Search Video Library for: Personal Performance, Communication
Accurate Communication - A Quick Conversation
In New York, taxi means a “black and yellow,” in India a “rickshaw,” in Thailand a “tuk tuk,” and in Haiti a “tap tap.” Travelers in foreign countries can be very surprised by another culture’s definition of taxi. Therefore, even with the most common of words, understanding the context in which that word is used is critical to understanding the significance behind what is being said, whether communicating across the world or across the hall.
Activities Leadership, Personal Performance Communication, Collaboration, Discussion Trigger, Teamwork
Pay Attention To Nonverbal Communication - A Quick Conversation
While your colleagues in the workplace communicate both verbally and non-verbally, understanding how to interpret their nonverbal communication can be a great advantage. Keep in mind that the meaning behind body language and facial expressions may vary from culture to culture, so it is always good to check for understanding.
Activities Leadership, Personal Performance Communication, Collaboration, Discussion Trigger, Teamwork
Achieving Communication Excellence
Accelerate the personal effectiveness and interpersonal abilities of your employees with a program focused on communication skills. In three, straight-to-the-point modules, employees will experience focused learning on how to effectively listen, communicate and give and receive feedback.
Off-The-Shelf Video Program (ILT) Personal Performance Communication, Interpersonal Skills, Professionalism
Brainstorming
Managing the brainstorming process during a meeting.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism
Cell Phones, Tablets, Etc.
Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.
Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism
Clarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Professionalism
Communication - Outline Intent
How to best prepare to communicate effectively with others.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism
Involve Your Audience
How to inspire and influence others to communicate effectively by involving them.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Listen Up! (from Achieving Communication Excellence)
The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Making a Smooth Transition
How to best transition from one topic to the next during a training session
Video Vignettes Personal Performance Communication, Effective Training, Interpersonal Skills, Effective Leadership, Professionalism
Narrow Your Focus
How narrowing the focus of communication can add clarity and immediacy.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Overcoming Communication Issues - Hotel/Hospitality Scene
As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Overcoming Communication Issues - Manufacturing
When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Overcoming Communication Issues - Office/General
Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Overcoming Communication Issues - Retail
Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
So, How Am I Doing? (from Achieving Communication Excellence)
The importance of being proactive and clarifying information when giving and receiving feedback.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism
Speak Up! (from Achieving Communication Excellence)
Gain confidence to communicate in a direct and clear manner.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
Tailor Your Presentation
Learn about the importance of tailoring your presentation and the situations you may find yourself in when it becomes necessary... to effectively get your point across.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
The Unexpected Departure
Tips on handling the unexpected departure of a key meeting attendee.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism
I Feel...
Allows for personal assessment and reflection on the training topic at hand. This activity is designed to be used with any SMART-START® video or other short video program with text, This activity may be used as a cultural commitment or assessment.
Activities Personal Performance Communication, Assessment, Conflict Resolution