Search Video Library for: Leadership, Management

It's the Law™: The Legal Side of Management

SOLLAH EXCLUSIVE!

Managers today are expected to do more than just supervise daily work activity. They are also legally obligated to understand and enforce company employment policies and procedures to reduce the chance of discrimination and lawsuits. It's the Law™ uses a variety of workplace scenarios to illustrate that taking critical precautions and having a clear understanding of the law will minimize employment discrimination and maximize equal employment opportunity.

Article: Productive Workload Management

It seems donkeys, though beasts of burden, have limits. Load one to excess, and it will be hard pressed to do your bidding. People who work for us are no different. Some can juggle hats, plates, balls, and flaming torches simultaneously. Even the most talented will drop it all if we add too much to the mix.

FOSA™ Documenting Discipline

SOLLAH EXCLUSIVE!

A 2023 Telly Award Winner! What do you do with employees who are not living up to expectations? Do you fire them on the spot? Do you give them another chance? How many chances do you give them before you terminate them? These questions and many more are being asked every day by supervisors and managers. This powerful program answers many questions supervisors have about handling performance problems with their employees and documenting the progressive discipline process.

Discussion Card: Using FOSA™

SOLLAH EXCLUSIVE!

When an employee isn't doing what is needed or expected, progressive discipline is an essential way to get them back on track. FOSA™ is an easy-to-implement approach to positively address employee discipline issues. These easy-to-use cards provide a simple model (F.O.S.A.) along with simple reminders to effectively tackle tough workplace discipline issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Documenting Discipline (How-To Book)

Managers can protect themselves and their organization against legal action - if they get incidents properly documented. This best-selling resource provides steps to ensure solid, consistent documentation procedures throughout the entire organization. You will also learn how to correct performance problems with progressive discipline.

Legal Briefs™ Harassment & Discrimination: Promoting Respect & Preventing Discrimination

This updated program provides answers to several of the most common questions managers struggle with concerning harassment and discrimination. • What is included under Federal or State Law as Harassment? • What should I do when an issue is reported to me? • What are my responsibilities related to the individuals affected by the report? • Can I be sued if I don’t respond appropriately? In addition, the program provides managers with four specific actions they can take to help ensure they keep themselves and your organization in compliance with the law. It's specifically designed to cut through the legal jargon to provide clear and concise information in terms that everyone can understand.

Managing Essentials™ Hygiene Problems

Being a manager or supervisor isn't easy! What do you do about an employee with body odor, bad breath, or who appears unclean? What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Be More Assertive

You have an key employee who needs to be more assertive in recognizing needs, taking action, speaking up, and contributing ideas. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Communicating Plans for a Change

Changes are being made in your organization and employees are going to be concerned. You can’t control the changes but you can help control the employees’ reaction to the changes. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Consistently Late for Work

You have an employee who’s consistently late for work. It's negatively impacting others on your team. People are starting to complain. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Disability Discrimination

An employee comes to you and complains that she or he has been subject to disability discrimination. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Doesn't Interact Well With Others

You have an employee who doesn’t interact well with other people. If this is important in the person’s job, you need to address it... effectively and thoroughly. How do you do that? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Employee Doesn't Understand Expectations

You have an employee who works hard but doesn’t get the results you want. You’ve discovered the problem is that the employee doesn’t understand what’s expected to do the job correctly. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Employee Will Not Work Extra Hours

You have an employee who won’t stay after hours or come in early when it’s needed. The job position requires some flexibility of this kind. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Excessive Socializing

You have an employee who spends too much time chatting with others instead of working. The employee is being paid to do the best job possible during work hours. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Frequently Absent

You have an employee who’s missed too many work days. How much absenteeism is tolerated depends on your organization’s policy. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Gender Discrimination

An employee comes to you and complains that they have been discriminated against because of gender. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Harmful Gossip

You have a problem with an employee who gossips and spreads rumors which have been detrimental to some working relationships. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Inappropriate Dress

An employee is coming to work in clothes that are inappropriate for the workplace. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Lacks Necessary Job Skills

You’ve discovered an employee is not performing up to expectations due to lack of job skill. The employee insists that their work around is better. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Low Raise, Really?

