Search Video Library for: Leadership, Effective Leadership

Everyday Leadership™ The Refund

Everyday Leadership™ The Refund

As leaders in our organization, we all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. We need to make sure we are offering them the best experience. Without our customers, we wouldn’t have a business.

Topic: Effective Leadership Learning Path: Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Customer Service, Leading Others Closed Captioned
Everyday Leadership™ Yet Another Fire

Everyday Leadership™ Yet Another Fire

Communication can make or break a project. Ensuring our team members are communicating effectively, efficiently, and timely is a key to success in the workplace. There will be times when we must have difficult conversations, but we need to confront and resolve these issues, not avoid them.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Effective Leadership Closed Captioned
I Wish My Manager Would Just...™

I Wish My Manager Would Just...™

Completely updated in 2021! The powerful program features employees speaking out about what their managers could do to help them be successful. It provides a fantastic look into what employees are really thinking about when it comes to their manager/supervisor relationship.

Topic: Effective Leadership Learning Path: Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Communication & Influencing, Management, Professionalism, Teamwork Closed Captioned
Leadership Perspectives

Leadership Perspectives

A quick and easy retrospective on what leadership might mean to you - and how you can apply it in your daily work-life situations. Several leadership quotes and a Q&A is included.

Topic: Effective Leadership Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Assessment, Communication, Discussion Trigger, Interpersonal Skills, Professionalism
Your Path to Success™ Engaging Others

Your Path to Success™ Engaging Others

Engaged employees are not just those who are excited to come to work every day. Engaged employees are deeply involved in, enthusiastic about and committed to their work. They understand their role and how it can impact the future of the organization. Engagement is an employees’ willingness and ability to contribute to the company’s success.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Interpersonal Skills Closed Captioned
Your Path to Success™ Leading Others

Your Path to Success™ Leading Others

As a leader, your success is contingent upon the success of those you lead. Leadership is all about: building relationships, communicating clear goals, providing coaching and feedback, setting clear expectations, and… recognizing & celebrating achievements. Leadership is a journey.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills Closed Captioned
Whale Done!™ in Action

Whale Done!™ in Action

Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.

Topic: Effective Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Customer Service, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Closed Captioned
Once Upon a Leader™

Once Upon a Leader™

Offering a refreshing break from the typical and more formal examinations of leadership, Once Upon a Leader shares a whimsical, yet powerful message on the practices of effective leaders. Through the animation and discussion of popular tales, familiar characters will lead participants on a journey to discover the value of four leadership practices.

Topic: Effective Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Diversity Dynamics, Ethics & Integrity, Interpersonal Skills, Management, Motivation, Professionalism Closed Captioned
Build Trust

Build Trust

Building positive relationships by building trust.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
Redirect

Redirect

Redirecting focus when mistakes are made is a key strategy to building positive relationships.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
Redirection With an Employee

Redirection With an Employee

How a supervisor uses positive redirection to correct a mistake and meet customer needs.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
Shamu Special

Shamu Special

Review of the power of positive relationships.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Closed Captioned
Wake Up & Say Something Positive!

Wake Up & Say Something Positive!

Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right. That's why using skills like redirection and giving people whale done responses are so important.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
Whale Done! To a Manager

Whale Done! To a Manager

How using specific language to describe a job well done encourages management performance.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Closed Captioned
Whale Done! To a Work Team

Whale Done! To a Work Team

Explains the positive impact a Whale Done! approach has on a work team.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
Whale Done! To an Individual

Whale Done! To an Individual

Using the Whale Done! approach to encourage an employee to take initiative with a new process.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
A Leader Is...™

A Leader Is...™

Being a leader is much more than directing others. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on being an effective, passionate and inclusive leader within your group, team or organization.

Topic: Effective Leadership Learning Path: Leadership Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Learning Reinforcement, Motivation
Setting Boundaries

Setting Boundaries

Quickly customizable activity to use with any SMART-START™ or discussion generator video. Handling a performance issue with an employee who believes you are friends.

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism
The Social Network

The Social Network

Dealing with employees accessing social media sites from work during "off-hours".

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
Trouble at Home

Trouble at Home

Workplace privacy and performance

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management, Professionalism
Twitter Jitters

Twitter Jitters

Dealing with employees who disclose confidential information through social media

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism
Would You Like Any Dessert?

