Search Video Library (234 Assets Found)
Introduces the concept that life is a series of presentations.
The longer we allow employee performance issues to continue, the more we put productivity and the effectiveness of our department, team or organization at risk.
An introduction on adapting to a restructure change within the workplace.
Introduction of four strategies for being work smart.
Summary of process involved in productively responding to change.
There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.
Review and reinforce the A.C.E. It!™ problem-solving model.
How to provide service from the heart
Summarizes how to effectively inform, inspire and influence others by using the P.O.I.N.T. Communication Model.
Once you’ve reached the last chance option with an employee, expectations and consequences have been clearly communicated. Now it’s time to draw a conclusion. Does the employee have the right skills and/or motivation?
A good review of the strategies for working smart.
This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.
This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).
When there is disagreement on how work gets done
Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.
Asking an existing employee to take on a mentoring role for a new employee.
When a coworker's body odor and perfume have a negative impact on others
When a colleague monopolizes shared resources
This case study helps with understanding the FMLA and the impact on your team. Scenario: You are a manager of a large department. One of your employees has filed for Family Medical Leave due to a sudden illness. You need to find a way to keep your team together and keep up with the work flow.
Withholding important information