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Redirection and the Five Steps Explained
Explains how to refocus attention and energy on desirable behavior.
Redirection With a Coworker
How using positive redirection with a coworker improves relationships and performance.
Redirection With a Team Member
How using positive redirection with a team member improves relationships and productivity.
Redirection With an Employee
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Shamu Special
Review of the power of positive relationships.
That Wasn't a Smart Thing to Do...
Frequently cornering a coworker; isolation and intimidation. A good look at how intimidation might lead to more.
The New Max and Lorie (from FOSA™ Documenting Discipline)
Working through discipline issues can be tough. Working through the progressive discipline process using FOSA™ can help. Remember, you can only give your employees the advice and tools to help them... you can force them. This video is an example of how two employees respond to the FOSA™ approach.
The Oh Series™ Everyday Ethics: Around and Around We Go
Most of us like to please and help other people when we can. Such efforts are usually a great thing, although in situations where we are asked to break the law, that natural inclination to please others works against us.
The Oh Series™ Everyday Ethics: Clock Me In
We’ve all been there. It’s not uncommon to be asked to do a favor that may not be against the law, but we know that if we take that action we’ll be doing something wrong. On the surface, these favors may not seem like a big deal. In reality, something like time theft can lead to severe consequences like loss of your job, financial loss and company lay-offs.
The Oh Series™ Everyday Ethics: Divide and Conquer
Dividing up a sales territory to keep a competitor out of the bidding process is an example of an illegal bidding practice known as market division. This practice usually results in higher bid prices - hurting competition and consumers.
The Oh Series™ Everyday Ethics: Freedom
Time theft hurts the company. It also breaks trust. And if an employee gets caught while telecommuting, it’s likely the company won’t let others have those privileges. Depending on company policy, the employee could even be fired.
The Oh Series™ Everyday Ethics: Greasing the Wheels
An offer of a bribe can be direct or indirect in nature. If someone says she will give you money to send business her way, that’s pretty direct. Another supplier might not specifically ask for your business, but might offer you a nice gift or a fun trip.
The Oh Series™ Everyday Ethics: I Take Care of My Friends
When we use our business position to give special privileges to a family member…or when we exclude other suppliers in favor of someone we know… or when we accept a gift or money in exchange for using our influence on behalf of a specific supplier, we have stepped over a moral and a legal line in the sand.
The Oh Series™ Everyday Ethics: It's Expected
While bribery may be more commonly accepted in some countries, people who work for U.S. companies and organizations are expected to adhere to U.S. anti-bribery laws regardless of the country in which they’re doing business.
The Oh Series™ Everyday Ethics: Just Move It to That Column
Asking a co-worker to change an item on a financial report might not seem like a big deal, but it is. Fudging the numbers is unethical, and since Susan’s request also violates Generally Accepted Accounting Principles, it is also illegal.
The Oh Series™ Everyday Ethics: Presentation Help
Sometimes people want to include us in an action that doesn’t appear to violate their moral code, but it is one that we know violates our own. Or, it is an action that is against one of our company’s policies. Maybe it’s even illegal.
The Oh Series™ Everyday Ethics: Taking Turns
We’ve all been there…when someone else acts as if violating an ethical standard or even breaking the law is just a common, everyday thing…no big deal. This is an attempt to normalize an action that is really wrong and abnormal.
The Oh Series™ Everyday Ethics: The Kickback
Asking for or receiving trips, money, or other gifts of this type in order to influence the other person’s decision is known as a kickback. This type of influence is illegal under both federal law and a number of state laws.
The Oh Series™ Everyday Ethics: The Only Game In Town
Forcing a customer to pay higher prices is known as price fixing by reducing supply. A price fixing conspiracy to reduce inventory in order to raise prices hurts the company and ultimately the customers - who end up paying higher prices.
The Oh Series™ Everyday Ethics: The Win-Win Offer
When competitors agree to inflate pricing or include unreasonable special terms in a bid resulting in the other company having a better shot at getting the contract, customers lose and reputations are damaged.