Would You Like Any Dessert?

Reinforcing a policy with an employee who believes you are friends.

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
Article: Leading with Heart

Article: Leading with Heart

What does it mean to lead with heart, and why is this important? We see signs all around of us of what happens when we fail to lead with heart. We end up fighting wars…we neglect those in need… we pollute our environment.

Topic: Effective Leadership Learning Path: Leadership Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism
Whale Done! Lapel Pins (10 pack)

Whale Done! Lapel Pins (10 pack)

Great as a training take away or reinforcement of the Whale Done! This 1-inch Whale Done! lapel pin is hand-crafted in brass, filled with the authentic black and white colors of the killer whale, and finished with our Whale Done! logo in gold. Packaged in sets of 10 lapel pins.

Topic: Effective Leadership Learning Path: Leadership Type: Tools & Take Aways Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
SMART-START™ Coaching: It Takes Work!

SMART-START™ Coaching: It Takes Work!

This brief, high-impact video uses inspirational quotes and thought-provoking statements, wrapped around music, visual images and graphics to enlighten your audience about coaching others.

Topic: Effective Leadership Learning Path: Leadership Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Management, Professionalism, Sales & Service

Let's T.A.L.K.™ Navigating Difficult Workplace Discussions

SOLLAH EXCLUSIVE!

Tackling difficult conversations is hard for just about everyone… especially when it comes to the trickier workplace issues that seem to pop up when you least expect it. Let's T.A.L.K.™ Navigating Difficult Workplace Discussions is designed to assist managers and supervisors in dealing with difficult workplace situations. The program provides several difficult scenarios that managers may face when dealing with employees and each scenario utilizes an easy-to- use, four-step process for working through the employee situation.

Topic: Effective Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Conflict Resolution, Leading Others, Management, Professionalism Closed Captioned

Leadership Essentials™

SOLLAH EXCLUSIVE!

We all might have some preconceived ideas of what personal leadership might be. This short video explores the concept of personal (and effective) leadership and the impact it can have within our organization by asking these key questions: What is leadership? What are some of the characteristics of someone who exhibits personal leadership? What is it they say and do that demonstrates personal leadership? Why is personal leadership important to our organization/department/team?

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Effective Leadership, Management, Motivation, New Supervisor

Discussion Card: Workplace Bullying for Managers

SOLLAH EXCLUSIVE!

Are you a bully boss? Does your management style promote a respectful workplace... or create fear and animosity? These easy-to-use cards provide a quick overview along with thought-provoking definitions and questions on effective ways to address and prevent workplace bullying. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Effective Leadership Learning Paths: Ethics & Compliance, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Abusive Conduct / Bullying, Discussion Trigger, Harassment Prevention, Respect / Respectfulness
Maximized Leadership™ The Power Of Positivity

Maximized Leadership™ The Power Of Positivity

SOLLAH EXCLUSIVE!

This exciting new program is designed to teach people how to improve their relationships at work in order to become more productive and to achieve better results. We have to rely on and work with others in order to be productive and achieve results. The problem is that many work environments are not conducive to positive relationships. Instead, they are focused on the mistake, leading us to inadvertently reinforcing what we don’t want to happen - the negative behavior. This program shows learners how to improve workplace relationships and productivity by using the Positivity Approach.

Topic: Effective Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
Maximized Leadership™ Helping Employees Feel They Belong

Maximized Leadership™ Helping Employees Feel They Belong

SOLLAH EXCLUSIVE!

Everyone needs and wants to feel accepted, included, heard… and be a part of something bigger than themselves. It’s a basic human need - as important to us as food… clothing… or shelter. Helping others feel like they belong is the cornerstone of inclusive leadership. Part of how we define ourselves depends on what types of groups to which we belong: family units, social groups, religious affiliations, and common interest groups such as fitness, music or hobbies. The need to feel like we belong doesn’t end when we enter our place of work.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Emotional Intelligence, Inclusion / Equity / Belonging, Interpersonal Skills, Leading Others, Respect / Respectfulness, Workplace Civility Closed Captioned
Maximized Leadership™ Understanding & Beating Bias

Maximized Leadership™ Understanding & Beating Bias

SOLLAH EXCLUSIVE!

