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The Little People

The Little People

When a leader uses demeaning language

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness
The Three-Dimensional Interview Handbook (10 pack)

The Three-Dimensional Interview Handbook (10 pack)

Bad hiring decisions cost time and money ...and a ton of frustration! That's why it's imperative that you select the best people for your job openings individuals who have the skills and talent to do each job ... AND A WHOLE LOT MORE! This book provides a proven,easy-to-follow process for evaluating candidates in terms of the three critical factors necessary for successful employment: capability, commitment and chemistry.

Topic: Effective (& Legal) Interviewing Learning Path: Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Hiring & Recruiting, Management
Article: Breaking the Cycle

Article: Breaking the Cycle

What problems are we trying to solve with the same old ineffective circular approach? We can usually figure this out. When a problem repeatedly rears its ugly head, our approach is likely a circular one.

Topic: Change Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Effective Leadership, Management
Article: Overcoming Worries and Fears

Article: Overcoming Worries and Fears

Our fears limit us. They hold us back. They keep us from living a positive, proactive life that embraces the good and decries that which needs to be changed. Fear-based decisions hurt us, and they hurt others who are affected by our decisions. The child who is never allowed to make decisions because we fear she’ll make the wrong decisions finally rebels and turns into the teenager from the black lagoon.

Topic: Reducing Stress (Work & Life) Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Discussion Trigger, Management, Training Support
Article: Persevering When Times are Tough

Article: Persevering When Times are Tough

It isn’t easy to experience loss, whether our loss is business-related, financial, or personal in nature. Most of us learned quite recently, for example, that the stock market giveth, and the stock market most definitely taketh away. Our response to a loss such as this can make or break us.

Topic: Reducing Stress (Work & Life) Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Problem Resolution, Professionalism
Article: Supporting Consistent Ethics and Values in the Workplace

Article: Supporting Consistent Ethics and Values in the Workplace

As business leaders, what do we truly value? Integrity? Innovation? Delighting our customers? Being an employer of choice? Or are some of these just platitudes that make our annual reports look pristine? Does our aversion to ideas advocating radical change suggest we are really a conservative company, even though our words tell everyone we value risk taking?

Topic: Ethics & Integrity Learning Paths: Ethics & Compliance, Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Management, Professionalism, Training Support
Article: The Beauty of Reframing

Article: The Beauty of Reframing

This article looks at examples of reframing – of looking at an issue from a broader perspective that can help us move through life without feeling blindsided every time the unexpected happens. When we re-frame a difficult occurrence, we open our minds to positive outcomes and possibilities.

Topic: Change Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Conflict Resolution, Employee Resiliency
Diversity Version 3.0 - Organizational Development and Continuous Education

Diversity Version 3.0 - Organizational Development and Continuous Education

This perspective paper discusses the concept that diversity in the workplace has steadily evolved over the last couple decades. Originally it focused primarily on race, but later broadened to include the promotion of women, people with disabilities and the LGBT community. Now, the definition of diversity is expanding further to include aspects such as physical characteristics, background, family status, military service, personality and work style. Today, in essence, diversity is all of the ways that we are similar and different to one another.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Inclusion / Equity / Belonging, Respect / Respectfulness
Four Main Learning Styles (Overview)

Four Main Learning Styles (Overview)

Overview of the four main learning styles: visual, auditory, kinesthetic and conceptual.

