Search Video Library for: Leadership, Effective Leadership
Insight: Combinations of Strengths Produce Exponential Results
The notion that it is a combination of strengths that produces results and leads to extraordinary leadership
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Insight: Five Clusters of Strengths That Really Matter
The perspective that all leadership competencies are not equal; there are five key strengths that matter most
Video Vignettes Leadership Effective Leadership, Change, Communication, Interpersonal Skills, Motivation, Professionalism
Probe for a Negative Example (Interviewing Tip)
Another follow-up strategy is to seek contrary evidence. This is a fairly advanced technique for gaining representative skill information. When using the skill, ask for a negative example after you hear a positive answer. And vice versa ask for a positive example after you hear a negative answer. Seeking contrary evidence is simply about looking for representative information on skills ...successes and failures, positives and negatives, achievements and disappointments. Look for a well-rounded picture of the candidate's skills.
Video Vignettes Leadership Effective Leadership, Communication, Effective Leadership, Professionalism
Probe for a Positive Example (Interviewing Tip)
A final follow-up strategy is to seek contrary evidence. This is a fairly advanced technique for gaining representative skill information. When using the skill, ask for a negative example after you hear a positive answer. And vice versa ask for a positive example after you hear a negative answer. Seeking contrary evidence is simply about looking for representative information on skills ...successes and failures, positives and negatives, achievements and disappointments. Look for a well-rounded picture of the candidate's skills.
Video Vignettes Leadership Effective Leadership, Communication, Effective Leadership, Professionalism
Redirect
Redirecting focus when mistakes are made is a key strategy to building positive relationships.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Redirection and the Five Steps Explained
Explains how to refocus attention and energy on desirable behavior.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Redirection With a Coworker
How using positive redirection with a coworker improves relationships and performance.
Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Redirection With a Team Member
How using positive redirection with a team member improves relationships and productivity.
Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Redirection With an Employee
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Shamu Special
Review of the power of positive relationships.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
The “Whatever” Co-Worker…
Getting people to care about things they think are "no big deal" can be a challenge. But when everybody understands how important their own contribution is – progress it what happens. More work gets done right the first time, and everybody feels good about putting the effort.
Video Vignettes Leadership, Personal Performance Effective Leadership, Coaching & Mentoring, Communication, Emotional Intelligence, Management, Personal Improvement, Professionalism
The “Whatever” Co-Worker… (Healthcare)
Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.
Video Vignettes Leadership, Personal Performance Effective Leadership, Coaching & Mentoring, Communication, Emotional Intelligence, Management, Personal Improvement
Whale Done! Response and the Four Steps Defined
Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Whale Done! To a Manager
How using specific language to describe a job well done encourages management performance.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Whale Done! To a Work Team
Explains the positive impact a Whale Done! approach has on a work team.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Whale Done! To an Individual
Using the Whale Done! approach to encourage an employee to take initiative with a new process.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Executive Overview
Help executives be knowledgeable and supportive of upcoming or ongoing training with a high-level overview.
Activities Leadership, Personal Performance Effective Leadership, Culture Commitment, Discussion Trigger
Whale Done! - Program Introduction with Ken Blanchard
Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships.
Video Introduction Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Whale Done! in Action - Program Introduction/Whale Done! Philosophy
Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit.
Video Introduction Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Whale Done! - Program Summary (Building Relationships)
Review of Whale Done! approach; building relationships to get positive results.
Video Summary Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service