Search Video Library for: Leadership, Management

Managing Essentials™ Hygiene Problems

Managing Essentials™ Hygiene Problems

Being a manager or supervisor isn't easy! What do you do about an employee with body odor, bad breath, or who appears unclean? What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Harmful Gossip

Managing Essentials™ Harmful Gossip

You have a problem with an employee who gossips and spreads rumors which have been detrimental to some working relationships. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Low Raise, Really?

Managing Essentials™ Low Raise, Really?

You have an employee complains to you that their raise was less than expected. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Needs Motivation

Managing Essentials™ Needs Motivation

You have an employee who seems disinterested, apathetic, or just isn’t putting forth the effort. What do you do? This type of behavior could impact the entire team. This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Coaching & Mentoring, Leading Others, Problem Resolution Closed Captioned
Managing Essentials™ Poor Attitude

Managing Essentials™ Poor Attitude

You’ve got an employee with an attitude problem. In most cases you can’t change a person’s attitude but you can encourage a change in behavior. How do you do that? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Resists Change

Managing Essentials™ Resists Change

A change has been made in your area and, unfortunately, an employee is not accepting the change. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Leading Others, Problem Resolution, Professionalism Closed Captioned
Managing Essentials™ Substance Abuse

Managing Essentials™ Substance Abuse

You believe an employee is abusing alcohol or drugs. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leading Others, Problem Resolution, Professionalism, Substance Abuse Closed Captioned
It's the Law™: The Legal Side of Management

It's the Law™: The Legal Side of Management

In the effort to prevent employee lawsuits, are your managers assets or liabilities? By providing them the knowledge and tools to handle workplace issues effectively, this program turns managers into a frontline defense against costly litigation.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism Closed Captioned
The Goal™ (Dramatic Version)

The Goal™ (Dramatic Version)

If you are charged with rallying employees behind the concepts of quality and continuous improvement, The Goal: Dramatic Version will help managers achieve or surpass their goal. An engaging drama, this training program not only demystifies corporate buzzwords, like standards and bench marking, but also shows how your company can be run with efficiency and humanity.

Topic: Management Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Goals and Goal Setting, Effective Leadership, Leading Others
The Goal™ (How-To Version)

The Goal™ (How-To Version)

Like the best-selling book upon which it is based, The Goal shares the inspiring story of Alex Rogo, who uses the principles of the Theory of Constraints (TOC) like bottlenecks, throughput, and flow balancing to transform his mediocre division into a money-making machine. Alex and his team reject common 'nonsense' measurements and discover a commonsense, yet more effective approach to boosting the company's bottom line.

Topic: Management Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Goals and Goal Setting, Leading Others
After the Hire - Program Summary

After the Hire - Program Summary

Employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Assessing Performance, Effective Leadership
Challenging & Giving Opportunities

Challenging & Giving Opportunities

No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Effective Leadership
Equal Employment

Equal Employment

Understanding the concept of "Equal Employment"; introduces the obligation to treat everyone fairly.

Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity Dynamics, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness Closed Captioned
Making Time for Your Employees

Making Time for Your Employees

Every organization wants to keep its good employees. And employees who are productive, satisfied and valued in their jobs will generally stay put! How do you know if your employee is achieving those personal objectives? Again, take time. Time for getting his or her feedback.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Hiring & Recruiting, Effective Leadership, Retention Aid
Probe for Causes (Interviewing Tip)

Probe for Causes (Interviewing Tip)

Another follow-up strategy involves Clarifying Actions And Outcomes. Sometimes a candidate's answer will refer to what "we" did or what the "team" accomplished. With these types of responses probe for the specific actions taken by the candidate. You'll also hear answers with outcomes that were caused by the economy, a new product, or a financial commitment. You can then ask a follow-up probe to identify the specific causes of the outcomes.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Effective Leadership, Professionalism Closed Captioned
Reward & Recognition

Reward & Recognition

Most of the time, employees find rewards and recognition more motivating than money. As a matter of fact, it has been found that an employee is more likely to leave an organization because he or she did not receive adequate recognition.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Effective Leadership, Retention Aid
Setting Expectations & Measurement

Setting Expectations & Measurement

To be satisfied with their jobs, employees want and need to have a clear idea of what is expected from them. Performance expectations can be an employee’s role in the organization, a specific result to be achieved or goals to accomplish.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Effective Leadership, Retention Aid
What Could Have I Done Differently?

What Could Have I Done Differently?

It's usually not just one thing... employees leave for all sorts of reason. But there are opportunities to retain the best employees... even in a competitive market.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Assessing Performance, Effective Leadership
After the Hire - Program Introduction

After the Hire - Program Introduction

Retaining valued employees is one of the major challenges facing organizations today and in the future. With a tight labor market and our competitive environment, retaining our good employees is one of the most important efforts we can make as managers. Not only must we find and hire great employees, we have to work hard to keep them.

Topic: Management Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Office & General Other Topics: Assessing Performance, Effective Leadership
Case Study: AWOL Paul (a manager)

Case Study: AWOL Paul (a manager)

When privacy and productivity clash.

Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness, Workplace Privacy