Topic: Training Support Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Generations: Harnessing the Potential of a Multigenerational Workforce

Generations: Harnessing the Potential of a Multigenerational Workforce

Perspective paper on the topic of generational diversity. Need insight on one of the most challenging opportunities in the workplace, this white paper delivers.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Generational Challenges, Inclusion / Equity / Belonging, Effective Leadership, Respect / Respectfulness
Overcoming Diversity Fatigue: Key Causes and Strategies for Addressing It

Overcoming Diversity Fatigue: Key Causes and Strategies for Addressing It

This whitepaper explores key causes for diversity fatigue and it outlines steps that organizations can undertake to address the fatigue and to jump start their diversity programs with renewed energy and focus.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Culture Commitment, Discussion Trigger, Inclusion / Equity / Belonging, Respect / Respectfulness
Structural Inequality: Applications of an Old Theory to New Organizational Challenges

Structural Inequality: Applications of an Old Theory to New Organizational Challenges

This perspective paper introduces the concept of Structural Inequality (SI). SI offers a new way of looking at organizational structures and systemic practices, which contribute to inequity and exclusion. SI can be a powerful intervention as diversity and inclusion becomes the driving force behind HR and EEO initiatives to create inclusive workplaces that are free from discrimination and other unlawful practices and responsive to all groups within the organization.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Culture Commitment, Inclusion / Equity / Belonging, Management, Respect / Respectfulness
Structured Interviewing: Perfecting the Perfect Hire

Structured Interviewing: Perfecting the Perfect Hire

Average costs to hire and train a new employee are estimated conservatively at two-and-a-half times the combined annual salary and benefits budgeted for the position. This perspective paper covers the topic of effective interviewing.

Topic: Effective (& Legal) Interviewing Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Effective Leadership, Management
The Business Case for Developing Your Organization’s Ethics and Compliance Program

The Business Case for Developing Your Organization’s Ethics and Compliance Program

In an effort to educate employees about ethical business practices and regulatory compliance within the organization, many organizations are developing ethics and compliance programs. These programs encourage ethical behavior and compliance with regulatory requirements. This perspective paper gives a solid reason why these programs are necessary.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Culture Commitment, Discussion Trigger, Training Support
What is a Generation?

What is a Generation?

Article Summary: A “generation” is defined as a group of people born and living about the same time. Within each generation, its members share values, behaviors and work ethics that have been shaped by the economic, social and political climates in which they come of age.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Discussion Trigger, Generational Challenges, Inclusion / Equity / Belonging, Training Support
Being F.A.I.R. Globe Stress Balls (10-pk)

Being F.A.I.R. Globe Stress Balls (10-pk)

Cultural competency is key to understanding others - especially those who These foam stress balls are great reminders of how to to "Be F.A.I.R." (Feedback, Assistance, Inclusion, Respect). They are great takeaways (training reminder/training reinforcement) for anyone participating in the Being F.A.I.R. training session. Note: This is a one-time buy. Limited inventory on hand. For larger quantity purchases, please call 800-300-8800.

Topic: Cultural Competency & Sensitivity Learning Path: Diversity, Equity, Inclusion & Belonging Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Respect / Respectfulness
M.E.E.T. on Common Ground™ Key Tags (10-pack)

M.E.E.T. on Common Ground™ Key Tags (10-pack)

Just Added! A terrific way to reinforce the M.E.E.T. on Common Ground message and model. These new, laminated key tags feature the M.E.E.T. on Common Ground title on the front and the MEET model on the back.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Onboarding, Professionalism, Respect / Respectfulness
Whale Done! Lapel Pins (10 pack)

Whale Done! Lapel Pins (10 pack)

Great as a training take away or reinforcement of the Whale Done! This 1-inch Whale Done! lapel pin is hand-crafted in brass, filled with the authentic black and white colors of the killer whale, and finished with our Whale Done! logo in gold. Packaged in sets of 10 lapel pins.

Topic: Effective Leadership Learning Path: Leadership Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Accentuate the Positive (Energizer)

Accentuate the Positive (Energizer)

Add positive energy to your training session with this light-hearted video featuring the enchanting animals of SeaWorld.

Topic: Motivation Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Effective Leadership
SMART-START™ Generations: Bridging the Gap

SMART-START™ Generations: Bridging the Gap

An emotion-provoking video that uses music, text and graphics to inspire a discussion about the generational differences we encounter every day.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Generational Challenges, Interpersonal Skills, Effective Leadership, Management