Search Video Library for: Leadership

Legal Briefs™ Recruiting & Hiring: Program Introduction

Legal Briefs™ Recruiting & Hiring: Program Introduction

This quick video offers an introduction to common hiring issues and appropriate actions for managers and/or supervisors to take.

Topic: Hiring & Recruiting Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Management Closed Captioned
Legal Briefs™ Substance Abuse - Program Introduction

Legal Briefs™ Substance Abuse - Program Introduction

Introduction to five aspects for dealing with substance abuse in the workplace and actions to keep the workplace drug-free.

Topic: Substance Abuse Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Employee Wellness, Management, Professionalism Closed Captioned
Legal Briefs™ The ADA - Program Introduction

Legal Briefs™ The ADA - Program Introduction

As a manager or supervisor, there are key legal concepts we need to be aware of in our workplace. This video starts with the definition and key concepts of the American Disabilities Act.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
Legal Briefs™ Workplace Privacy - Program Introduction

Legal Briefs™ Workplace Privacy - Program Introduction

How an organization establishes, documents, communicates and enforces employment policies can impact workplace privacy.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
Legal Briefs™ Workplace Violence: Program Introduction

Legal Briefs™ Workplace Violence: Program Introduction

Preventing workplace violence begins with manager awareness.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Violence Prevention Closed Captioned
Let's M.E.E.T. (Overview of the M.E.E.T. Model for Conflict Resolution)

Let's M.E.E.T. (Overview of the M.E.E.T. Model for Conflict Resolution)

Explanation of the M.E.E.T. communication model as a tool for addressing unacceptable behavior and conflict in the workplace.

Topic: Conflict Resolution Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Effective Leadership Closed Captioned
Mentoring 101™ - The Basics: Program Introduction

Mentoring 101™ - The Basics: Program Introduction

Our lives are filled with changes, new opportunities. And when those come along, it helps to have someone who knows the ropes who can help you -- a mentor.

Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned
Program Introduction (from FOSA™ Documenting Discipline)

Program Introduction (from FOSA™ Documenting Discipline)

Handling performance problems and disciplining employees are major parts of every manager's or supervisor’s job. And when you think about it, disciplining employees is one of the most difficult parts of a manager’s job. This video provides a quick introduction to the FOSA™ process.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
The Extraordinary Leader - Program Introduction

The Extraordinary Leader - Program Introduction

Real people expressing concerns and insight into what it takes to become a leader

Topic: Effective Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Management, Motivation, Professionalism Closed Captioned
The Three Dimensional Interview - Program Introduction

The Three Dimensional Interview - Program Introduction

Provides insight and introduces pertinent concepts on interviewing technique.

Topic: Effective (& Legal) Interviewing Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Hiring & Recruiting, Effective Leadership, Professionalism Closed Captioned
Whale Done! - Program Introduction with Ken Blanchard

Whale Done! - Program Introduction with Ken Blanchard

Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships.

Topic: Effective Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Closed Captioned
Whale Done! in Action - Program Introduction/Whale Done! Philosophy

Whale Done! in Action - Program Introduction/Whale Done! Philosophy

Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit.

Topic: Effective Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Closed Captioned
Conflict 101™ - The Bottom Line

Conflict 101™ - The Bottom Line

There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
Courage 2 Coach™ - Program Conclusion / The Bottom Line

Courage 2 Coach™ - Program Conclusion / The Bottom Line

This quick video provides a quick summary of the C2C model and how it's simplicity is still a powerful way to get the most out of your employees. The bottom line... coaching works!

Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism Closed Captioned
Discipline & Termination: Three Actions for Keeping It Legal

Discipline & Termination: Three Actions for Keeping It Legal

A quick review of actions and tips that managers can take to keep discipline and termination actions legal.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
FMLA - Benefits of the Family Medical Leave Act

FMLA - Benefits of the Family Medical Leave Act

It's important to remember the benefits of the FMLA. It provides employees with the means to take care of important personal obligations without having to worry about the impact on their careers. And it provides you with a tool to attract and retain motivated and productive employees. And that's a good thing.

Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Closed Captioned
Four Actions for Staying Out of Court (from Legal Briefs™ Harassment & Discrimination)

Four Actions for Staying Out of Court (from Legal Briefs™ Harassment & Discrimination)

Working through legal landmines can be tough. Four key actions for staying out of a harassment & discrimination lawsuit are covered in this video.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Professionalism Closed Captioned
Legal Briefs™ Recruiting and Hiring: Actions for Staying Out of Court
Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism Closed Captioned
Legal Briefs™ Workplace Privacy: Three Actions: Managing to Get It Right

Legal Briefs™ Workplace Privacy: Three Actions: Managing to Get It Right

Reviews the appropriate actions to handle workplace privacy.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
Legal Briefs™ Workplace Violence: Three Action Steps to Keep the Workplace Safe and Stay Out of Court

Legal Briefs™ Workplace Violence: Three Action Steps to Keep the Workplace Safe and Stay Out of Court

Review of actions managers can take to prevent workplace violence and reduce liability.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Workplace Violence Prevention Closed Captioned
Review/Summary (from FOSA™ Documenting Discipline)

Review/Summary (from FOSA™ Documenting Discipline)

This video provides a quick synopsis of effectively using the FOSA™ process to tackle tough workplace issues. From facts, objectives, solutions and actions, the entire process is reviewed - with examples.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution Closed Captioned
Summary (from ACTIONS Speak!™)

Summary (from ACTIONS Speak!™)

A quick summary of the program. Interviewing today is not just about gathering behavioral predictors. It includes respect and care for the person. So, for both you and the candidate, actions DO speak louder than words.

Topic: Effective (& Legal) Interviewing Learning Paths: Leadership, Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Hiring & Recruiting, Management Closed Captioned
The Extraordinary Leader - You Can Make An Extraordinary Difference

The Extraordinary Leader - You Can Make An Extraordinary Difference

Review of the keys to becoming an extraordinary leader and why it is important.

Topic: Effective Leadership Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
The Three-Dimensional Interview - Program Summary

The Three-Dimensional Interview - Program Summary

Review of how to prepare,conduct and evaluate an effective three-dimensional (structured) interview.

Topic: Management Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Professionalism Closed Captioned
Three Actions to Promote a Drug-Free Workplace

Three Actions to Promote a Drug-Free Workplace

Review of the main actions which promote a drug-free workplace.

Topic: Substance Abuse Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Employee Wellness, Management, Professionalism Closed Captioned
Whale Done! - Program Summary (Building Relationships)

Whale Done! - Program Summary (Building Relationships)

Review of Whale Done! approach; building relationships to get positive results.

Topic: Effective Leadership Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Closed Captioned
What You Need to Know - Five Actions for Staying Out of Court

What You Need to Know - Five Actions for Staying Out of Court

Reviews the responsibilities and actions managers need to know in regards to The American Disabilities Act

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
Burn Out (Manager)

Burn Out (Manager)

Know someone who just seems to be simply going through the motions to get the job done? Concerned because this employee has always been a strong performer with a great positive attitude? Then this case study is for you!

Topic: Motivation Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management
Case Study & Branching Exercise: Goal Setting (Manager)

Case Study & Branching Exercise: Goal Setting (Manager)

You are a new manager in the organization. A few weeks ago, you asked your employees to begin thinking about individual and department goals for the next year. When you reviewed their submitted goals, you were disappointed by the general lack of enthusiasm and creativity of the group. What do you do? Kick start a great discussion with this case study and branching exercise.

Topic: Goals and Goal Setting Learning Path: Leadership Type: Case Studies Other Topics: Discussion Trigger, Effective Leadership, Successfully Leading Others, Learning Reinforcement, Management
Case Study & Branching Exercise: Highly Critical (Manager)

Case Study & Branching Exercise: Highly Critical (Manager)

You are a manager of a large division. One of your best performing employees has a reputation for being highly critical of her co-workers. She criticizes the competency of other team members, how many hours they work compared to her, and how much time they spend socializing on the job. What do you do? Kick start a great discussion with this case study and branching exercise.

