Search Video Library for: Leadership, Communication
Redirection With a Coworker
How using positive redirection with a coworker improves relationships and performance.
Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Redirection With a Team Member
How using positive redirection with a team member improves relationships and productivity.
Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Redirection With an Employee
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Shamu Special
Review of the power of positive relationships.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
So, How Am I Doing? (from Achieving Communication Excellence)
The importance of being proactive and clarifying information when giving and receiving feedback.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism
Whale Done! Response and the Four Steps Defined
Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Whale Done! To a Manager
How using specific language to describe a job well done encourages management performance.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Whale Done! To a Work Team
Explains the positive impact a Whale Done! approach has on a work team.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Whale Done! To an Individual
Using the Whale Done! approach to encourage an employee to take initiative with a new process.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Discussion Card: Nonverbal Communication
Did you know that 55% of communication with others happens without words? That means your body language is key in your daily conversations. These easy-to-use cards provide a simple model (W.A.T.C.H.) along with thought-provoking questions to help learners understand the importance of nonverbal communication - helping leaders, managers and supervisors address individual or team issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Leadership, Personal Performance Communication, Communication & Influencing, Successfully Leading Others, Learning Reinforcement, Teamwork, Training Activities
Case Study: AWOL Paul (a manager)
When privacy and productivity clash.
Case Studies Leadership Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness, Workplace Privacy
Case Study: The Rivals (manager)
Handling conflict between two employees
Case Studies Leadership, Personal Performance Interpersonal Skills, Communication, Conflict Resolution, Management, Professionalism
Good Enough
Not meeting expectations on the job
Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism
I Beg Your Pardon
Unprofessional hygiene practices
Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism
I Deserve It
Not performing up to expectations
Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism
Promises, Promises
Over-promising and under delivering.
Case Studies Leadership Management, Communication, Interpersonal Skills, Motivation, Professionalism
Shared Resources
When a colleague monopolizes shared resources
Case Studies Leadership, Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership
Teamwork
What is an "unfair advantage" when you are up for a promotion?
Case Studies Leadership, Personal Performance Professionalism, Communication, Ethics & Integrity, Interpersonal Skills, Motivation
The Assistant
Insubordination and unprofessional behavior
Case Studies Leadership Management, Communication, Harassment Prevention, Interpersonal Skills, Professionalism
The Concerned Neighbor
Sharing confidential patient information via social media
Case Studies Leadership Ethics & Integrity, Communication, Interpersonal Skills, Effective Leadership, Professionalism