You're the Third Person I've Talked To
DISCONTINUED

You're the Third Person I've Talked To

Understanding an Angry Customer

Dealing with a customer who is angry because of being transferred too many times.


This training program has been discontinued. We suggest you take a look at the following program:

You’re The Third Person I’ve Talked To! (from No Problem!)

You’re The Third Person I’ve Talked To! (from No Problem!)

Creating Customers for Life

Being on the receiving end of a caller that has been transferred a lot of times - especially when the people they've talked to before haven't been very helpful - can really test your customer service skills. There are a couple of things you can do. Be sure to empathize with the caller. Assure the customer that you can help. And, finally, if it's absolutely necessary to send the call to a manager, ask the customer for enough information to make sure that you can direct the call to the right place. And then explain what actions you're going to take to fix the problem.

Type: Video Vignettes

More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™


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