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Emotional Intelligence, Successfully Leading Others, Learning Reinforcement, Management
Case Study & Branching Exercise: Overwhelmed! (Manager)

Case Study & Branching Exercise: Overwhelmed! (Manager)

You are the manager of a large department. Recently, you have become concerned one of your high-performing employees may be overwhelmed by his growing workload. What do you do? Kick start a great discussion with this case study and branching exercise.

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Successfully Leading Others, Management, Personal Improvement
Case Study: AWOL Paul (a manager)

Case Study: AWOL Paul (a manager)

When privacy and productivity clash.

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness, Workplace Privacy
Case Study: The Rivals (manager)

Case Study: The Rivals (manager)

Handling conflict between two employees

Topic: Interpersonal Skills Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Conflict Resolution, Management, Professionalism
Cyber Bully

Cyber Bully

Bullying through social media is discussed in this case study.

Topic: Abusive Conduct / Bullying Learning Paths: Ethics & Compliance, Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Harassment Prevention, Interpersonal Skills, Management
Dysfunctional Teams

Dysfunctional Teams

Dealing with team conflict

Topic: Communication Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills, Management, Professionalism, Teamwork
Good Enough

Good Enough

Not meeting expectations on the job

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
Grief

Grief

When an employee is terminally ill or suddenly passes away - the impact sends shock waves across the organization.

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness
I Beg Your Pardon

I Beg Your Pardon

Unprofessional hygiene practices

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
I Couldn't Help But Overhear

I Couldn't Help But Overhear

Dealing with employees talking about organizing a union

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
I Deserve It

I Deserve It

Not performing up to expectations

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
I Wish My Manager Would Just...™ Discussion Book (10 pack)

I Wish My Manager Would Just...™ Discussion Book (10 pack)

Companion discussion guide/book for the I Wish My Manager Would Just...™ video program. Get more out of this video program with the discussion guide that helps drive the facilitated session with thought-provoking questions and information. Soft-cover book. 10-pack.

Topic: Effective Leadership Learning Path: Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Management, Professionalism
I'm Fine...Really, I Am!

I'm Fine...Really, I Am!

This case study demonstrates dealing with sensitive and confidential issues. This case study centers around medical issues, the ADA and FMLA.

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness
Improving Patient Care

Improving Patient Care

Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Professionalism
Manager Bully

Manager Bully

What to do when you think a coworker is being bullied

Topic: Harassment Prevention Learning Paths: Ethics & Compliance, Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills
Promises, Promises

Promises, Promises

Over-promising and under delivering.

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Motivation, Professionalism
Recruiting a New Member

Recruiting a New Member

Asking an existing employee to take on a mentoring role for a new employee.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
Setting Boundaries

Setting Boundaries

Quickly customizable activity to use with any SMART-START™ or discussion generator video. Handling a performance issue with an employee who believes you are friends.

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism
Shared Resources

Shared Resources

When a colleague monopolizes shared resources

Topic: Professionalism Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Effective Leadership
Sharing the Load

Sharing the Load

This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.

Topic: Management Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Teamwork

Teamwork

What is an "unfair advantage" when you are up for a promotion?

Topic: Professionalism Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Ethics & Integrity, Interpersonal Skills, Motivation
The Assistant

The Assistant

Insubordination and unprofessional behavior

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment Prevention, Interpersonal Skills, Professionalism
The Blogger

The Blogger

Dealing with a coworker who discloses company information through a personal blog

Topic: Communication Learning Paths: Ethics & Compliance, Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Effective Leadership, Professionalism
The Concerned Neighbor

The Concerned Neighbor

Sharing confidential patient information via social media

Topic: Ethics & Integrity Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism
The High Performer

The High Performer

Coaching high-performers who have trouble getting along with their co-workers

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism
The Honeymooners

The Honeymooners

When a same-sex couple gets married

Topic: Diversity Dynamics Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment Prevention, Interpersonal Skills, Professionalism
The Social Network

The Social Network

Dealing with employees accessing social media sites from work during "off-hours".

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
The Three-Dimensional Interview Handbook (10 pack)

The Three-Dimensional Interview Handbook (10 pack)

Bad hiring decisions cost time and money ...and a ton of frustration! That's why it's imperative that you select the best people for your job openings individuals who have the skills and talent to do each job ... AND A WHOLE LOT MORE! This book provides a proven,easy-to-follow process for evaluating candidates in terms of the three critical factors necessary for successful employment: capability, commitment and chemistry.

Topic: Effective (& Legal) Interviewing Learning Path: Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Hiring & Recruiting, Management
Trouble at Home

Trouble at Home

Workplace privacy and performance

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management, Professionalism
Twitter Jitters

Twitter Jitters

Dealing with employees who disclose confidential information through social media

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism
Union Fliers

Union Fliers

How to handle the possibility of union organization

Topic: Problem Resolution Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
Work-Life Imbalance

Work-Life Imbalance

Competing priorities and lack of time

Topic: Professionalism Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness
Would You Like Any Dessert?

Would You Like Any Dessert?

Reinforcing a policy with an employee who believes you are friends.

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
Article: Full Plate

Article: Full Plate

The constant pressure to do more with less can lead to worker burnout. Burnout happens when requests for our time and energy exceed our capacity to comply.

Topic: Management Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism
Article: Leading with Heart

Article: Leading with Heart

What does it mean to lead with heart, and why is this important? We see signs all around of us of what happens when we fail to lead with heart. We end up fighting wars…we neglect those in need… we pollute our environment.

Topic: Effective Leadership Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism
Article: Mortgaging the Future

Article: Mortgaging the Future

Goals are mostly a good thing, but what happens when personal or corporate goals mortgage the future for short-term gain? At what point do we recognize the folly and re-think our strategy?

Topic: Change Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Goals and Goal Setting, Effective Leadership
Article: Overwhelmed? Compartmentalize!

Article: Overwhelmed? Compartmentalize!

When we catch ourselves elongating a mishap or problem, we can compartmentalize. Big word, but relatively easy concept. Think of your life as one that is filled with a series of rooms. One room might hold that CEO who badmouthed your brilliant work. Another might hold your career with the company.

Topic: Employee Wellness Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Discussion Trigger, Reducing Stress (Work & Life)
Article: Pay Attention

Article: Pay Attention

It is in our present moments, that we truly live. Each time we catch a pleasant scent or feel a cool spring breeze we are brought to the immediate. This gives us a chance to notice and appreciate that which surrounds us.

Topic: Personal Improvement Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Reducing Stress (Work & Life), Training Support
Article: Persevering When Times are Tough

Article: Persevering When Times are Tough

It isn’t easy to experience loss, whether our loss is business-related, financial, or personal in nature. Most of us learned quite recently, for example, that the stock market giveth, and the stock market most definitely taketh away. Our response to a loss such as this can make or break us.

Topic: Reducing Stress (Work & Life) Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Problem Resolution, Professionalism
Article: Productive Workload Management

Article: Productive Workload Management

It seems donkeys, though beasts of burden, have limits. Load one to excess, and it will be hard pressed to do your bidding. People who work for us are no different. Some can juggle hats, plates, balls, and flaming torches simultaneously. Even the most talented will drop it all if we add too much to the mix.

Topic: Reducing Stress (Work & Life) Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Employee Resiliency, Effective Leadership, Management
Article: Promote Wisely

Article: Promote Wisely

We often do this dumb thing in corporations. We want to recognize employees who do brilliant technical work, so we reward them with our plum management jobs. Sure, sometimes these people are brilliant managers, too. Far too often they end up cutting a destructive Tasmanian Devil-like swath through the organization as they spin their way up the corporate ladder.

Topic: Successfully Leading Others Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management, Professionalism, Training Activities
Article: Stressed? Take a Break!

Article: Stressed? Take a Break!

Ours is a complex, fast-paced world. We all know about the treadmill analogy. Some of us run pretty fast. The mind has a hard time catching up with the body. Some of us don’t so much identify with the treadmill as we do the Tasmanian Devil. Either way, we’re moving fast and we need a break.

Topic: Reducing Stress (Work & Life) Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Customer Service, Discussion Trigger, Employee Wellness, Mental Wellness & Health
Article: Supporting Consistent Ethics and Values in the Workplace

Article: Supporting Consistent Ethics and Values in the Workplace

As business leaders, what do we truly value? Integrity? Innovation? Delighting our customers? Being an employer of choice? Or are some of these just platitudes that make our annual reports look pristine? Does our aversion to ideas advocating radical change suggest we are really a conservative company, even though our words tell everyone we value risk taking?

