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Video Vignettes ID: 2992

Why Did I Push All Those Buttons? (from No Problem!)

Creating Customer Loyalty

We all know that customers can get frustrated when dealing with automated phone systems, right? So, when you run into that kind of a situation, avoid making excuses or saying things like - "I know - I hate pushing all those buttons, too." Instead, thank the customer for waiting. Empathize with how frustrating it can be. Reassure the customer that you're willing to help. And be sure to keep your tone of voice and choice of words positive.

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No Problem! - Why Did I Push All Those Buttons?2 min
Video Vignette

No Problem! - Why Did I Push All Those Buttons?

Video with graphics and narrator
CC HD 1080
No Problem! - Why Did I Push All Those Buttons?2 min
Video Vignette

No Problem! - Why Did I Push All Those Buttons?

Video without narrator
CC HD 1080

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Library License

You may license this resource or the entire video library (over 9,000 training resources). Please contact the Sollah Team for cost-effective, flat-fee library license pricing. Note: Pricing is based upon the number of employees within your organization.

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You may license this resource as a streaming video. Please contact the Sollah Team for cost-effective license pricing. Note: Each streaming video is delivered as a secure web link for seamless streaming.

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USB Key (3-Year License) $1,595.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Video will not stream on networks. License fee allows unlimited access to content for three years. Associated discussion/workshop materials will be delivered digitally.

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Additional Information

Customer can get angry when dealing with automated systems. It’s important to remember, if the customer is slow in calming down, here are three actions steps you can take:

  • Thank them & empathize
  • Reassure
  • Stay positive

More From the Series: No Problem! Serving Others with Respect™

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Categories & Details

Also Available as

No Problem! Serving Others with Respect™ (eLearning)
Signature Course
No Problem! Serving Others with Respect™ (eLearning)

Topics

Competencies

  • Manage Customer Experience

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