Search Video Library for: Leadership, Effective Leadership
Everyday Leadership™ The Refund
As leaders in our organization, we all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. We need to make sure we are offering them the best experience. Without our customers, we wouldn’t have a business.
TrainingBytes® Leadership Effective Leadership, Customer Service, Leading Others
Everyday Leadership™ Yet Another Fire
Communication can make or break a project. Ensuring our team members are communicating effectively, efficiently, and timely is a key to success in the workplace. There will be times when we must have difficult conversations, but we need to confront and resolve these issues, not avoid them.
Video Vignettes Leadership Effective Leadership, Communication & Influencing, Effective Leadership
I Wish My Manager Would Just...™
Completely updated in 2021! The powerful program features employees speaking out about what their managers could do to help them be successful. It provides a fantastic look into what employees are really thinking about when it comes to their manager/supervisor relationship.
TrainingBytes® Leadership Effective Leadership, Collaboration, Communication, Communication & Influencing, Management, Professionalism, Teamwork
Leadership Perspectives
A quick and easy retrospective on what leadership might mean to you - and how you can apply it in your daily work-life situations. Several leadership quotes and a Q&A is included.
Trainer Resource Leadership Effective Leadership, Assessment, Communication, Discussion Trigger, Interpersonal Skills, Professionalism
Your Path to Success™ Engaging Others
Engaged employees are not just those who are excited to come to work every day. Engaged employees are deeply involved in, enthusiastic about and committed to their work. They understand their role and how it can impact the future of the organization. Engagement is an employees’ willingness and ability to contribute to the company’s success.
Video Vignettes Leadership Effective Leadership, Collaboration, Communication, Interpersonal Skills
Your Path to Success™ Leading Others
As a leader, your success is contingent upon the success of those you lead. Leadership is all about: building relationships, communicating clear goals, providing coaching and feedback, setting clear expectations, and… recognizing & celebrating achievements. Leadership is a journey.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills
Whale Done!™ in Action
Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.
Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Communication, Customer Service, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Once Upon a Leader™
Offering a refreshing break from the typical and more formal examinations of leadership, Once Upon a Leader shares a whimsical, yet powerful message on the practices of effective leaders. Through the animation and discussion of popular tales, familiar characters will lead participants on a journey to discover the value of four leadership practices.
Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Change, Diversity Dynamics, Ethics & Integrity, Interpersonal Skills, Management, Motivation, Professionalism
Build Trust
Building positive relationships by building trust.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Redirect
Redirecting focus when mistakes are made is a key strategy to building positive relationships.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Redirection With an Employee
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Shamu Special
Review of the power of positive relationships.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Wake Up & Say Something Positive!
Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right. That's why using skills like redirection and giving people whale done responses are so important.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism
Whale Done! To a Manager
How using specific language to describe a job well done encourages management performance.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service
Whale Done! To a Work Team
Explains the positive impact a Whale Done! approach has on a work team.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
Whale Done! To an Individual
Using the Whale Done! approach to encourage an employee to take initiative with a new process.
Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service
A Leader Is...™
Being a leader is much more than directing others. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on being an effective, passionate and inclusive leader within your group, team or organization.
Discussion Generators Leadership Effective Leadership, Learning Reinforcement, Motivation
Setting Boundaries
Quickly customizable activity to use with any SMART-START™ or discussion generator video. Handling a performance issue with an employee who believes you are friends.
Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism
The Social Network
Dealing with employees accessing social media sites from work during "off-hours".
Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism
Trouble at Home
Workplace privacy and performance
Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Management, Professionalism