Search Video Library for: Personal Performance, Communication
Article: Goals and New Year’s Resolutions
What are your hopes and dreams for the New Year? Maybe you’re like a friend of mine whose resolution is that she won’t have any resolutions. I recommend this for those of you who think last year was akin to spending eternity atop a treadmill set on warp speed. Maybe you need a break from resolutions.
Motivating Factors Handout
What Motivates You to do Your Best Work? This handout allows users to quickly rank the things that motivate them.
We Can Work It Out!
Article Summary: Conflict in the animal kingdom is usually handled in one of two ways. If some other animal invades his territory, the tiger or the grizzly bear will solve the problem with an attack. The interloping animal might even get eaten in the process. Your average bunny, on the other hand, will opt to run away.
SMART-START™ Attitude: It's All in How You Look at It
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.
SMART-START™ Change: Responding Better Together
Looking for a smart way to launch a meeting? Start to build a culture? Using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about organizational change in the workplace while maintaining a productive and respectful culture.
SMART-START™ Conflict: Resolving Conflict
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about conflict resolution.
SMART-START™ Customer Service: Think Like a Customer
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about customer service.
SMART-START™ Problem Solving: What's Your Problem?
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about solving problems with one another.
SMART-START™ Sales Truths
A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.
SMART-START™ Taking Care of Your Own Future
A powerful short video with imagery and music to provoke a discussion about what it takes to get your career rolling. Stimulate discussion about what it really takes to succeed in a career.
No Problem! Serving Others with Respect™
SOLLAH EXCLUSIVE!
These days, when most people pick up the phone or walk into an office or a store, they pretty much expect the service they're going to get is indifferent at best, and most of the time is going to be plain awful. It doesn't have to be that way! The truth is... we all make the difference in how a customer feels about our organization; not a policy, not a manager... It's us. Period. If you can help move a customer issue or complaint to a “no problem", then you're going to feel great about doing what you do. And, your customers are going to go away feeling like you treated them right.
Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™
Handle workplace conflict effectively with this new program! Conflict Clock™ presents four proven strategies that will help participants break old and negative response habits. Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better. Our bodies naturally gravitate toward a Fight, a Flight, or a Freeze response when we feel threatened or upset. This program is designed to help all employees identify and change our responses - better dealing with the conflict at hand.
I’m Calling My Therapist! (from The Future of Work™)
Wellbeing is important to the overall quality of life and research has shown that it’s a higher priority than ever before as Millennials and Generation Z become the majority of the workforce. Some work habits, while commonly accepted, are not sustainable and often lead to burnout and other serious health consequences. Employee wellbeing contributes to organizational wellbeing and operational effectiveness. It has become a priority for many employers.
That Was the Most Bizarre Meeting! (from The Future of Work™)
Ageism has to do with people being discounted because of their age… being seen as too young or too old. Treating people differently in employment based on things like age can be unlawful. Bias based on age is a reality. Examples of age-related bias are coded comments such as someone is “set in their ways,” or “you can’t teach an old dog new tricks.” Being passed over for opportunity - assumptions such as older workers don’t understand technology and that younger workers are immature - are all examples of bias at work.
Maximized Leadership™ Understanding Empathy
SOLLAH EXCLUSIVE!
Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another person's position. It’s a powerful tool to build and maintain relationships – both inside and outside the workplace!
TrainingBytes® Telecommuting Tips & Tricks
Working from home is great on so many levels. But there are a whole new set of challenges, too. How do you keep from getting distracted when domestic duties call? How do you handle a family member who stops by unannounced in the middle of the day? How do you get anything done if you have kids around? This video provides a few quick tips for successfully navigating the pitfalls of telecommuting.
Johnny the Bagger® A True Story of Customer Service™
Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization. Use Johnny the Bagger to empower and excite all employees about bringing their best service to the front-line of business.
Conflict 101™
Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools.
TrainingBytes® Looking Over My Shoulder
A conflict with a co-worker can be one of the most frustrating things we have to deal with. I used to try to avoid people I didn't get along with, and just hope they got transferred out of the department. But the truth is that costs the department and the organization big time. It's one of those "everybody loses and everybody is miserable" approaches.
Your Path to Success™ (The Complete Series)
Wouldn't it be nice to have a personal playbook of helpful tips and tricks while plugging away at the office, shop, plant, studio, etc.? A resource that would help you tackle tough workplace situations using easy-to-implement, common sense tactics and concepts. This new series of short, thought-provoking modules is a great way to face typical workplace issues - both strategically and respectfully. There is no better time than the present to get working on your path to success.