Search Video Library (187 Assets Found)
Results for Learning Path: Leadership Topic: Communication
Direct or Indirect: What's Your Route?
How communication styles differ within cultures and impact decision making and working relationships.
Fearless Facilitation! How to Lead Effective Meetings™
Just say "NO" to boring and unproductive meetings. Turn your meeting leaders into Fearless Facilitators! They’ll learn how to bring a laser-like focus to every agenda, handle disruptions with ease and condense a week’s worth of meetings into a single session. Fearless Facilitators expertly foster participation and make any group session more productive.
Once and For All: Resolving Performance Challenges
A straightforward, yet entertaining approach to delivering the message that dealing with employee performance challenges is rarely easy or quick. But not taking effective actions can be damaging and more time-consuming—not to mention the lost product
The Courage to Coach (for Retail)
Effective coaching is the single most important factor in employee development today. The Courage to Coach for Retail turns common sense into common practice with a four-step process that can be applied to any employee performance situation.
A Last Chance Option/Termination
You’ve clearly communicated expectations, delivered at least a couple of verbal warnings, and even a written warning. If the employee has not yet improved, the next action to take is a last chance option. This could be many things; including another written warning or suspension or time off with pay.
A Real Team Player. Not!
When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.
Build Trust
Building positive relationships by building trust.
Change Is Not in My Vocabulary (Healthcare)
Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.
Change Is Not in My Vocabulary...
Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.
Clarify Actions and Outcomes (Interviewing Tips)
Explanation of the probing strategy of clarifying actions and outcomes.
Coaching Is Being Specific
Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.
Coaching Moment 2 (Sales Coaching)
Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.
Consensus Building
Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.
Create a Probe from a Job Task (Interviewing Tip)
Example of interview question and candidate response to prompt probing question.
Dealing With a Difference of Opinion
Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.
Dealing with Sensitive Comments
Responding to disparaging remarks during a training session
Documenting the Discussion/Actions
When dealing with a performance challenge from this point forward creating written notes regarding your conversations becomes critical.
Equal Employment
Understanding the concept of "Equal Employment"; introduces the obligation to treat everyone fairly.
Evaluating Performance Challenges
When evaluating performance challenges, don’t assume anything! Do your homework and get the all the facts you can. Have personal knowledge of the performance issue. Don’t rely on allegations, rumors or information provided to you.
FMLA - Key Actions to Stay in Compliance
Key actions discussed: Call your HR department whenever employees are out for 4 days or more, or whenever a potential FMLA issue arises. Make absolutely sure that your employees understand their rights and responsibilities under the law, by making sure they are in contact with HR. Always be fair and compassionate.