Bias is something we all have, and by itself, it’s neither good nor bad. It’s a conscious or unconscious judgment we make based on information we have learned from our own experiences or by what we have been taught by others. To further enhance our skills as a leader we must tackle any biases that create negative relationships or impede an inclusive workplace.

Topic: Effective Leadership Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity Dynamics, Inclusion / Equity / Belonging, Leading Others, Respect / Respectfulness, Unconscious / Hidden Bias Closed Captioned
Maximized Leadership™ Leveraging Positive Reinforcement

Maximized Leadership™ Leveraging Positive Reinforcement

SOLLAH EXCLUSIVE!

Leaders and managers today are going at full speed - all the time. So, a lot of them think, "When do I have extra time to worry about redirecting employees?" Well, you can't afford not to redirect them! Positive redirection comes into play when you first notice that something's not right, it might not be completely wrong, but it's not in the direction you want. So…you redirect it.

Topic: Effective Leadership Learning Path: Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Communication & Influencing, Discussion Trigger Closed Captioned
Maximized Leadership™ Understanding Empathy

Maximized Leadership™ Understanding Empathy

SOLLAH EXCLUSIVE!

Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another person's position. It’s a powerful tool to build and maintain relationships – both inside and outside the workplace!

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Discussion Trigger, Interpersonal Skills, Mental Wellness & Health, Workplace Civility Closed Captioned

Peer Today, Boss Tomorrow™: Action Steps for Success

SOLLAH EXCLUSIVE!

World-Wide Best Seller! Making the leap from peer to boss is never easy. In addition to dramatic change, new managers frequently struggle to balance their old coworker relationships with their new management responsibilities. Designed to help participants make a successful transition from “coworker” to “manager” or “supervisor,” Peer Today, Boss Tomorrow presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they’re likely to encounter as they assume their new role.

Topic: Leading Others Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism Closed Captioned

ATTITUDE!™ Resolving Difficult Situations in the Workplace

Powerful tools to fix everyday workplace issues! Let's be honest, nobody likes to deal with a difficult attitude... In fact, most of us would rather sit in a dentist's chair before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Communication, Emotional Intelligence, Management, Personal Improvement Closed Captioned

Legal Issues for Managers (How-To Book)

Employment practices in the United States are governed by a wide variety of federal, state, and local laws. As a manager or supervisor, you must understand these laws so that you can make objective, consistent, and legal decisions. You do not have to be an expert on every aspect of every employment law, but you do have to know enough to recognize when you need to seek help from a human resources professional or legal counsel.

Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Management
Responding to Mistakes (from Maximized Leadership™ The Power Of Positivity)

Responding to Mistakes (from Maximized Leadership™ The Power Of Positivity)

There's always a better way to deal with the inevitable mistakes that happen in the workplace. And that's where positive redirection comes in. The purpose of redirection is to refocus energy and attention either back to what someone is supposed to do; or, if necessary, on to something else.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
The Positive Response (from Maximized Leadership™ The Power Of Positivity)

The Positive Response (from Maximized Leadership™ The Power Of Positivity)

A positive response is a way to let an employee or team member know that not only are they doing a good job; but that you care about them as a person and appreciate their contribution. We've all gotten the little pats on the back before; the "nice goings" and the "good jobs." And there's nothing wrong with those. But a positive response is more than that.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned

Transition to Boss Is...™

Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Learning Reinforcement, Management, Professionalism
Introduction (from Maximized Leadership™ The Power Of Positivity)

Introduction (from Maximized Leadership™ The Power Of Positivity)

What's the most common response you get when you do something right at work? If you said - nothing - you're right. People usually only pay attention to you when you make a mistake. The fact is a "gotcha" approach is what most people experience on the job. Which basically means they never hear from anyone until they mess up. And when they do hear from someone - it's usually to point fingers and make sure they know it's their fault.

Topic: Effective Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
Say Something Positive Today (from Maximized Leadership™ The Power Of Positivity)

Say Something Positive Today (from Maximized Leadership™ The Power Of Positivity)

Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right. That's why using skills like redirection and giving people positive responses are so important.

