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Results for Suggested Industry Usage: Retail & Hospitality
This situation illustrates the damaging effect of making employment decisions based on stereotype rather than the qualifications of a person to perform a job.
Digitally Remastered! As a manager, are you concentrating on the negative aspects of your employees performances? After watching this video, you’ll discover that even difficult employees perform better with frequent positive feedback and occasional constructive criticism. Skeptical workers with “who cares" attitudes can be motivated!
Conflicts between our obligations to friends and the organization can make decisions difficult; in those situations, we must let the law and the organization’s policy be our guide. Confidential information must always remain confidential. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on handling confidential information.
We must be careful not to participate in any activities where our personal interests or actions might interfere or compete with our obligation to the organization. Even the appearance of a conflict of interest can create problems for ourselves and our organizations. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on dealing with conflicts of interest.
Sensitive information left out on a desk can easily be taken by thieving hands and seen by prying eyes. All sensitive and confidential information should be securely stored – especially things like system passwords. The bottom line is simple. You need to know and follow the organization’s secure/sensitive information policies and procedures – especially when it comes to passwords. Cybersecurity policies are not to be taken lightly.
Time theft hurts the company. A recent study estimates that it costs U.S. employers more than $400 billion per year in lost productivity. Five to ten minutes here and there add up to big losses over time. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on our work responsibilities. Remember, it doesn't matter if 'everybody's doing it’... simply put, it breaks trust.
To summarize, business documents (including paper files, reports emails and electronic files) need to be retained in accordance with the law and organization requirements/policies. And, if documents are destroyed improperly, it can result in serious problems for the organization and the individual. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on document retention and destruction.
In most organizations, managers and supervisors have an obligation to help employees resolve business practice or compliance concerns. Remember, all reports of violations must be taken seriously, and appropriate action taken in a timely manner. Again, no matter what our role in the organization—we all have a responsibility to know and follow the organization’s policy on handling reports of violations.
Interactions with auditors, inspectors, or investigators—internal or external—must be conducted in an open, honest, and ethical manner. And all information provided to auditors, inspectors or investigators must be accurate and truthful. There can be no exceptions, which mean the bottom line is, we all have a responsibility to know and follow the organization’s policy on providing accurate information.
We all know that situations where we’re trying to win business put a lot of pressure on everyone involved. And we also know that comparing our products and services to the competition must be done in a truthful manner. The bottom line is, we all have a responsibility to know and follow the organization’s policies relating to how we talk about our competitors.
We have an obligation to keep up with current developments in our industry. That includes the right and responsibility to obtain information about the competition. However, there are right ways and wrong ways to get that information; we must always choose the right way. And the right way is to know and follow the organization’s policy on gathering competitive information.
When it comes to discussing personal health information (PHI), it should only be discussed with the people who need to know. If you have access to PHI and discuss it with those who do not have the right access to this information - it is a violation of HIPAA. The bottom line is simple, know and follow the organization’s policy on handling personal health information (and reporting violations).
The pressure to perform and get work done can cause us to consider compromising our work or product quality. However, taking any action that compromises work or product quality can have serious consequences for us, our organization, our vendors, and our customers. So, the bottom line is, we all have a responsibility to know and follow the organization’s policies related to maintaining the quality of our products and services.
It’s not always easy to identify when giving and receiving gifts crosses the line. In certain circumstances, simply the appearance of impropriety can result in significant problems for you and the organization. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on accepting and giving gifts.
Common questions often asked about workplace sexual harassment. The FAQ is a quick list of questions most asked regarding sexual harassment. It also includes the most common definitions often found in sexual harassment training.
This powerful video was created as an introduction to child abuse and neglect mandatory reporter training (California AB1963). Sobering statistics are presented - driving home the importance reporting child abuse and neglect.
A very effective and to-the-point vignette that deals with anti-gay and anti-diverse behavior in the workplace.
How to best handle phone calls while also helping another customer in person.
No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.
Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.