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Results for Suggested Industry Usage: Government

SMART-START™ Government Pride: Serving in the Public Sector

SMART-START™ Government Pride: Serving in the Public Sector

Create a true sense of purpose in leadership,service,learning and growth for those people who serve in the United States public sector.

Topic: Motivation Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Government Other Topics: Effective Leadership, Sales & Service
Cyber What?

Cyber What?

Sensitive information left out on a desk can easily be taken by thieving hands and seen by prying eyes. All sensitive and confidential information should be securely stored – especially things like system passwords. The bottom line is simple. You need to know and follow the organization’s secure/sensitive information policies and procedures – especially when it comes to passwords. Cybersecurity policies are not to be taken lightly.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Cybersecurity Closed Captioned
Getting Paid to Scroll

Getting Paid to Scroll

Time theft hurts the company. A recent study estimates that it costs U.S. employers more than $400 billion per year in lost productivity. Five to ten minutes here and there add up to big losses over time. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on our work responsibilities. Remember, it doesn't matter if 'everybody's doing it’... simply put, it breaks trust.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned
I Need ‘Em Shredded

I Need ‘Em Shredded

To summarize, business documents (including paper files, reports emails and electronic files) need to be retained in accordance with the law and organization requirements/policies. And, if documents are destroyed improperly, it can result in serious problems for the organization and the individual. So, the bottom line is, we all have a responsibility to know and follow the organization’s policy on document retention and destruction.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance Closed Captioned
I Don't Have Time

I Don't Have Time

Maintaining accurate patient records even when time is short.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Professionalism Closed Captioned
I Don't Want Anybody to Get in Trouble

I Don't Want Anybody to Get in Trouble

Healthcare workers' responsibility to report suspicious activity.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Compliance, Professionalism Closed Captioned
Listen Up!

Listen Up!

The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned
That Hurts!

That Hurts!

Healthcare workers' role in ensuring quality of care.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Compliance, Professionalism Closed Captioned

Everyday Leadership™ What's The Big Deal?

Decision-making is a daily occurrence in the workplace. Making ethical decisions is important not only to the organization, but to those who work for them and those they serve. We must ensure our team members are aware of the proper procedures for ethical decision-making and the numerous consequences that can occur if they are not followed. Big or small, an unethical decision can have a huge impact on the organization.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Ethics & Integrity, Effective Leadership Closed Captioned

Everyday Leadership™ The Refund

As leaders in our organization, we all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. We need to make sure we are offering them the best experience. Without our customers, we wouldn’t have a business.

Topic: Effective Leadership Learning Path: Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading Others, Customer Service Closed Captioned

It's Not My Fault

When an employee refuses to take responsibility for their performance problems, there are a couple of things you need to make sure you do. A quarterly or annual review shouldn't be the first time the employee is hearing about the problem or problems. The best way to correct a problem is to deal with it immediately, and document your actions. Then, make sure you keep your focus on the employee's behavior and don't get sucked into an emotional discussion about attitudes.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Conflict Resolution Closed Captioned

When They Just Don't Care

When an employee doesn't seem to care about setting goals in their daily work, it's easy to make assumptions about why they're acting that way. The problem is... you could be way off base. And your actions can actually end up making the situation worse. So, when you find yourself in this kind of situation, take a step back, and use the T.A.L.K.™ model to help find out why... Because once I find out why... then I can usually help the employee figure out how to move forward.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Conflict Resolution Closed Captioned

You're Doing a Great Job, But...

A tough conversation with a top performer can be difficult, especially when you really do need to ask that person to step up and give you a little more. The key is to use the T.A.L.K.™ model to help the employee identify areas that need improvement on their own. Sometimes it takes a little longer, but the results are definitely worth it.

Topic: Conflict Resolution Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Coaching & Mentoring Closed Captioned

Discussion Card: Peer Today, Boss Tomorrow™

Help newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! These easy-to-use cards provide a simple model along with thought-provoking questions on better understanding what it takes to truly and successfully lead other. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Effective Leadership Learning Path: Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Management, Discussion Trigger, Leading Others

The Sid Story™

Digitally Remastered! As a manager, are you concentrating on the negative aspects of your employees performances? After watching this video, you’ll discover that even difficult employees perform better with frequent positive feedback and occasional constructive criticism. Skeptical workers with “who cares" attitudes can be motivated!

Topic: Leading Others Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Motivation, Communication & Influencing Closed Captioned

Documenting Discipline (How-To Book)

Managers can protect themselves and their organization against legal action - if they get incidents properly documented. This best-selling resource provides steps to ensure solid, consistent documentation procedures throughout the entire organization. You will also learn how to correct performance problems with progressive discipline.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading Others, Problem Resolution

Legal Issues for Managers (How-To Book)

Employment practices in the United States are governed by a wide variety of federal, state, and local laws. As a manager or supervisor, you must understand these laws so that you can make objective, consistent, and legal decisions. You do not have to be an expert on every aspect of every employment law, but you do have to know enough to recognize when you need to seek help from a human resources professional or legal counsel.

Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Management

Mentoring For Success (How-To Book)

In order for businesses to survive and remain competitive, they must respond to this changing environment. As Tom Peters observes in Thriving on Chaos, “Excellent firms don’t believe in excellence—only in constant improvement and constant change.” As part of their response to change, successful organizations seek ways to support and foster employee growth and development. Managers are developing skills to facilitate this process. They are acting as mentors to their employees. Coworkers and other employees with company experience and skills are also offering their services as mentors to less-experienced employees.

Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leading Others

A Little Extra Cash

Recognizing and handling a conflict of interest.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned

Integrity Every Day: Program Introduction

Introduces what it means to act with integrity on a daily basis.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: Video Introduction Suggested Industry Usage: Healthcare, Government Other Topics: Change, Compliance, Interpersonal Skills, Professionalism Closed Captioned