Topic: Effective Leadership Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
Everyday Leadership™ It's a Respect Thing

Everyday Leadership™ It's a Respect Thing

Relationships between different departments in an organization can sometimes be difficult. In fact, issues between departments may be detrimental to the organization as a whole if not resolved quickly and respectfully. Every department must be able to work together efficiently and effectively in order for the business to be successful.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Respect / Respectfulness, Teamwork Closed Captioned
Everyday Leadership™ She Earned That

Everyday Leadership™ She Earned That

Regardless of physical appearance and gender, we should treat each other with respect and dignity. We must acknowledge that each other’s achievements are due to nothing short of hard work and dedication, NOT appearance or sexuality. We are all on the same team.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Gender Equity, Effective Leadership, Unconscious / Hidden Bias Closed Captioned
It's Not My Fault

It's Not My Fault

When an employee refuses to take responsibility for their performance problems, there are a couple of things you need to make sure you do. A quarterly or annual review shouldn't be the first time the employee is hearing about the problem or problems. The best way to correct a problem is to deal with it immediately, and document your actions. Then, make sure you keep your focus on the employee's behavior and don't get sucked into an emotional discussion about attitudes.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Effective Leadership Closed Captioned
When They Just Don't Care

When They Just Don't Care

When an employee doesn't seem to care about setting goals in their daily work, it's easy to make assumptions about why they're acting that way. The problem is... you could be way off base. And your actions can actually end up making the situation worse. So, when you find yourself in this kind of situation, take a step back, and use the T.A.L.K.™ model to help find out why... Because once I find out why... then I can usually help the employee figure out how to move forward.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Effective Leadership Closed Captioned
Everyday Leadership™ There's More We Can Do

Everyday Leadership™ There's More We Can Do

Having quality customer service is critical to any business. It's your job as a leader to set and maintain the organization's expectations when it comes to servicing customers. Those that are willing to go the extra mile for their customers will have customers for life. It is important to realize the consequences of our actions and know there is always more we can do.

Topic: Effective Leadership Learning Path: Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Communication & Influencing, Customer Service Closed Captioned
Discussion Card: Peer Today, Boss Tomorrow™

Discussion Card: Peer Today, Boss Tomorrow™

Help newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! These easy-to-use cards provide a simple model along with thought-provoking questions on better understanding what it takes to truly and successfully lead others. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Effective Leadership Learning Path: Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Leading Others, Management
Taking the Step Up to Supervisor (How-To Book)

Taking the Step Up to Supervisor (How-To Book)

Becoming a supervisor is your first step in the challenging and rewarding field of management. You have earned a new level of responsibility and authority because of your technical skills, attitude, and potential. Now you must master different skills to help you continue to advance and grow. This book will help you do that.

Topic: New Supervisor Learning Path: Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Leading Others, Management
Whale Done!: The Power of Positive Relationships™

Whale Done!: The Power of Positive Relationships™

Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, Whale Done!™ offers a compelling message and memorable workshop tasks that will have an immediate and positive impact on your workplace.

Topic: Effective Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Closed Captioned
Get the Whole Picture™: Asking Probing Questions in a Behavior-Based Interview

Get the Whole Picture™: Asking Probing Questions in a Behavior-Based Interview

Discover an interviewing approach that will help your organization prevent high turnover, eliminate unnecessary training and avoid damaging lawsuits. Dr. Paul Green, industrial psychologist and behavioral-based interviewing expert, delivers this advanced workshop designed to improve candidate evaluation. Five probing strategies and a proven assessment tool ensure that your organization’s interviewers “get the whole picture” every time.

Topic: Effective Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Hiring & Recruiting, Effective Leadership Closed Captioned
The Extraordinary Leader: Going from Good to Great™

The Extraordinary Leader: Going from Good to Great™

Although the distance from good to great can seem far, extraordinary leaders share certain traits and competencies that can be learned and applied to drive exceptional results in any organization. This program shows what separates extraordinary leaders from average ones. Exploring five characteristics of extraordinary leaders, it demystifies the journey from good to great and provides insights that will benefit all levels of management.

Topic: Effective Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
Insight: Build on Strengths (Not Fixing Weaknesses)

Insight: Build on Strengths (Not Fixing Weaknesses)

The notion that to become a great leader one must build strengths rather than fix weaknesses.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
Insight: Combinations of Strengths Produce Exponential Results

Insight: Combinations of Strengths Produce Exponential Results

The notion that it is a combination of strengths that produces results and leads to extraordinary leadership

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
Insight: Five Clusters of Strengths That Really Matter

Insight: Five Clusters of Strengths That Really Matter

The perspective that all leadership competencies are not equal; there are five key strengths that matter most

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
Insight: The Fastest Way Isn't Always a Straight Line

Insight: The Fastest Way Isn't Always a Straight Line

The perspective that leadership skills do not have to be developed in a linear fashion

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
Not About Bad to Good, But Good to Great!