You have an employee complains to you that their raise was less than expected. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Makes Unacceptable Mistakes

You have an employee who makes an unacceptable number of mistakes. It's impacting the team's work and deliverables. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Needs Motivation

You have an employee who seems disinterested, apathetic, or just isn’t putting forth the effort. What do you do? This type of behavior could impact the entire team. This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Perform Beyond Skill Level

You have an employee who may have been promoted beyond their capability, or perhaps the job outgrew this employee. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Personal Problems at Work

You’re aware an employee is having some personal problems and you feel they’re affecting his or her work. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Poor Attitude

You’ve got an employee with an attitude problem. In most cases you can’t change a person’s attitude but you can encourage a change in behavior. How do you do that? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Race Discrimination

An employee comes to you and feels that they have been the target of racial discrimination. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Religious Discrimination

An employee comes to you and complains that they have been discriminated against because of their religion. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Resists Change

A change has been made in your area and, unfortunately, an employee is not accepting the change. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Safety Rules Violation

you’ve got an employee who consistently ignores certain safety rules and needs to understand safety regulations must be adhered to. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Solving Conflict Between Employees

A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, what do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Substance Abuse

You believe an employee is abusing alcohol or drugs. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Termination Due To Downsizing

You have to let someone go because your organization is downsizing and you want to make it as painless as possible for the employee and for you. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Termination Due To Poor Performance

You have to fire someone for poor performance and you want to make it as painless as possible for the employee and for you. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Managing Essentials™ Too Many Personal Calls

You have an employee that's making and receiving too many personal phone calls during work hours. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Documenting Discipline™ (For Manufacturing/Industrial)

Disciplining and documenting employee performance is one of the most difficult parts of a manager’s job. But documenting performance is essential in correcting performances that require discipline, even praise-and protecting yourself as a manager. This manufacturing and industrial version of the best seller, Documenting Discipline™ provides steps to ensure solid, consistent documentation procedures throughout your company. Using the FOSA system, your managers can possess the tools to effectively and legally address performance issues.

The Goal™ (How-To Version)

Like the best-selling book upon which it is based, The Goal shares the inspiring story of Alex Rogo, who uses the principles of the Theory of Constraints (TOC) like bottlenecks, throughput, and flow balancing to transform his mediocre division into a money-making machine. Alex and his team reject common 'nonsense' measurements and discover a commonsense, yet more effective approach to boosting the company's bottom line.

FOSA™ Model at Work (from FOSA™ Documenting Discipline)

It's often tough knowing what to do when poor performance hits you day-in and day-out. The FOSA™ process is available to get people moving in the right direction by leveraging the power of progressive discipline.

Preparing for The Three-Dimensional Interview

Preparing to conduct an effective interview.

The Goal™ (Dramatic Version)

If you are charged with rallying employees behind the concepts of quality and continuous improvement, The Goal: Dramatic Version will help managers achieve or surpass their goal. An engaging drama, this training program not only demystifies corporate buzzwords, like standards and bench marking, but also shows how your company can be run with efficiency and humanity.

Legal Briefs™ Workplace Privacy - Does It Really Exist?

Do your managers clearly understand the rules about privacy in the workplace? This program examines employees’ right to privacy and your organization’s rights to protect its information and property. Managers will learn how to effectively and legally establish, document, communicate and enforce policies regarding privacy.

Allowing the Victim to Dictate Actions (from Legal Briefs™ Harassment & Discrimination)

When it comes to harassment and discrimination cases, there are clear steps in how to address and investigate. Those rules should be defined in the organization's harassment prevention policies.

Clarify Actions and Outcomes (Interviewing Tips)

Explanation of the probing strategy of clarifying actions and outcomes.

Common ADA Questions About Hiring

Help managers learn how to effectively handle and respond to tough ADA issues and guide them through the recruitment process.

Conducting The Three-Dimensional Interview

Explanation of how to conduct an effective three-dimensional interview.

Create a Probe from a Job Task (Interviewing Tip)

Interviewee is asked to describe a time when they were able to get another person committed to an important work goal. This video shows an example of an interview question and candidate response to prompt probing question.

Dealing with Workplace Dating (from Legal Briefs™ Harassment & Discrimination)

Workplace dating can be a tough topic to tackle... especially if it happens between managers and direct reports. Get in front of the situation by understanding the issues and how your harassment and discrimination policy guides your steps.

Evaluating The Three-Dimensional Interview

Explanation of how to evaluate capability, commitment and culture fit in a three-dimensional interview

Failing to Enforce Organizational Policy (from Legal Briefs™ Harassment & Discrimination)

Failing to implement and especially failing to enforce your organization's harassment and discrimination prevention policies can lead to big problems for you... and the organization. This short video discusses the consequences of failing to enforce harassment prevention policies and procedures.

Failing to Prevent All Forms of Harassment (from Legal Briefs™ Harassment & Discrimination)

The consequences of not preventing workplace harassment are just too detrimental. This short video outlines those very consequences of failing to prevent harassment and discrimination.

