Search Video Library for: Office & General
Consensus Building (from Fearless Facilitation! How to Lead Effective Meetings™)
Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.
Create a Probe from a Job Task (Interviewing Tip)
Interviewee is asked to describe a time when they were able to get another person committed to an important work goal. This video shows an example of an interview question and candidate response to prompt probing question.
Did You Read That Story in the Paper?
Reacting to a disturbing performance review with veiled threats
Follow a Verbal or Non-Verbal Lead (Interviewing Tips)
Explanation of the probing strategy of following a verbal or non-verbal lead.
Getting Much Sleep?
Retaliating against an employee who reports misconduct by supervisor.
Half Full or Half Empty? (from Increasing Emotional Intelligence)
Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.
Have a Plan, Work the Plan
Planning and organizing for results (increased productivity).
Hey, It's Just a Joke!
Impact of inappropriate humor on perceptions and workplace relationships.
I Don't Understand
An employee has difficulty helping a patient due to a language barrier.
I've Had It With This Place
When uncontrolled emotions and fits of temper turn disruptive and threatening. It’s our job to recognize warning signs and then tell someone in authority...before it’s too late.
It Takes a Team!
Working with others to achieve results; making meetings effective
It Was in the Paper
Off-hand comments about a newspaper or blog article, TV show or even current events can disrupt work and impact working relationships. But let's face it, there's no way we can keep people from talking about these things.
It's Intolerable
Impact of offensive figures of speech on workplace relationships.
It's Just a Card, Right?
This vignette covers union authorization card signing. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).
It's the Only Way We'll Ever Get a Say
Discussions with employees about unions and how workplace issues can be resolved with better communication.
Legal Briefs™ Workplace Privacy: Obtaining Employee Consent
How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry
Legal Briefs™ Workplace Privacy: Protecting Confidentiality of Employee Records
You have a responsibility to safeguard employee records by ensuring that confidential information is kept in appropriate confidential files, preferably in a locked cabinet or office. Neglecting to take action to correct filing problems could open your organization up to a lawsuit.
Life's Not Fair
Retaliating against an employee who reports a safety violation.
Listen Up! (from Achieving Communication Excellence)
The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.
M.E.E.T. Zero Tolerance - Program Summary
Review of the M.E.E.T. communication model and the challenges of enforcing a zero-tolerance policy