Not About Bad to Good, But Good to Great!

The notion that to become a great leader one must focus not on going from bad to good,but from good to great.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
Probe for a Negative Example (Interviewing Tip)

Probe for a Negative Example (Interviewing Tip)

Another follow-up strategy is to seek contrary evidence. This is a fairly advanced technique for gaining representative skill information. When using the skill, ask for a negative example after you hear a positive answer. And vice versa ask for a positive example after you hear a negative answer. Seeking contrary evidence is simply about looking for representative information on skills ...successes and failures, positives and negatives, achievements and disappointments. Look for a well-rounded picture of the candidate's skills.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Probe for a Positive Example (Interviewing Tip)

Probe for a Positive Example (Interviewing Tip)

A final follow-up strategy is to seek contrary evidence. This is a fairly advanced technique for gaining representative skill information. When using the skill, ask for a negative example after you hear a positive answer. And vice versa ask for a positive example after you hear a negative answer. Seeking contrary evidence is simply about looking for representative information on skills ...successes and failures, positives and negatives, achievements and disappointments. Look for a well-rounded picture of the candidate's skills.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Probe for Actions Taken (Interviewing Tip)

Probe for Actions Taken (Interviewing Tip)

Example of interview question and candidate response to prompt probing question. Interviewee is asked to describe a time when they did a market research that was a meaningful influence on product sales.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Probe for Causes (Interviewing Tip)

Probe for Causes (Interviewing Tip)

Another follow-up strategy involves Clarifying Actions And Outcomes. Sometimes a candidate's answer will refer to what "we" did or what the "team" accomplished. With these types of responses probe for the specific actions taken by the candidate. You'll also hear answers with outcomes that were caused by the economy, a new product, or a financial commitment. You can then ask a follow-up probe to identify the specific causes of the outcomes.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Probe Into Verbal Cues (Interviewing Tip)

Probe Into Verbal Cues (Interviewing Tip)

Interviewee is asked to describe a recent programming challenge, which required they to be particularly systematic in developing a solution. Example of interview question and candidate response to prompt probing question.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Redirection and the Five Steps Explained

Redirection and the Five Steps Explained

Explains how to refocus attention and energy on desirable behavior.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
Redirection With a Coworker

Redirection With a Coworker

How using positive redirection with a coworker improves relationships and performance.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
Redirection With a Team Member

Redirection With a Team Member

How using positive redirection with a team member improves relationships and productivity.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
Repeat the Question (Interviewing Tips)

Repeat the Question (Interviewing Tips)

Example of interview question and candidate response to prompt probing question. Interviewee is asked about a time when they had to deal with a difficult customer.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Seek Contrary Evidence (Interviewing Tip)

Seek Contrary Evidence (Interviewing Tip)

Explanation of the probing strategy of seeking contrary evidence.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
The “Whatever” Co-Worker…

The “Whatever” Co-Worker…

Getting people to care about things they think are "no big deal" can be a challenge. But when everybody understands how important their own contribution is – progress it what happens. More work gets done right the first time, and everybody feels good about putting the effort.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Communication, Emotional Intelligence, Management, Personal Improvement, Professionalism Closed Captioned
The “Whatever” Co-Worker… (Healthcare)

The “Whatever” Co-Worker… (Healthcare)

Getting people to care about things they think are "no big deal" can be a dance. But when everybody gets on the same page - understands how important their own contribution is – it can be amazing what happens. More work gets done right the first time, and everybody feels good about making the effort.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Coaching & Mentoring, Communication, Emotional Intelligence, Management, Personal Improvement Closed Captioned
Whale Done! Response and the Four Steps Defined

Whale Done! Response and the Four Steps Defined

Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
Credibility Is...™

Credibility Is...™

Credibility is being aware of how we impact others. Building trusting relationships. Meeting deadlines...being responsive...having integrity. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of credibility in the workplace.

Topic: Leading Others Learning Paths: Leadership, Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Management, Professionalism
Engagement Is...™

Engagement Is...™

Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day, committed to their organization’s goals and values, motivated to contribute to organizational success, with an enhanced sense of their own well-being. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of engaging your employees.

