Search Video Library for: Personal Performance, Communication
Analyze Needs (Sales Process)
Reviews how to best analyze the needs of a client during the sales process.
Are You Going to Get That?
How to best handle phone calls while also helping another customer in person.
Ask Fact and Feeling Questions
Asking questions to understand a problem
Being Accountable and Flexible
How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.
Being Positive and Proactive
How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.
Challenging a Learning Point
Handling an objection to a key content point during a training session.
Clarify Change (Situation Set-up)
Using clarification techniques to feel comfortable with a change in process.
Commit to Change (Dramatic)
Dealing with the changes related to relocation; the importance of making a commitment to change.
Communicate About Change (Resolution)
The importance of effective communication when dealing with change. This video shows the resolution of the situation.
Communicate About Change (Situation Set-Up)
The importance of effective communication when dealing with change.
Communicate and Listen
How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.
Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.
Dealing With a Difference of Opinion
Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.
Dealing with Sensitive Comments
Responding to disparaging remarks during a training session
Establish Commitment (Sales Process)
Discusses how to gain commitment from a client during a sales interaction.
Handling an Off-Topic Conversation
Dealing with an off-topic conversation during a meeting
It's a Policy Thing
Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.
Let Me Make Myself Perfectly Clear
Meeting a customer's needs without going against company policy.
Link to Solutions (Sales Process)
Reviews how to best link a client's needs with solutions.
Adapting to a restructure change within the workplace.