Follow-Up/Oral & Written Warning (from FOSA™ Documenting Discipline)

Progressive discipline - combined with the FOSA™ process - is a great way steer employees and direct reports back to what you (and the organization) expect from them. This video provides more details on the follow-up and written warning parts of the process.

FOSA™ Model Introduction (from FOSA™ Documenting Discipline)

This video introduces the FOSA™ process - facts, objectives, solutions and actions. This approach is paramount to a successful progressive discipline approach to tackling tough workplace performance.

I Need The Report Today (from FOSA™ Documenting Discipline)

Communicating your expectations are paramount for the basis of employee improvement. FOSA™ gives you a process for working through performance issues.

I Quit! (from FOSA™ Documenting Discipline)

Sometimes things just don't work out. You've used progressive discipline to help bring issues to the forefront. With FOSA™, you gave ample opportunities for improvement. It's up to the employee to make those changes stick.

Incident Calendar – Max (from FOSA™ Documenting Discipline)

Recording performance issues is a key step in progressive discipline. In the FOSA™ process, managers and supervisors use the incident calendar to properly document performance/discipline steps.

I’d Like to Fire Them Both! (from FOSA™ Documenting Discipline)

When it comes to less-than-desired workplace productivity, you need to have a plan and process for tackling the tough stuff. Using the FOSA™ process gives you the tools to effectively leverage progressive discipline in everyday workplace situations.

Late Again? (from FOSA™ Documenting Discipline)

Deep in performance issues? Here's an example of the need to implement progressive discipline. Using the FOSA™ process, managers and supervisors have the tools to effectively tackle key workplace issues.

Legal Briefs™ Recruiting and Hiring: Avoiding Illegal Questions

Avoiding illegal questions during the interview process.

Legal Briefs™ Recruiting and Hiring: Conducting Legal Reference Checks

Conducting legal reference and background checks.

Legal Briefs™ Recruiting and Hiring: Describing the Job

The importance of using job-specific language and not exaggerating the benefits of a job during the recruiting and interviewing process

Legal Briefs™ Recruiting and Hiring: Promoting Diversity Legally

Dealing with members of a federally-protected status group during the recruiting and interviewing process.

Legal Briefs™ Recruiting and Hiring: Protected Classifications

The importance of avoiding reverse discrimination in the recruiting and hiring process.

Legal Briefs™ Workplace Privacy: Managing Expectations of Privacy

Managing employees' expectations of privacy in the workplace.

Legal Briefs™ Workplace Privacy: Obtaining Employee Consent

How to be sensitive to an employee's expectation of privacy; the obligation of a manager to inform employees about re-entry

Legal Briefs™ Workplace Privacy: Privacy in Cyberspace

The internet and social media have created new areas of concern for managers. You might wonder, how can privacy law even be an issue for something that is so public? Well, the answer is, there are at least two kinds of privacy. One is where we have to keep confidential information… confidential. But the other is where an employer is not allowed to consider an employee’s private life, even if that life is very public.

Legal Briefs™ Workplace Privacy: Protecting Confidentiality of Employee Records

You have a responsibility to safeguard employee records by ensuring that confidential information is kept in appropriate confidential files, preferably in a locked cabinet or office. Neglecting to take action to correct filing problems could open your organization up to a lawsuit.

Legal Briefs™ Workplace Violence: An Employee with a Temper

Dealing with hot tempers that could potentially lead to workplace violence.

Legal Briefs™ Workplace Violence: Dealing with an ADA-Protected Employee

Responding to unprofessional or violent behavior when dealing with an ADA-protected employee.

Legal Briefs™ Workplace Violence: Employee Who Threatens an Outsider

Discusses how an employee who makes threats toward persons who do not work for their organization can still impact the organization's susceptibility to hostile work environment issues and other lawsuits.

Legal Briefs™ Workplace Violence: Investigating Rumors of Threats

The importance of investigating rumors of threats regardless of who is involved.

Legal Briefs™ Workplace Violence: Pre-Employment Screening

Obtaining permissions for pre-employment screening

No Mistakes! (from FOSA™ Documenting Discipline)

Everybody makes mistakes. That's a true statement. But the expectation should be that we get all the work done and that it's 100% accurate. This video walks through setting accuracy/work expectations.

Probe Based on Non-Verbal Cues (Interviewing Tip)

Learn how to listen for words or phrases... clues... that will lead you to probe for the information you need. Or, an expression or gesture during an answer can suggest discomfort or conviction. Here you might probe based on non-verbals.

Probe for a Current Work Example #1 (Interviewing Tip)

Explanation of the probing strategy of probing for a current work example

Probe for a Current Work Example #2 (Interviewing Tip)

Example of interview question and candidate response to prompt probing question. Interviewee is asked about a time when they followed procedures when it wasn't convenient to do so.