Topic: Leading Others Learning Path: Leadership Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Learning Reinforcement, Management
Executive Overview

Executive Overview

Help executives be knowledgeable and supportive of upcoming or ongoing training with a high-level overview.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Culture Commitment, Discussion Trigger
Discussion Card: Leadership

Discussion Card: Leadership

Are you leveraging the true power of leadership within you team? With your employees? Being a good leader isn't rocket science, but it takes skill... and patience... and practice. These easy-to-use cards provide a simple model (L.E.A.D.E.R.) along with thought-provoking questions on better understanding what it takes to truly lead. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Leading Others Learning Path: Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication & Influencing, Effective Leadership, Learning Reinforcement, Management, Teamwork
Get the Whole Picture™ - Introduction

Get the Whole Picture™ - Introduction

Introduction to advanced behavior-based interviewing techniques

Topic: Effective (& Legal) Interviewing Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Effective Leadership, Professionalism Closed Captioned
The Extraordinary Leader - Program Opening/Perspectives

The Extraordinary Leader - Program Opening/Perspectives

Real people expressing concerns and insight into what it takes to become a leader

Topic: Effective Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Management, Motivation, Professionalism Closed Captioned
Whale Done! - Program Introduction with Ken Blanchard

Whale Done! - Program Introduction with Ken Blanchard

Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships.

Topic: Effective Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Closed Captioned
Whale Done! in Action - Program Introduction/Whale Done! Philosophy

Whale Done! in Action - Program Introduction/Whale Done! Philosophy

Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit.

Topic: Effective Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Closed Captioned
The Extraordinary Leader - You Can Make An Extraordinary Difference

The Extraordinary Leader - You Can Make An Extraordinary Difference

Review of the keys to becoming an extraordinary leader and why it is important.

Topic: Effective Leadership Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned
Whale Done! - Program Summary (Building Relationships)

Whale Done! - Program Summary (Building Relationships)

Review of Whale Done! approach; building relationships to get positive results.

Topic: Effective Leadership Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Closed Captioned
Case Study & Branching Exercise: Highly Critical (Manager)

Case Study & Branching Exercise: Highly Critical (Manager)

You are a manager of a large division. One of your best performing employees has a reputation for being highly critical of her co-workers. She criticizes the competency of other team members, how many hours they work compared to her, and how much time they spend socializing on the job. What do you do? Kick start a great discussion with this case study and branching exercise.

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Emotional Intelligence, Leading Others, Learning Reinforcement, Management
Case Study & Branching Exercise: Overwhelmed! (Manager)

Case Study & Branching Exercise: Overwhelmed! (Manager)

You are the manager of a large department. Recently, you have become concerned one of your high-performing employees may be overwhelmed by his growing workload. What do you do? Kick start a great discussion with this case study and branching exercise.

Topic: Effective Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Leading Others, Management, Personal Improvement
I Wish My Manager Would Just...™ Discussion Book (10 pack)

I Wish My Manager Would Just...™ Discussion Book (10 pack)

Companion discussion guide/book for the I Wish My Manager Would Just...™ video program. Get more out of this video program with the discussion guide that helps drive the facilitated session with thought-provoking questions and information. Soft-cover book. 10-pack.

Topic: Effective Leadership Learning Path: Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Management, Professionalism
Improving Patient Care

Improving Patient Care

Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Professionalism
Recruiting a New Member

Recruiting a New Member

Asking an existing employee to take on a mentoring role for a new employee.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
The Blogger

The Blogger

Dealing with a coworker who discloses company information through a personal blog

Topic: Communication Learning Paths: Ethics & Compliance, Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Effective Leadership, Professionalism
Training Triage: Prioritizing Needs for the High-Performing Workforce

Training Triage: Prioritizing Needs for the High-Performing Workforce

Perspective paper on the topic of workplace competencies

Topic: Effective Leadership Learning Path: Leadership Type: Trainer Resource Other Topics: Change, Management, Motivation
SMART-START™ Leadership: The Myth & The Reality

SMART-START™ Leadership: The Myth & The Reality

A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about leadership principles and concepts.

Topic: Effective Leadership Learning Path: Leadership Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Management, Motivation, Professionalism
SMART-START™ Motivation

SMART-START™ Motivation

Looking for a smart way to kick off a training session? Launch a meeting? In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about motivation and setting and achieving goals.

