Search Video Library for: Diversity, Equity, Inclusion & Belonging, Communication

Everyday Diversity™ I Can Hear You!

People with disabilities live normal happy lives and most of the time are very independent and self-sufficient. Don’t offend someone by assuming that they cannot do something or that they have to have your help, but be willing to offer if it is desired.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness

M.E.E.T. Zero Tolerance: Enforcing Zero Tolerance with Fairness and Respect

Enforcing a zero tolerance policy can put managers and supervisors in a tough position. With no gray areas, second chances or margins for error, they must handle each situation properly to avoid legal repercussions for themselves and their organizations. This program adapts the M.E.E.T. approach to help managers and supervisors deal with zero tolerance situations respectfully, legally and consistently.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

Open Mind, Open World: Improving Intercultural Interactions™

Boost productivity by developing cultural capability! In a global economy, cultural misunderstandings can have an immediate, negative impact on business productivity. Open Mind, Open World provides a solid foundation for identifying and understanding basic cultural values and behaviors. Employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Interpersonal Skills, Effective Leadership, Professionalism

I Didn't Understand One Word

Dealing with language barriers in the workplace

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

Is This Any Way to Run a Hospital?

Dealing with culturally-insensitive remarks.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness

Use Generalities as an Opportunity to Ask for a Specific Example

How would you probe when the interviewee gives general responses to your questions? Consider Probes For A Specific Example: "Tell me what you did when you helped a specific person get organized?" "Describe what you did to make one meeting really effective for getting organized?" "Give me an example of a time when a good worker’s complaint helped you improve organization?" "When did you use the computer system to improve organization?"

Video Vignettes Diversity, Equity, Inclusion & Belonging Management, Communication, Effective Leadership, Professionalism

You Should See Her Qualifications

When gender stereotypes impact trust and working relationships

Discussion Card: Multicultural Customer Service

Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging Customer Service, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness

Generations - Program Opening/Generations & M.E.E.T. Model Explained

Definitions and characteristics of the four generations currently in the workforce; explains the M.E.E.T. communication mode

Video Introduction Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills

Case Study: Using Crude Language in the Workplace

Stereotyping / Why words matter in the workplace.

Case Studies Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness

Global Diversity: Experience an Open World

International business requires agile thinkers, trained to overcome cultural obstacles that can cost companies millions of dollars. Global Diversity: Experience an Open World is a great way to introduce the concept of putting smart global communication skills into action.

Discussion Generators Diversity, Equity, Inclusion & Belonging Communication, Diversity Dynamics, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Professionalism

Discussion Card: After the Conversation

So you've had a difficult discussion with an employee, direct report, staff member... what's next? Things like action items, open issues, follow-up and more! These easy-to-use cards provide a simple model (A.F.T.E.R.) along with thought-provoking questions on effective ways to follow-up with a tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Conflict Resolution, Discussion Trigger, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

Discussion Card: Before the Conversation

Having a difficult discussion is hard. Though it must be done to get to resolution, you must be prepared. That includes understanding ground rules and preparing yourself mentally (working through a checklist). These easy-to-use cards provide a simple model (B.E.F.O.R.E.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Card: Purpose of the Talk

It's not always easy having workplace discussions - whether to simply gather information or to tackle a tough situation. Shying away from key workplace topics/issues don't make those problems disappear. These easy-to-use cards provide a simple model (T.H.E.C.H.A.T.) along with thought-provoking questions on effective ways to tackle the tough discussions with grace and respect. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Everyday Diversity™ Are You Speaking English?

Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Customer Service, Diversity Dynamics, Respect / Respectfulness