Probe for a Current Work Example #3 (Interviewing Tip)

Interviewee is asked to describe when they were especially successful in managing several important priorities? Example of interview question and candidate response to prompt probing question.

Probe for Actions Taken (Interviewing Tip)

Example of interview question and candidate response to prompt probing question. Interviewee is asked to describe a time when they did a market research that was a meaningful influence on product sales.

Probe for Causes (Interviewing Tip)

Another follow-up strategy involves Clarifying Actions And Outcomes. Sometimes a candidate's answer will refer to what "we" did or what the "team" accomplished. With these types of responses probe for the specific actions taken by the candidate. You'll also hear answers with outcomes that were caused by the economy, a new product, or a financial commitment. You can then ask a follow-up probe to identify the specific causes of the outcomes.

Probe Into Verbal Cues (Interviewing Tip)

Interviewee is asked to describe a recent programming challenge, which required they to be particularly systematic in developing a solution. Example of interview question and candidate response to prompt probing question.

Recognizing & Stopping Harassment (from Legal Briefs™ Harassment & Discrimination)

When it comes to preventing workplace harassment and discrimination, you need to recognize it... and quickly. This video outlines how to recognize and stop both.

Repeat the Question (Interviewing Tips)

Example of interview question and candidate response to prompt probing question. Interviewee is asked about a time when they had to deal with a difficult customer.

Seek Contrary Evidence (Interviewing Tip)

Explanation of the probing strategy of seeking contrary evidence.

The New Max and Lorie (from FOSA™ Documenting Discipline)

Working through discipline issues can be tough. Working through the progressive discipline process using FOSA™ can help. Remember, you can only give your employees the advice and tools to help them... you can force them. This video is an example of how two employees respond to the FOSA™ approach.

So Many Choices, So Much at Stake: Choosing the Right Training Resource for Your Organization

Perspective paper on the topic of trainer selection.

Discussion Card: Managing Diverse Teams

These colorful, easy-to-use cards provide a leadership model (M.A.N.A.G.E.) and questions to address common team issues. These cards are great for a quick training reminder or conversation starter.

Introduction (from Legal Briefs™ Harassment & Discrimination)

This video provides a great introduction to the topic of avoiding harassment and discrimination lawsuits. It sets the stage for several situations and questions/answers to key legal landlines in the workplace.

Legal Briefs™ Discipline & Termination - Program Introduction

Let's face it, terminating employees is really tough. The video introduces five common issues managers struggle with when dealing with discipline and termination.

Legal Briefs™ The ADA - Program Introduction

As a manager or supervisor, there are key legal concepts we need to be aware of in our workplace. This video starts with the definition and key concepts of the American Disabilities Act.

Legal Briefs™ Workplace Privacy - Program Introduction

How an organization establishes, documents, communicates and enforces employment policies can impact workplace privacy.

Legal Briefs™ Workplace Violence: Program Introduction

Preventing workplace violence begins with manager awareness.

Program Introduction (from FOSA™ Documenting Discipline)

Handling performance problems and disciplining employees are major parts of every manager's or supervisor’s job. And when you think about it, disciplining employees is one of the most difficult parts of a manager’s job. This video provides a quick introduction to the FOSA™ process.

Discipline & Termination: Three Actions for Keeping It Legal

A quick review of actions and tips that managers can take to keep discipline and termination actions legal.

Four Actions for Staying Out of Court (from Legal Briefs™ Harassment & Discrimination)

Working through legal landmines can be tough. Four key actions for staying out of a harassment & discrimination lawsuit are covered in this video.

Legal Briefs™ Recruiting and Hiring: Actions for Staying Out of Court

Reviews the actions for legal hiring practices.

Legal Briefs™ Workplace Privacy: Three Actions: Managing to Get It Right

Reviews the appropriate actions to handle workplace privacy.

Legal Briefs™ Workplace Violence: Three Action Steps to Keep the Workplace Safe and Stay Out of Court

Review of actions managers can take to prevent workplace violence and reduce liability.

Review/Summary (from FOSA™ Documenting Discipline)

This video provides a quick synopsis of effectively using the FOSA™ process to tackle tough workplace issues. From facts, objectives, solutions and actions, the entire process is reviewed - with examples.

The Three-Dimensional Interview - Program Summary

Review of how to prepare,conduct and evaluate an effective three-dimensional interview.

What You Need to Know - Five Actions for Staying Out of Court

Reviews the responsibilities and actions managers need to know in regards to The American Disabilities Act

Case Study: AWOL Paul (a manager)

When privacy and productivity clash.