Search Video Library for: Leadership, Management
It's the Law™: The Legal Side of Management
SOLLAH EXCLUSIVE!
Managers today are expected to do more than just supervise daily work activity. They are also legally obligated to understand and enforce company employment policies and procedures to reduce the chance of discrimination and lawsuits. It's the Law™ uses a variety of workplace scenarios to illustrate that taking critical precautions and having a clear understanding of the law will minimize employment discrimination and maximize equal employment opportunity.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Compliance, Communication, Discrimination, Harassment Prevention, Hiring & Recruiting, Management, Professionalism
Leadership Myths™
SOLLAH EXCLUSIVE!
Leadership is important to your company because it causes managers to make an emotional commitment to their jobs, not just a financial or intellectual commitment. When your job becomes a source of personal value fulfillment for you, you’re going to protect that source by making your company successful. But that’s not why you should be a leader. As a manager your most important responsibility is to your company. As a leader your most important responsibility is to yourself. This is the single most supportive corporate action you can take. That’s why people become leaders, to fulfill their personal values. After all it’s not easy being a leader!
Off-The-Shelf Video Program (ILT) Leadership Effective Leadership, Communication & Influencing, Interpersonal Skills
The Sid Story™
Digitally Remastered! As a manager, are you concentrating on the negative aspects of your employees performances? After watching this video, you’ll discover that even difficult employees perform better with frequent positive feedback and occasional constructive criticism. Skeptical workers with “who cares" attitudes can be motivated!
Off-The-Shelf Video Program (ILT) Leadership Successfully Leading Others, Communication & Influencing, Motivation
Legal Issues for Managers (How-To Book)
Employment practices in the United States are governed by a wide variety of federal, state, and local laws. As a manager or supervisor, you must understand these laws so that you can make objective, consistent, and legal decisions. You do not have to be an expert on every aspect of every employment law, but you do have to know enough to recognize when you need to seek help from a human resources professional or legal counsel.
How-To Books Ethics & Compliance, Leadership Compliance, Effective Leadership, Management
Everyday Leadership™ Yet Another Fire
Communication can make or break a project. Ensuring our team members are communicating effectively, efficiently, and timely is a key to success in the workplace. There will be times when we must have difficult conversations, but we need to confront and resolve these issues, not avoid them.
Video Vignettes Leadership Effective Leadership, Communication & Influencing, Effective Leadership
Managing Essentials™ Solving Conflict Between Employees
A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, what do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Problem Resolution, Professionalism
Taking the Step Up to Supervisor (How-To Book)
Becoming a supervisor is your first step in the challenging and rewarding field of management. You have earned a new level of responsibility and authority because of your technical skills, attitude, and potential. Now you must master different skills to help you continue to advance and grow. This book will help you do that.
How-To Books Leadership New Supervisor, Effective Leadership, Successfully Leading Others, Management
Legal Briefs™ Workplace Violence: An Employee with a Temper
Dealing with hot tempers that could potentially lead to workplace violence.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Legal Briefs™ Workplace Violence: Dealing with an ADA-Protected Employee
Responding to unprofessional or violent behavior when dealing with an ADA-protected employee.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Legal Briefs™ Workplace Violence: Employee Who Threatens an Outsider
Discusses how an employee who makes threats toward persons who do not work for their organization can still impact the organization's susceptibility to hostile work environment issues and other lawsuits.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Legal Briefs™ Workplace Violence: Investigating Rumors of Threats
The importance of investigating rumors of threats regardless of who is involved.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Legal Briefs™ Workplace Violence: Pre-Employment Screening
Obtaining permissions for pre-employment screening
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
Marcus' Dilemma
Adapting to a restructure change within the workplace.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism, Selling
Dealing with Conflict: Common Fight, Flight & Freeze Responses
Help employees and co-workers understand the responses observed in the workplace when someone was presented with a challenge that provoked an emotional reaction.
