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Results for Learning Path: Personal Performance Topic: Communication
Life is a Series of Presentation - Introduction
Introduces the concept that life is a series of presentations.
Once and For All: Program Introduction
The longer we allow employee performance issues to continue, the more we put productivity and the effectiveness of our department, team or organization at risk.
Ready. Set. CHANGE! - Opening
An introduction on adapting to a restructure change within the workplace.
WorkSmarts - Program Introduction
Introduction of four strategies for being work smart.
Clarify. Communicate. Commit.
Summary of process involved in productively responding to change.
Conflict 101™ - The Bottom Line
There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.
I Can A.C.E. That Problem
Review and reinforce the A.C.E. It!™ problem-solving model.
Johnny the Bagger® - Final Thought
How to provide service from the heart
Life IS a Series of Presentations (P.O.I.N.T. Model Review)
Summarizes how to effectively inform, inspire and influence others by using the P.O.I.N.T. Communication Model.
Once and For All: Program Summary
Once you’ve reached the last chance option with an employee, expectations and consequences have been clearly communicated. Now it’s time to draw a conclusion. Does the employee have the right skills and/or motivation?
WorkSmarts - Program Summary
A good review of the strategies for working smart.
Anti-Social
This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.
Awkward Moments
This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).
Helping Hands
When there is disagreement on how work gets done
Improving Patient Care
Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.
Recruiting a New Member
Asking an existing employee to take on a mentoring role for a new employee.
Scent-sitive Subjects
When a coworker's body odor and perfume have a negative impact on others
Shared Resources
When a colleague monopolizes shared resources
Sharing the Load
This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.
Suspicion
Withholding important information