Search Video Library (234 Assets Found)
Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.
Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.
Responding to disparaging remarks during a training session
When dealing with a performance challenge from this point forward creating written notes regarding your conversations becomes critical.
If we want to tap into the power of motivation as adults, we have to give ourselves permission to dream again. This video clip explains the power of having a dream - the motivating factor of dreaming for excellence.
Discusses how to gain commitment from a client during a sales interaction.
When evaluating performance challenges, don’t assume anything! Do your homework and get the all the facts you can. Have personal knowledge of the performance issue. Don’t rely on allegations, rumors or information provided to you.
Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.
Dealing with an off-topic conversation during a meeting
Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.
Meeting a customer's needs without going against company policy.
Reviews how to best link a client's needs with solutions.
Adapting to a restructure change within the workplace.
When an employee doesn’t do what he or she said she could or would do, move to the first formal step of progressive discipline, a verbal warning. The verbal warning is a discussion where you let the employee know what specific behavior is unacceptable and that it has to stop.
When an employee has responded well to your corrective discussion, it doesn’t end there. Take time to hold regular performance discussions with all employees all the time. Conversations like these will save you time, improve productivity and increase employee morale.
How to best prepare to communicate effectively. Follow a process for getting ready to communicate with others.
Managing pervasive disruptions
Of all the things we do, dealing with and resolving our employee performance challenges are among our most difficult responsibilities.
Helping a sales staff member recognize sales opportunities.
An example of how sales team members can practice skills to recognize sales opportunities.