

Training Files (10)

EnglishSpanish (NA)Portuguese (Brazilian)GermanFrench

Title	Type	Time/Pages	Language
No Problem! - Why Did I Push All Those Buttons? Video with graphics and narrator	Video Vignette	02:19 min	English	Demo
No Problem! - Why Did I Push All Those Buttons? Video without narrator	Video Vignette	01:54 min	English	Demo

Additional Information

Customer can get angry when dealing with automated systems. It’s important to remember, if the customer is slow in calming down, here are three actions steps you can take: