Search Video Library for: Leadership
Legal Briefs™ Recruiting & Hiring: Program Introduction
This quick video offers an introduction to common hiring issues and appropriate actions for managers and/or supervisors to take.
Legal Briefs™ Substance Abuse - Program Introduction
Introduction to five aspects for dealing with substance abuse in the workplace and actions to keep the workplace drug-free.
Legal Briefs™ The ADA - Program Introduction
As a manager or supervisor, there are key legal concepts we need to be aware of in our workplace. This video starts with the definition and key concepts of the American Disabilities Act.
Legal Briefs™ Workplace Privacy - Program Introduction
How an organization establishes, documents, communicates and enforces employment policies can impact workplace privacy.
Legal Briefs™ Workplace Violence: Program Introduction
Preventing workplace violence begins with manager awareness.
Let's M.E.E.T. (Overview of the M.E.E.T. Model for Conflict Resolution)
Explanation of the M.E.E.T. communication model as a tool for addressing unacceptable behavior and conflict in the workplace.
Mentoring 101™ - The Basics: Program Introduction
Our lives are filled with changes, new opportunities. And when those come along, it helps to have someone who knows the ropes who can help you -- a mentor.
Program Introduction (from FOSA™ Documenting Discipline)
Handling performance problems and disciplining employees are major parts of every manager's or supervisor’s job. And when you think about it, disciplining employees is one of the most difficult parts of a manager’s job. This video provides a quick introduction to the FOSA™ process.
The Extraordinary Leader - Program Introduction
Real people expressing concerns and insight into what it takes to become a leader
The Three Dimensional Interview - Program Introduction
Provides insight and introduces pertinent concepts on interviewing technique.
Whale Done! - Program Introduction with Ken Blanchard
Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships.
Whale Done! in Action - Program Introduction/Whale Done! Philosophy
Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit.
Conflict 101™ - The Bottom Line
There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.
Courage 2 Coach™ - Program Conclusion / The Bottom Line
This quick video provides a quick summary of the C2C model and how it's simplicity is still a powerful way to get the most out of your employees. The bottom line... coaching works!
Discipline & Termination: Three Actions for Keeping It Legal
A quick review of actions and tips that managers can take to keep discipline and termination actions legal.
FMLA - Benefits of the Family Medical Leave Act
It's important to remember the benefits of the FMLA. It provides employees with the means to take care of important personal obligations without having to worry about the impact on their careers. And it provides you with a tool to attract and retain motivated and productive employees. And that's a good thing.
Four Actions for Staying Out of Court (from Legal Briefs™ Harassment & Discrimination)
Working through legal landmines can be tough. Four key actions for staying out of a harassment & discrimination lawsuit are covered in this video.
Legal Briefs™ Recruiting and Hiring: Actions for Staying Out of Court
Reviews the actions for legal hiring practices.
Legal Briefs™ Workplace Privacy: Three Actions: Managing to Get It Right
Reviews the appropriate actions to handle workplace privacy.
Legal Briefs™ Workplace Violence: Three Action Steps to Keep the Workplace Safe and Stay Out of Court
Review of actions managers can take to prevent workplace violence and reduce liability.
Review/Summary (from FOSA™ Documenting Discipline)
This video provides a quick synopsis of effectively using the FOSA™ process to tackle tough workplace issues. From facts, objectives, solutions and actions, the entire process is reviewed - with examples.
Summary (from ACTIONS Speak!™)
A quick summary of the program. Interviewing today is not just about gathering behavioral predictors. It includes respect and care for the person. So, for both you and the candidate, actions DO speak louder than words.
The Extraordinary Leader - You Can Make An Extraordinary Difference
Review of the keys to becoming an extraordinary leader and why it is important.
The Three-Dimensional Interview - Program Summary
Review of how to prepare,conduct and evaluate an effective three-dimensional (structured) interview.
Three Actions to Promote a Drug-Free Workplace
Review of the main actions which promote a drug-free workplace.
Whale Done! - Program Summary (Building Relationships)
Review of Whale Done! approach; building relationships to get positive results.
What You Need to Know - Five Actions for Staying Out of Court
Reviews the responsibilities and actions managers need to know in regards to The American Disabilities Act
Burn Out (Manager)
Know someone who just seems to be simply going through the motions to get the job done? Concerned because this employee has always been a strong performer with a great positive attitude? Then this case study is for you!
Case Study & Branching Exercise: Goal Setting (Manager)
You are a new manager in the organization. A few weeks ago, you asked your employees to begin thinking about individual and department goals for the next year. When you reviewed their submitted goals, you were disappointed by the general lack of enthusiasm and creativity of the group. What do you do? Kick start a great discussion with this case study and branching exercise.
Case Study & Branching Exercise: Highly Critical (Manager)
You are a manager of a large division. One of your best performing employees has a reputation for being highly critical of her co-workers. She criticizes the competency of other team members, how many hours they work compared to her, and how much time they spend socializing on the job. What do you do? Kick start a great discussion with this case study and branching exercise.
Case Study & Branching Exercise: Overwhelmed! (Manager)
You are the manager of a large department. Recently, you have become concerned one of your high-performing employees may be overwhelmed by his growing workload. What do you do? Kick start a great discussion with this case study and branching exercise.
Case Study: AWOL Paul (a manager)
When privacy and productivity clash.
Case Study: The Rivals (manager)
Handling conflict between two employees
Cyber Bully
Bullying through social media is discussed in this case study.
Dysfunctional Teams
Dealing with team conflict
Good Enough
Not meeting expectations on the job
Grief
When an employee is terminally ill or suddenly passes away - the impact sends shock waves across the organization.
I Beg Your Pardon
Unprofessional hygiene practices
I Couldn't Help But Overhear
Dealing with employees talking about organizing a union
I Deserve It
Not performing up to expectations
I Wish My Manager Would Just...™ Discussion Book (10 pack)
Companion discussion guide/book for the I Wish My Manager Would Just...™ video program. Get more out of this video program with the discussion guide that helps drive the facilitated session with thought-provoking questions and information. Soft-cover book. 10-pack.
I'm Fine...Really, I Am!
This case study demonstrates dealing with sensitive and confidential issues. This case study centers around medical issues, the ADA and FMLA.
Improving Patient Care
Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.
Manager Bully
What to do when you think a coworker is being bullied
Promises, Promises
Over-promising and under delivering.
Recruiting a New Member
Asking an existing employee to take on a mentoring role for a new employee.
Setting Boundaries
Quickly customizable activity to use with any SMART-START™ or discussion generator video. Handling a performance issue with an employee who believes you are friends.
Shared Resources
When a colleague monopolizes shared resources
Sharing the Load
This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.
Teamwork
What is an "unfair advantage" when you are up for a promotion?
The Assistant
Insubordination and unprofessional behavior
The Blogger
Dealing with a coworker who discloses company information through a personal blog
The Concerned Neighbor
Sharing confidential patient information via social media
The High Performer
Coaching high-performers who have trouble getting along with their co-workers
The Honeymooners
When a same-sex couple gets married
The Social Network
Dealing with employees accessing social media sites from work during "off-hours".
The Three-Dimensional Interview Handbook (10 pack)
Bad hiring decisions cost time and money ...and a ton of frustration! That's why it's imperative that you select the best people for your job openings individuals who have the skills and talent to do each job ... AND A WHOLE LOT MORE! This book provides a proven,easy-to-follow process for evaluating candidates in terms of the three critical factors necessary for successful employment: capability, commitment and chemistry.
Trouble at Home
Workplace privacy and performance
Twitter Jitters
Dealing with employees who disclose confidential information through social media
Union Fliers
How to handle the possibility of union organization
Work-Life Imbalance
Competing priorities and lack of time
Would You Like Any Dessert?
Reinforcing a policy with an employee who believes you are friends.
Article: Full Plate
The constant pressure to do more with less can lead to worker burnout. Burnout happens when requests for our time and energy exceed our capacity to comply.
Article: Leading with Heart
What does it mean to lead with heart, and why is this important? We see signs all around of us of what happens when we fail to lead with heart. We end up fighting wars…we neglect those in need… we pollute our environment.
Article: Mortgaging the Future
Goals are mostly a good thing, but what happens when personal or corporate goals mortgage the future for short-term gain? At what point do we recognize the folly and re-think our strategy?
Article: Overwhelmed? Compartmentalize!
When we catch ourselves elongating a mishap or problem, we can compartmentalize. Big word, but relatively easy concept. Think of your life as one that is filled with a series of rooms. One room might hold that CEO who badmouthed your brilliant work. Another might hold your career with the company.
Article: Pay Attention
It is in our present moments, that we truly live. Each time we catch a pleasant scent or feel a cool spring breeze we are brought to the immediate. This gives us a chance to notice and appreciate that which surrounds us.
Article: Persevering When Times are Tough
It isn’t easy to experience loss, whether our loss is business-related, financial, or personal in nature. Most of us learned quite recently, for example, that the stock market giveth, and the stock market most definitely taketh away. Our response to a loss such as this can make or break us.
Article: Productive Workload Management
It seems donkeys, though beasts of burden, have limits. Load one to excess, and it will be hard pressed to do your bidding. People who work for us are no different. Some can juggle hats, plates, balls, and flaming torches simultaneously. Even the most talented will drop it all if we add too much to the mix.
Article: Promote Wisely
We often do this dumb thing in corporations. We want to recognize employees who do brilliant technical work, so we reward them with our plum management jobs. Sure, sometimes these people are brilliant managers, too. Far too often they end up cutting a destructive Tasmanian Devil-like swath through the organization as they spin their way up the corporate ladder.
Article: Stressed? Take a Break!
Ours is a complex, fast-paced world. We all know about the treadmill analogy. Some of us run pretty fast. The mind has a hard time catching up with the body. Some of us don’t so much identify with the treadmill as we do the Tasmanian Devil. Either way, we’re moving fast and we need a break.
Article: Supporting Consistent Ethics and Values in the Workplace
As business leaders, what do we truly value? Integrity? Innovation? Delighting our customers? Being an employer of choice? Or are some of these just platitudes that make our annual reports look pristine? Does our aversion to ideas advocating radical change suggest we are really a conservative company, even though our words tell everyone we value risk taking?
Article: Take Time to Laugh
We need to work harder to stay positive during some seasons than others. If we haven’t supported humor and laughter in our workplace before, now is the best time to start. There are many benefits. Humor reduces stress levels because it helps us calm the chemicals that zip through our bodies when we’re agitated. We all need the physical balancing laughter offers.
Article: Taking Charge of Your Health
Research suggests workplace-generated stress, not just your average garden variety stress caused by the kids, mind you, but workplace-generated stress links to heart disease. When pollsters ask people to rate their stress, nearly half say they are suffering symptoms of burnout.
Article: The Beauty of Reframing
This article looks at examples of reframing – of looking at an issue from a broader perspective that can help us move through life without feeling blindsided every time the unexpected happens. When we re-frame a difficult occurrence, we open our minds to positive outcomes and possibilities.
Article: Victims in the Workplace
People who lead and manage others might consider the productivity and morale impact when others have to spend time around victims. Years ago a VP at a company I worked for fired someone who did exceptional work. I asked him why he let such a strong performer go. He said no matter how good the work, it didn’t balance out the individual’s destructive behavior on the rest of the staff.
Coaching to Support Success
When it comes to coaching, open-ended questions are usually the best questions. This simple tool lists open-ended questions you can ask to bring out the best in your employees.
Customizable Workshop Evaluation Form
Use this template to create a level 1 post-training evaluation
Defining Your Role - Before, During and After Training
Help increase ROI for the organization by focusing on everything you can do to insure both an effective training experience and successful integration and application of training.
Facilitators - Defining Your Role & Responsibilities
A focus on the role of a facilitator in the training room.
Four Main Learning Styles (Overview)
Overview of the four main learning styles: visual, auditory, kinesthetic and conceptual.
Get a Good Night’s Sleep!
Getting enough sleep is essential to success. This short list of ideas preps readers on the importance of sleep. A simple regimen is given.
Ground Rules or Agreements
Sample rules or agreements for classroom training
Key Concept: EEO Review
Employment decisions such as hiring, promotion, work assignments, training, disciplinary actions, pay, awards, working conditions and performance appraisal are covered under the provisions of EEO. This article provides a good overview of the EEO and key terms in employment law.
Key Concept: The Competitive Advantage of Diversity & Inclusion
There are many well-known advantages of having a diverse and inclusive workplace - the most common advantages are discussed in this easy-to-read article.
Manager Obligations Under the FMLA
As a manager, your obligations in regard to the FMLA center primarily around four areas. This handout streamlines each obligation into easy-to-understand terminology.
Most Common Questions for Managers Regarding the FMLA
This supplemental handout covers the four most common questions managers struggle with in regard to staying compliant with the FMLA.
Motivating Factors Handout
What Motivates You to do Your Best Work? This handout allows users to quickly rank the things that motivate them.
Opening Your Business to the World
Increasing Competitive Capacity Through Improved Global Communication! This is a perspective paper on the topic of multicultural competency.
Personal Action Plan
Surveys tell us that the more immediately a trainee uses the skills learned in a training session or training course, the more effective they will be at retaining the information and transforming it into new habits. Their commitment begins with a plan.
Perspective & Resiliency Checklist
The Perspective and Resiliency Checklist will help you identify ways you can create more deposits when life is difficult. It will tell you what you are already doing right (you are making deposits whether you realize it or not). It will also point out places where there is room for growth.
Presentation and Meeting Involvement Tips
Tips and trick for making your next meeting or presentation a wild success! These tips are simple and easy to implement.
Preventing Burnout During Times of Change
A great list of burnout symptoms and burnout prevention techniques.
Strategic Planning Primer
Our decisions and actions need a firm foundation. Think of it this way. If you are building a house, you know the foundation has to be secure. Otherwise, cracks form. Water comes in. The rest of the house can shift, suffer damage. This short strategic planning primer gives simple steps to starting a plan.
Structured Interviewing: Perfecting the Perfect Hire
Average costs to hire and train a new employee are estimated conservatively at two-and-a-half times the combined annual salary and benefits budgeted for the position. This perspective paper covers the topic of effective interviewing.
Supervisory Strength Assessment
A very useful tool for assessing the relevant skills of your supervisors. This toll can also be used as a self-assessment or 360 degree assessment. The tool can be customized per your workplace needs.
Target Results, Not Delivery Methods: Technology's Role in Training for High Performance
Perspective paper on the topic of learning formats.
Techniques to Increase Session Participation
Tips for getting more balanced participation from workshop attendees.
Trainer Roles and Responsibilities
Overview of expectations for classroom trainers
Training at the Point of Change: Strategies for a Change-Responsive Workforce
Perspective paper on the topic of dealing with pervasive change