Activities Leadership, Personal Performance Conflict Resolution, Training Activities, Training Ideas, Training Support
Legal Briefs™ Discipline & Termination - Program Introduction
Let's face it, terminating employees is really tough. The video introduces five common issues managers struggle with when dealing with discipline and termination.
Video Introduction Ethics & Compliance, Leadership Management, Compliance, Professionalism
Discipline & Termination: Three Actions for Keeping It Legal
A quick review of actions and tips that managers can take to keep discipline and termination actions legal.
Video Summary Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy: Three Actions: Managing to Get It Right
Reviews the appropriate actions to handle workplace privacy.
Video Summary Ethics & Compliance, Leadership Management, Compliance, Professionalism
Three Actions to Promote a Drug-Free Workplace
Review of the main actions which promote a drug-free workplace.
Video Summary Ethics & Compliance, Leadership Substance Abuse, Compliance, Employee Wellness, Management, Professionalism
What You Need to Know - Five Actions for Staying Out of Court
Reviews the responsibilities and actions managers need to know in regards to The American Disabilities Act
Video Summary Ethics & Compliance, Leadership Management, Compliance, Professionalism
Dysfunctional Teams
Dealing with team conflict
Case Studies Leadership Communication, Change, Interpersonal Skills, Management, Professionalism, Teamwork
Good Enough
Not meeting expectations on the job
Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism
I Beg Your Pardon
Unprofessional hygiene practices
Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism
I Deserve It
Not performing up to expectations
Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism
Promises, Promises
Over-promising and under delivering.
Case Studies Leadership Management, Communication, Interpersonal Skills, Motivation, Professionalism
The Assistant
Insubordination and unprofessional behavior
Case Studies Leadership Management, Communication, Harassment Prevention, Interpersonal Skills, Professionalism
Article: Persevering When Times are Tough
It isn’t easy to experience loss, whether our loss is business-related, financial, or personal in nature. Most of us learned quite recently, for example, that the stock market giveth, and the stock market most definitely taketh away. Our response to a loss such as this can make or break us.
Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Change, Problem Resolution, Professionalism
Article: Productive Workload Management
It seems donkeys, though beasts of burden, have limits. Load one to excess, and it will be hard pressed to do your bidding. People who work for us are no different. Some can juggle hats, plates, balls, and flaming torches simultaneously. Even the most talented will drop it all if we add too much to the mix.
Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Discussion Trigger, Employee Resiliency, Effective Leadership, Management
Article: Promote Wisely
We often do this dumb thing in corporations. We want to recognize employees who do brilliant technical work, so we reward them with our plum management jobs. Sure, sometimes these people are brilliant managers, too. Far too often they end up cutting a destructive Tasmanian Devil-like swath through the organization as they spin their way up the corporate ladder.
Trainer Resource Leadership Successfully Leading Others, Management, Professionalism, Training Activities
Article: The Beauty of Reframing
This article looks at examples of reframing – of looking at an issue from a broader perspective that can help us move through life without feeling blindsided every time the unexpected happens. When we re-frame a difficult occurrence, we open our minds to positive outcomes and possibilities.
Trainer Resource Leadership, Personal Performance Change, Conflict Resolution, Employee Resiliency
Preventing Burnout During Times of Change
A great list of burnout symptoms and burnout prevention techniques.
Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Discussion Trigger, Employee Resiliency, Employee Wellness
Work Tasks Priority List
A simple tool to help employees and even new managers/supervisors log their tasks in order to understand and work on time management.
Trainer Resource Leadership Time Management, Culture Commitment, Discussion Trigger, Management
Equal Employment
Understanding the concept of "Equal Employment"; introduces the obligation to treat everyone fairly.
Video Vignettes Ethics & Compliance, Leadership Management, Communication, Compliance, Diversity Dynamics, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness
Everyday Leadership™ (The Complete Series)
If we're really honest with ourselves, we understand that leading and managing (even supervising) is not an easy task. There are all sorts of "gotchas" that wait for you in the workplace daily. Everyday Leadership™ was developed to help you, the leader/manager/supervisor, in your daily effort to foster better employee connections, communication and community within your organization - all the while working together toward one shared goal or vision.
