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Results for Learning Path: Personal Performance Topic: Communication
Once and For All: Resolving Performance Challenges
A straightforward, yet entertaining approach to delivering the message that dealing with employee performance challenges is rarely easy or quick. But not taking effective actions can be damaging and more time-consuming—not to mention the lost product
A Last Chance Option/Termination
You’ve clearly communicated expectations, delivered at least a couple of verbal warnings, and even a written warning. If the employee has not yet improved, the next action to take is a last chance option. This could be many things; including another written warning or suspension or time off with pay.
A Real Team Player. Not!
When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.
Accentuate the Positive
How encouraging and reinforcing positive behavior will improve performance and build positive relationships.
All for One and One for All
An example of work team conflict: two teams working through differences to make progress toward a common goal.
Analyze Needs (Sales Process)
Reviews how to best analyze the needs of a client during the sales process.
Are You Going to Get That?
How to best handle phone calls while also helping another customer in person.
Ask Fact and Feeling Questions
Asking questions to understand a problem
Being Accountable and Flexible
How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.
Being Positive and Proactive
How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.
Believe It!
Having faith and believing in your dream is a major part of achieving it! It can be difficult during the obstacles to maintain that faith and belief in ourselves. Having a mentor or a coach during those tough times can make a tremendous difference in achieving your dream.
Challenging a Learning Point
Handling an objection to a key content point during a training session.
Change Is Not in My Vocabulary
Dealing with a coworker who is resistant to change.
Change Is Not in My Vocabulary (Healthcare)
Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.
Change Is Not in My Vocabulary...
Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.
Clarify Change (Situation Set-up)
Using clarification techniques to feel comfortable with a change in process.
Commit to Change (Dramatic)
Dealing with the changes related to relocation; the importance of making a commitment to change.
Communicate About Change (Resolution)
The importance of effective communication when dealing with change. This video shows the resolution of the situation.
Communicate About Change (Situation Set-Up)
The importance of effective communication when dealing with change.
Communicate and Listen
How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.