Video Vignettes ID: 2993

You Promised It Would Be Here Today! (from No Problem!)

Creating Customer Loyalty by Staying Positive

There's going to be times when you (or someone in your organization) will have to deal with a customer whose expectations aren't being met - for whatever reason. Stay away from making excuses, grilling the customer, or questioning what a co-worker has promised. Instead, stay positive and keep your focus on what you can do to solve the customer's problem. To do that, thank the customer for calling. Do everything in your power to fix the problem. Offer the customer something extra. And be sure to leave things on a positive note by renewing the relationship.

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No Problem! - You Promised It Would Be Here Today!3 min
Video Vignette

No Problem! - You Promised It Would Be Here Today!

Video with graphics and narrator
CC HD 1080
No Problem! - You Promised It Would Be Here Today!2 min
Video Vignette

No Problem! - You Promised It Would Be Here Today!

Video without narrator
CC HD 1080

USB Key (3-Year License) $1,595.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. Video will not stream on networks. License fee allows access to content for three years. Associated discussion/workshop materials will be delivered digitally.

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Additional Information

Calming an angry customer down is key to getting things fixed. There are four important actions you should take when working with an angry customer:

  • Thank the customer
  • Fix the problem
  • Offer something extra
  • Renew the relationship

More From the Series: No Problem! Serving Others with Respect™

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Categories & Details

Also Available as

No Problem! Serving Others with Respect™ (eLearning)
Signature Course
No Problem! Serving Others with Respect™ (eLearning)

Topics

Competencies

  • Manage Customer Experience

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