Topic: Ethics & Integrity Learning Paths: Ethics & Compliance, Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Management, Professionalism, Training Support
Article: Take Time to Laugh

Article: Take Time to Laugh

We need to work harder to stay positive during some seasons than others. If we haven’t supported humor and laughter in our workplace before, now is the best time to start. There are many benefits. Humor reduces stress levels because it helps us calm the chemicals that zip through our bodies when we’re agitated. We all need the physical balancing laughter offers.

Topic: Reducing Stress (Work & Life) Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Discussion Trigger, Employee Wellness, Energizer or Team Builder, Training Support
Article: Taking Charge of Your Health

Article: Taking Charge of Your Health

Research suggests workplace-generated stress, not just your average garden variety stress caused by the kids, mind you, but workplace-generated stress links to heart disease. When pollsters ask people to rate their stress, nearly half say they are suffering symptoms of burnout.

Topic: Reducing Stress (Work & Life) Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Employee Wellness, Energizer or Team Builder
Article: The Beauty of Reframing

Article: The Beauty of Reframing

This article looks at examples of reframing – of looking at an issue from a broader perspective that can help us move through life without feeling blindsided every time the unexpected happens. When we re-frame a difficult occurrence, we open our minds to positive outcomes and possibilities.

Topic: Change Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Conflict Resolution, Employee Resiliency
Article: Victims in the Workplace

Article: Victims in the Workplace

People who lead and manage others might consider the productivity and morale impact when others have to spend time around victims. Years ago a VP at a company I worked for fired someone who did exceptional work. I asked him why he let such a strong performer go. He said no matter how good the work, it didn’t balance out the individual’s destructive behavior on the rest of the staff.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Interpersonal Skills, Motivation
Coaching to Support Success

Coaching to Support Success

When it comes to coaching, open-ended questions are usually the best questions. This simple tool lists open-ended questions you can ask to bring out the best in your employees.

Topic: Coaching & Mentoring Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Interpersonal Skills, Effective Leadership, Management
Customizable Workshop Evaluation Form

Customizable Workshop Evaluation Form

Use this template to create a level 1 post-training evaluation

Topic: Training Support Learning Paths: Leadership, Personal Performance Type: Trainer Resource
Defining Your Role - Before, During and After Training

Defining Your Role - Before, During and After Training

Help increase ROI for the organization by focusing on everything you can do to insure both an effective training experience and successful integration and application of training.

Topic: Training Support Learning Paths: Leadership, Personal Performance Type: Trainer Resource
Facilitators - Defining Your Role & Responsibilities

Facilitators - Defining Your Role & Responsibilities

A focus on the role of a facilitator in the training room.

Topic: Training Support Learning Paths: Leadership, Personal Performance Type: Trainer Resource
Four Main Learning Styles (Overview)

Four Main Learning Styles (Overview)

Overview of the four main learning styles: visual, auditory, kinesthetic and conceptual.

Topic: Training Support Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Get a Good Night’s Sleep!

Get a Good Night’s Sleep!

Getting enough sleep is essential to success. This short list of ideas preps readers on the importance of sleep. A simple regimen is given.

Topic: Employee Wellness Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Employee Resiliency, Reducing Stress (Work & Life)
Ground Rules or Agreements

Ground Rules or Agreements

Sample rules or agreements for classroom training

Topic: Training Support Learning Paths: Leadership, Personal Performance Type: Trainer Resource
Key Concept: EEO Review

Key Concept: EEO Review

Employment decisions such as hiring, promotion, work assignments, training, disciplinary actions, pay, awards, working conditions and performance appraisal are covered under the provisions of EEO. This article provides a good overview of the EEO and key terms in employment law.

Topic: Compliance Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discrimination, Discussion Trigger, Inclusion / Equity / Belonging, Training Support
Key Concept: The Competitive Advantage of Diversity & Inclusion

Key Concept: The Competitive Advantage of Diversity & Inclusion

There are many well-known advantages of having a diverse and inclusive workplace - the most common advantages are discussed in this easy-to-read article.