Off-The-Shelf Video Program (ILT) Leadership Successfully Leading Others, Customer Service, Discrimination, Gender Equity, Generational Challenges, Effective Leadership, New Supervisor, Onboarding, Unconscious / Hidden Bias, Workplace Civility
Managing Essentials™ Resists Change
A change has been made in your area and, unfortunately, an employee is not accepting the change. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Change, Successfully Leading Others, Problem Resolution, Professionalism
Public Display (Union Flyers)
This vignette covers union flyers in break rooms. There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).
Video Vignettes Leadership Compliance, Management
Legal Briefs™ Recruiting and Hiring: Actions for Staying Out of Court
Reviews the actions for legal hiring practices.
Video Summary Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Violence: Three Action Steps to Keep the Workplace Safe and Stay Out of Court
Review of actions managers can take to prevent workplace violence and reduce liability.
Video Summary Ethics & Compliance, Leadership Management, Compliance, Professionalism, Workplace Violence Prevention
I Wish My Manager Would Just...™ Discussion Book (10 pack)
Companion discussion guide/book for the I Wish My Manager Would Just...™ video program. Get more out of this video program with the discussion guide that helps drive the facilitated session with thought-provoking questions and information. Soft-cover book. 10-pack.
How-To Books Leadership Effective Leadership, Collaboration, Management, Professionalism
Setting Boundaries
Quickly customizable activity to use with any SMART-START™ or discussion generator video. Handling a performance issue with an employee who believes you are friends.
Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism
The High Performer
Coaching high-performers who have trouble getting along with their co-workers
Case Studies Leadership Management, Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism
Trouble at Home
Workplace privacy and performance
Case Studies Leadership Effective Leadership, Communication, Interpersonal Skills, Management, Professionalism
Article: Pay Attention
It is in our present moments, that we truly live. Each time we catch a pleasant scent or feel a cool spring breeze we are brought to the immediate. This gives us a chance to notice and appreciate that which surrounds us.
Trainer Resource Leadership, Personal Performance Personal Improvement, Discussion Trigger, Reducing Stress (Work & Life), Training Support
Training Triage: Prioritizing Needs for the High-Performing Workforce
Perspective paper on the topic of workplace competencies
Trainer Resource Leadership Effective Leadership, Change, Management, Motivation
SMART-START™ Performance Appraisal: What It's Really All About
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about the importance of performance appraisals.
Meeting Openers Leadership, Personal Performance Assessing Performance, Effective Leadership
Discussion Card: Using FOSA™
SOLLAH EXCLUSIVE!
When an employee isn't doing what is needed or expected, progressive discipline is an essential way to get them back on track. FOSA™ is an easy-to-implement approach to positively address employee discipline issues. These easy-to-use cards provide a simple model (F.O.S.A.) along with simple reminders to effectively tackle tough workplace discipline issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Cards Ethics & Compliance, Leadership Management, Discussion Trigger, Employee Documentation, Successfully Leading Others, Problem Resolution
Documenting Discipline (How-To Book)
Managers can protect themselves and their organization against legal action - if they get incidents properly documented. This best-selling resource provides steps to ensure solid, consistent documentation procedures throughout the entire organization. You will also learn how to correct performance problems with progressive discipline.