Topic: Motivation Learning Paths: Leadership, Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Effective Leadership, Professionalism
SMART-START™ New Supervisor: So, Now You're the Boss

SMART-START™ New Supervisor: So, Now You're the Boss

A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion for new managers and supervisors.

Topic: Effective Leadership Learning Path: Leadership Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Interpersonal Skills, Effective Leadership

Courage 2 Coach™

Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned

ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)

When it comes to working with others, there are always going to be people who don't have the same way of looking at things that we do. That's reality. The question is - how do we deal with them so that we get done what we need to get done... and keep our sanity at the same time? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

Topic: Effective Leadership Learning Paths: Leadership, Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Government Other Topics: Coaching & Mentoring, Communication, Emotional Intelligence, Management, Personal Improvement Closed Captioned
Positive Redirection with a Co-Worker (from Maximized Leadership™ The Power Of Positivity)

Positive Redirection with a Co-Worker (from Maximized Leadership™ The Power Of Positivity)

A positive redirection response will work in 99% of the cases where you might be tempted to use a negative "gotcha" response on someone. And giving someone a redirection response can be done very quickly - often times in a minute or less. Here's an example of positive redirection with a co-worker.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
Positive Redirection with a Team Member (from Maximized Leadership™ The Power Of Positivity)

Positive Redirection with a Team Member (from Maximized Leadership™ The Power Of Positivity)

A positive redirection response will work in 99% of the cases where you might be tempted to use a negative "gottcha" response on someone. And giving someone a redirection response can be done very quickly - often times in a minute or less. Here's an example of positive redirection with a team member.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned
Positive Redirection with an Employee (from Maximized Leadership™ The Power Of Positivity)

Positive Redirection with an Employee (from Maximized Leadership™ The Power Of Positivity)

A positive redirection response will work in 99% of the cases where you might be tempted to use a negative "gotcha" response on someone. And giving someone a redirection response can be done very quickly - often times in a minute or less. Here's an example of positive redirection with an employee.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Sales & Service Closed Captioned

Discussion Card: Resolving Conflict

When it comes to resolving conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Management, Professionalism

Discussion Card: Starting Conversations

When it comes to having a tough conversation, just starting is often the most difficult part. These easy-to-use cards provide a simple model (S.P.E.A.K.) along with thought-provoking questions to create a respectful flow of communication. These cards are great for a quick training reminder, reinforcement or as a conversation generator for all employees and managers.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discussion Trigger, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Management, Professionalism

Discussion Card: Working on Diverse Teams

These easy-to-use, straight-to-the-point cards provide a simple model (R.E.S.P.E.C.T.) and questions to address common team issues and areas for improvement. These cards are great for a quick training reminder or conversation starter.

Topic: Teamwork Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Management, Respect / Respectfulness, Team Builder, Training Support

Get the Whole Picture Self-Assessment & Participant Book

This assessment tool is designed to help you create your own learning objectives on probing into a candidate’s answers in selection interviews. After completion of this workshop you will be able to identify the benefits of the informational probing style, explain five behavior-based probing strategies and demonstrate how to use behavior-based probing techniques.

Topic: Effective (& Legal) Interviewing Learning Path: Leadership Type: How-To Books Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Hiring & Recruiting, Effective Leadership
Everyday Leadership™ They're Both Older

Everyday Leadership™ They're Both Older

Our workplace is full of employees from multiple generations. It is important to recognize and appreciate the knowledge, perspectives, and experiences that each generation brings to the table. Everyone has value, no matter their age. Creating a respectful workplace means leading others through biases and focusing on including others.

Topic: Leading Others Learning Path: Leadership Type: TrainingBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Generational Challenges, Effective Leadership, Unconscious / Hidden Bias Closed Captioned
Everyday Leadership™ What's The Big Deal?

Everyday Leadership™ What's The Big Deal?

Decision-making is a daily occurrence in the workplace. Making ethical decisions is important not only to the organization, but to those who work for them and those they serve. We must ensure our team members are aware of the proper procedures for ethical decision-making and the numerous consequences that can occur if they are not followed. Big or small, an unethical decision can have a huge impact on the organization.

Topic: Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Ethics & Integrity, Effective Leadership Closed Captioned