You're the Third Person I've Talked To
Understanding an Angry Customer
Dealing with a customer who is angry because of being transferred too many times.
Learning Path & Details
- Personal Performance
- Type: Video Vignettes
- Audience: Employees / Staff
- Available As: Download, USB, USB-2YR, USB-3YR
Suggested Industry Usage
- Building Customer Loyalty
Training Files (2)
Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.