Topic: Diversity Dynamics Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Inclusion / Equity / Belonging, Retention Aid, Training Support
Manager Obligations Under the FMLA

Manager Obligations Under the FMLA

As a manager, your obligations in regard to the FMLA center primarily around four areas. This handout streamlines each obligation into easy-to-understand terminology.

Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Management, Training Activities
Most Common Questions for Managers Regarding the FMLA

Most Common Questions for Managers Regarding the FMLA

This supplemental handout covers the four most common questions managers struggle with in regard to staying compliant with the FMLA.

Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Management, Training Support
Motivating Factors Handout

Motivating Factors Handout

What Motivates You to do Your Best Work? This handout allows users to quickly rank the things that motivate them.

Topic: Motivation Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Communication, Discussion Trigger, Teamwork
Opening Your Business to the World

Opening Your Business to the World

Increasing Competitive Capacity Through Improved Global Communication! This is a perspective paper on the topic of multicultural competency.

Topic: Cultural Competency & Sensitivity Learning Paths: Ethics & Compliance, Leadership Type: Trainer Resource Other Topics: Change, Communication, Diversity Dynamics, Effective Leadership, Professionalism
Personal Action Plan

Personal Action Plan

Surveys tell us that the more immediately a trainee uses the skills learned in a training session or training course, the more effective they will be at retaining the information and transforming it into new habits. Their commitment begins with a plan.

Topic: Personal Improvement Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Retention Aid, Training Support
Perspective & Resiliency Checklist

Perspective & Resiliency Checklist

The Perspective and Resiliency Checklist will help you identify ways you can create more deposits when life is difficult. It will tell you what you are already doing right (you are making deposits whether you realize it or not). It will also point out places where there is room for growth.

Topic: Employee Resiliency Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Employee Wellness, Reducing Stress (Work & Life)
Presentation and Meeting Involvement Tips

Presentation and Meeting Involvement Tips

Tips and trick for making your next meeting or presentation a wild success! These tips are simple and easy to implement.

Topic: Meeting Preparation Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Professionalism
Preventing Burnout During Times of Change

Preventing Burnout During Times of Change

A great list of burnout symptoms and burnout prevention techniques.

Topic: Reducing Stress (Work & Life) Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Employee Resiliency, Employee Wellness
Strategic Planning Primer

Strategic Planning Primer

Our decisions and actions need a firm foundation. Think of it this way. If you are building a house, you know the foundation has to be secure. Otherwise, cracks form. Water comes in. The rest of the house can shift, suffer damage. This short strategic planning primer gives simple steps to starting a plan.

Topic: Problem Resolution Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Collaboration, Management
Structured Interviewing: Perfecting the Perfect Hire

Structured Interviewing: Perfecting the Perfect Hire

Average costs to hire and train a new employee are estimated conservatively at two-and-a-half times the combined annual salary and benefits budgeted for the position. This perspective paper covers the topic of effective interviewing.

Topic: Effective (& Legal) Interviewing Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Effective Leadership, Management
Supervisory Strength Assessment

Supervisory Strength Assessment

A very useful tool for assessing the relevant skills of your supervisors. This toll can also be used as a self-assessment or 360 degree assessment. The tool can be customized per your workplace needs.

Topic: Management Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Assessment, Discussion Trigger, Effective Leadership
Target Results, Not Delivery Methods: Technology's Role in Training for High Performance
Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Trainer Resource
Techniques to Increase Session Participation

Techniques to Increase Session Participation

Tips for getting more balanced participation from workshop attendees.

Topic: Training Support Learning Paths: Leadership, Personal Performance Type: Trainer Resource
Trainer Roles and Responsibilities

Trainer Roles and Responsibilities

Overview of expectations for classroom trainers

Topic: Training Support Learning Paths: Leadership, Personal Performance Type: Trainer Resource
Training at the Point of Change: Strategies for a Change-Responsive Workforce

Training at the Point of Change: Strategies for a Change-Responsive Workforce

Perspective paper on the topic of dealing with pervasive change

Topic: Change Learning Path: Leadership Type: Trainer Resource Other Topics: Communication, Effective Leadership