How-To Books Ethics & Compliance, Leadership Management, Successfully Leading Others, Problem Resolution
Legal Briefs™ Harassment & Discrimination: Promoting Respect & Preventing Discrimination
This updated program provides answers to several of the most common questions managers struggle with concerning harassment and discrimination. • What is included under Federal or State Law as Harassment? • What should I do when an issue is reported to me? • What are my responsibilities related to the individuals affected by the report? • Can I be sued if I don’t respond appropriately? In addition, the program provides managers with four specific actions they can take to help ensure they keep themselves and your organization in compliance with the law. It's specifically designed to cut through the legal jargon to provide clear and concise information in terms that everyone can understand.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism
Managing Essentials™ Hygiene Problems
Being a manager or supervisor isn't easy! What do you do about an employee with body odor, bad breath, or who appears unclean? What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Be More Assertive
You have an key employee who needs to be more assertive in recognizing needs, taking action, speaking up, and contributing ideas. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Consistently Late for Work
You have an employee who’s consistently late for work. It's negatively impacting others on your team. People are starting to complain. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Employee Doesn't Understand Expectations
You have an employee who works hard but doesn’t get the results you want. You’ve discovered the problem is that the employee doesn’t understand what’s expected to do the job correctly. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Frequently Absent
You have an employee who’s missed too many work days. How much absenteeism is tolerated depends on your organization’s policy. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Harmful Gossip
You have a problem with an employee who gossips and spreads rumors which have been detrimental to some working relationships. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Termination Due To Downsizing
You have to let someone go because your organization is downsizing and you want to make it as painless as possible for the employee and for you. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Too Many Personal Calls
You have an employee that's making and receiving too many personal phone calls during work hours. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Documenting Discipline™ (For Manufacturing/Industrial)
Disciplining and documenting employee performance is one of the most difficult parts of a manager’s job. But documenting performance is essential in correcting performances that require discipline, even praise-and protecting yourself as a manager. This manufacturing and industrial version of the best seller, Documenting Discipline™ provides steps to ensure solid, consistent documentation procedures throughout your company. Using the FOSA system, your managers can possess the tools to effectively and legally address performance issues.
Off-The-Shelf Video Program (ILT) Leadership Management, Successfully Leading Others
The Goal™ (How-To Version)
Like the best-selling book upon which it is based, The Goal shares the inspiring story of Alex Rogo, who uses the principles of the Theory of Constraints (TOC) like bottlenecks, throughput, and flow balancing to transform his mediocre division into a money-making machine. Alex and his team reject common 'nonsense' measurements and discover a commonsense, yet more effective approach to boosting the company's bottom line.
Off-The-Shelf Video Program (ILT) Leadership Management, Goals and Goal Setting, Successfully Leading Others
The Goal™ (Dramatic Version)
If you are charged with rallying employees behind the concepts of quality and continuous improvement, The Goal: Dramatic Version will help managers achieve or surpass their goal. An engaging drama, this training program not only demystifies corporate buzzwords, like standards and bench marking, but also shows how your company can be run with efficiency and humanity.
Off-The-Shelf Video Program (ILT) Leadership Management, Goals and Goal Setting, Effective Leadership, Successfully Leading Others
Legal Briefs™ Workplace Privacy - Does It Really Exist?
Do your managers clearly understand the rules about privacy in the workplace? This program examines employees’ right to privacy and your organization’s rights to protect its information and property. Managers will learn how to effectively and legally establish, document, communicate and enforce policies regarding privacy.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Management, Communication, Professionalism
Clarify Actions and Outcomes (Interviewing Tips)
Explanation of the probing strategy of clarifying actions and outcomes.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Common ADA Questions About Hiring
Help managers learn how to effectively handle and respond to tough ADA issues and guide them through the recruitment process.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Create a Probe from a Job Task (Interviewing Tip)
Interviewee is asked to describe a time when they were able to get another person committed to an important work goal. This video shows an example of an interview question and candidate response to prompt probing question.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions
Avoiding illegal questions during the interview process.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks
Conducting legal reference and background checks.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Recruiting and Hiring: Describing the Job
The importance of using job-specific language and not exaggerating the benefits of a job during the recruiting and interviewing process
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Recruiting and Hiring: Promoting Diversity Legally
Dealing with members of a federally-protected status group during the recruiting and interviewing process.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Recruiting and Hiring: Protected Classifications
The importance of avoiding reverse discrimination in the recruiting and hiring process.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy: Obtaining Employee Consent
How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy: Privacy in Cyberspace
The internet and social media have created new areas of concern for managers. You might wonder, how can privacy law even be an issue for something that is so public? Well, the answer is, there are at least two kinds of privacy. One is where we have to keep confidential information… confidential. But the other is where an employer is not allowed to consider an employee’s private life, even if that life is very public.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy: Protecting Confidentiality of Employee Records
You have a responsibility to safeguard employee records by ensuring that confidential information is kept in appropriate confidential files, preferably in a locked cabinet or office. Neglecting to take action to correct filing problems could open your organization up to a lawsuit.
Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Professionalism
Probe Based on Non-Verbal Cues (Interviewing Tip)
Learn how to listen for words or phrases... clues... that will lead you to probe for the information you need. Or, an expression or gesture during an answer can suggest discomfort or conviction. Here you might probe based on non-verbals.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Probe for a Current Work Example #1 (Interviewing Tip)
Explanation of the probing strategy of probing for a current work example
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Probe for a Current Work Example #2 (Interviewing Tip)
Example of interview question and candidate response to prompt probing question. Interviewee is asked about a time when they followed procedures when it wasn't convenient to do so.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Probe for a Current Work Example #3 (Interviewing Tip)
Interviewee is asked to describe when they were especially successful in managing several important priorities? Example of interview question and candidate response to prompt probing question.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Probe for Actions Taken (Interviewing Tip)
Example of interview question and candidate response to prompt probing question. Interviewee is asked to describe a time when they did a market research that was a meaningful influence on product sales.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Probe for Causes (Interviewing Tip)
Another follow-up strategy involves Clarifying Actions And Outcomes. Sometimes a candidate's answer will refer to what "we" did or what the "team" accomplished. With these types of responses probe for the specific actions taken by the candidate. You'll also hear answers with outcomes that were caused by the economy, a new product, or a financial commitment. You can then ask a follow-up probe to identify the specific causes of the outcomes.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Probe Into Verbal Cues (Interviewing Tip)
Interviewee is asked to describe a recent programming challenge, which required they to be particularly systematic in developing a solution. Example of interview question and candidate response to prompt probing question.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Repeat the Question (Interviewing Tips)
Example of interview question and candidate response to prompt probing question. Interviewee is asked about a time when they had to deal with a difficult customer.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
Seek Contrary Evidence (Interviewing Tip)
Explanation of the probing strategy of seeking contrary evidence.
Video Vignettes Leadership Management, Communication, Effective Leadership, Professionalism
So Many Choices, So Much at Stake: Choosing the Right Training Resource for Your Organization
Perspective paper on the topic of trainer selection.
Activities Leadership Management, Change, Discussion Trigger, Effective Leadership
Discussion Card: Managing Diverse Teams
These colorful, easy-to-use cards provide a leadership model (M.A.N.A.G.E.) and questions to address common team issues. These cards are great for a quick training reminder or conversation starter.
Discussion Cards Diversity, Equity, Inclusion & Belonging, Leadership Management, Discussion Trigger, Diversity Dynamics, Effective Leadership, Learning Reinforcement, Team Builder, Team Builder or Retention Aid, Training Support
Legal Briefs™ The ADA - Program Introduction
As a manager or supervisor, there are key legal concepts we need to be aware of in our workplace. This video starts with the definition and key concepts of the American Disabilities Act.
Video Introduction Ethics & Compliance, Leadership Management, Compliance, Professionalism
Legal Briefs™ Workplace Privacy - Program Introduction
How an organization establishes, documents, communicates and enforces employment policies can impact workplace privacy.
Video Introduction Ethics & Compliance, Leadership Management, Compliance, Professionalism
Case Study: AWOL Paul (a manager)
When privacy and productivity clash.
Case Studies Leadership Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness, Workplace Privacy
Grief
When an employee is terminally ill or suddenly passes away - the impact sends shock waves across the organization.
Case Studies Leadership Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness
I Couldn't Help But Overhear
Dealing with employees talking about organizing a union
Case Studies Leadership Management, Communication, Interpersonal Skills, Professionalism
I'm Fine...Really, I Am!
This case study demonstrates dealing with sensitive and confidential issues. This case study centers around medical issues, the ADA and FMLA.
Case Studies Leadership Management, Compliance, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness
Sharing the Load
This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.
Case Studies Leadership, Personal Performance Management, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness
Article: Full Plate
The constant pressure to do more with less can lead to worker burnout. Burnout happens when requests for our time and energy exceed our capacity to comply.
Trainer Resource Leadership Management, Interpersonal Skills, Professionalism
Supervisory Strength Assessment
A very useful tool for assessing the relevant skills of your supervisors. This toll can also be used as a self-assessment or 360 degree assessment. The tool can be customized per your workplace needs.
Trainer Resource Leadership Management, Assessment, Discussion Trigger, Effective Leadership
FOSA™ Documenting Discipline
SOLLAH EXCLUSIVE!
A 2023 Telly Award Winner! What do you do with employees who are not living up to expectations? Do you fire them on the spot? Do you give them another chance? How many chances do you give them before you terminate them? These questions and many more are being asked every day by supervisors and managers. This powerful program answers many questions supervisors have about handling performance problems with their employees and documenting the progressive discipline process.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution
It's the Law™ - Program Introduction
Explains the responsibility of managers to know the law and how it applies in their workplace
Video Introduction Ethics & Compliance, Leadership Management, Compliance, Ethics & Integrity, Harassment Prevention, Effective Leadership, Management, New Supervisor
It's the Law™ - Program Conclusion
Summarizes the basic guidelines managers can use to avoid costly lawsuits and keep their organizations out of court.
Video Summary Ethics & Compliance, Leadership Management, Communication, Compliance, Diversity Dynamics, Harassment Prevention, Interpersonal Skills, Professionalism
Interviewing: More Than a Gut Feeling™ (How-To Book)
World-Wide Best-Seller! Now you can take the guesswork out of hiring by relying on fair, logical ways to identify the best candidate for a job. This excellent how-to book will help you learn how to use the behavior-based approach to interviewing. By asking questions that probe for past behavior, you will be able to identify the candidate best suited for the job. You’ll also discover tips on how to save an uncomfortable interviewing situation. This How-To Book™ is 96 pages.
How-To Books Leadership, Personal Performance Effective (& Legal) Interviewing, Hiring & Recruiting, Management
You Be the Judge™ II
National Best-Seller! Managers within your organization may well understand the importance of avoiding obvious discriminatory interview questions. But what if a manager asks a discriminatory question unintentionally? The principles of legal and effective interviewing are presented in this Law & Order-style program, find out the interview no-no's, side-step the legal landmines, and conduct a fair and effective interview.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Effective (& Legal) Interviewing, Discrimination, Management
Transition to Boss Is...™
Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.
Discussion Generators Leadership, Personal Performance Effective Leadership, Interpersonal Skills, Learning Reinforcement, Management, Professionalism
Discussion Card: Working with Integrity
These easy-to-use cards provide a simple model (I.N.T.E.G.R.I.T.Y.) along with thought-provoking questions on truth and honesty in the workplace. These cards are great for a quick training reminder or conversation starter.
Discussion Cards Ethics & Compliance, Leadership, Personal Performance Ethics & Integrity, Culture Commitment, Discussion Trigger, Effective Leadership, Learning Reinforcement, Management, Professionalism
Legal Briefs™ Workplace Violence: Keeping Your Workplace Safe
No organization wants its name on the front page when the headline involves workplace violence. This program explores preventive measures and examines the legal obligations of managers and their organizations. Topics include hiring policies, appropriate responses to angry outbursts, dealing with employee threats, procedures for investigating rumors and the importance of maintaining confidentiality.
Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Workplace Violence Prevention, Abusive Conduct / Bullying, Compliance, Management
Managing Essentials™ Communicating Plans for a Change
Changes are being made in your organization and employees are going to be concerned. You can’t control the changes but you can help control the employees’ reaction to the changes. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism
Managing Essentials™ Disability Discrimination
An employee comes to you and complains that she or he has been subject to disability discrimination. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Discrimination, Successfully Leading Others, Problem Resolution, Professionalism, Workplace Safety & Awareness