Search Video Library for: Personal Performance, Interpersonal Skills
Whatever It Takes
Tension at work? Conflict on the shop floor? Here's an example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles.
When there is disagreement on how work gets done
When a coworker's body odor and perfume have a negative impact on others
Mentoring For Success (How-To Book)
In order for businesses to survive and remain competitive, they must respond to this changing environment. As Tom Peters observes in Thriving on Chaos, “Excellent firms don’t believe in excellence—only in constant improvement and constant change.” As part of their response to change, successful organizations seek ways to support and foster employee growth and development. Managers are developing skills to facilitate this process. They are acting as mentors to their employees. Coworkers and other employees with company experience and skills are also offering their services as mentors to less-experienced employees.
More Than a Gut Feeling™ IV
World-Wide Best-Seller! Interviewers are more apt to select the best person for the job when they use this Behavior-Based Interviewing (BBI) strategy developed by Paul C. Green, PhD. Now in its 4th edition, More Than a Gut Feeling provides practical, easy to use instruction that helps organizations significantly enhance recruiting and hiring efforts, improve employee retention and equip managers (and others) with proven behavioral interviewing skills.
Transition to Boss Is...™
Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.
Everybody Wins: How to Turn Conflict into Collaboration™
Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements.
A.C.E. It!™ How to Solve Tough Workplace Problems
Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!
The importance of clarifying how a change impacts everyone differently.
Communicate About Change (Dramatic)
How to ask for information to help feel comfortable with a change; dealing with a dress code change.
Make Your P.O.I.N.T. (Step-By-Step Demo)
A specific example of how to best use the P.O.I.N.T. model to effectively inform, inspire and influence others.
A Real Team Player...Not (from Bad Apples™)
Dealing with a dysfunctional team member. It's tough when a coworker doesn't want to be a team player. There are ways to address issues and get things back on track.
A.C.E. in Action - Putting Parts of A.C.E. Model Together/Show Steps
Understanding all three steps of an easy-to-use problem-solving model - A.C.. E. in Action.
Accentuate the Positive
How encouraging and reinforcing positive behavior will improve performance and build positive relationships.
All for One and One for All
Conflict at work? Really? Here's an example of work team conflict: two teams working through differences to make progress toward a common goal.
Ask Fact and Feeling Questions
Asking questions to understand a problem
Being Positive and Proactive
How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.
Managing the brainstorming process during a meeting.
Cell Phones, Tablets, Etc.
Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.
Change Is Not in My Vocabulary (from Bad Apples™)
Dealing with a coworker who is resistant to change.
Clarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.
Clarify Goals and Identify Concerns
The importance of knowing what you want to achieve in order to solve problems.
Coaching Moment 1 (Sales Coaching)
Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.
Commit to Change (Dramatic)
Dealing with the changes related to relocation; the importance of making a commitment to change.
Commit to Change (Situation Set-up)
This situation discusses the importance of gaining commitment for a change.
Communication - Outline Intent
How to best prepare to communicate effectively with others.
Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.
Evaluate Options and Select a Workable Solution
How to best evaluate solution-based options.
Handling an Off-Topic Conversation
Dealing with an off-topic conversation during a meeting
Involve Your Audience
How to inspire and influence others to communicate effectively by involving them.
It Takes a Team!
Working with others to achieve results; making meetings effective
It's a Policy Thing
Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.
Making a Smooth Transition
How to best transition from one topic to the next during a training session
Adapting to a restructure change within the workplace.
Narrow Your Focus
How narrowing the focus of communication can add clarity and immediacy.
Overcoming Communication Issues - Manufacturing
When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.
Overcoming Communication Issues - Office/General
Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.
Overcoming Communication Issues - Retail
Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.
Tailor Your Presentation
Learn about the importance of tailoring your presentation and the situations you may find yourself in when it becomes necessary... to effectively get your point across.
The "Whatever" Coworker (from Bad Apples™)
Dealing with an under-performing employee who appears to not care.
The Boss Who Knows it All, And Then Some (from Bad Apples™)
Dealing with a boss that discounts ideas and doesn't listen to reason.
The Customer Who Got Up on the Wrong Side of the Bed (from Bad Apples™)
Dealing with a difficult customer - it takes work, but the benefits are easy to see.
The Unexpected Departure
Tips on handling the unexpected departure of a key meeting attendee.
This Needs to Go Out Today
Offering internal customers solutions when their needs have not been met.
What Does a Mentor Do?
When an employee is new to the company, or even new to their role, there’s no substitute for the conversations and support that a mentor provides. Let’s face it, every job has a certain number of rules, processes, must dos and unwritten “ways of things” that, without you, your mentee would have to learn through experience.
What is Mentoring?
When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing.
Where Are the Drop Cloths?
Handling interruptions effectively; putting your focus on the customer even when you're busy.
Who Benefits from Mentoring?
The advice and tips a mentor gives has a direct impact. Mentees benefit from the mentors experience. With a mentor on their side, they can learn the things that can help them get the new chapter in their career started on the right foot.
A human being can change their life… by changing their attitude. It’s up to you. It’s your choice. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about attitude and the effects it has on relationships and companies.
Attitude Issues - Interactive Crossword Puzzle
New Micro-Learning Game Pack! Reinforce the definitions and action of addressing workplace attitudes. This interactive eLearning module is a fun way to introduce key concepts for addressing attitudinal conflict.
Team Spark: Assess Your Communication Style
When communicating with others, particularly people from other countries, it is important to recognize when your communication style has become outdated and when it is time to upgrade to a new technique.
Team Spark: Check Assumptions Before Judging
When judging the “dance” of another person, especially across differences such as culture, be careful about making judgments based upon what you think is important. Focusing on their “feet” while communicating may mean you are missing the most important part of their dance.
Team Spark: Proverb - Be Patient
Spark team communication around being patient and giving a project time to move forward - allowing for greater creativity or innovation.
Team Spark: Proverb - Deal with Little Issues
Spark team communication about the protocols that can help us catch small problems early on (before they grow into BIG issues).
Team Spark: Proverb - Don't Insult Someone Who Can Take Care of You
Spark team communication about how to better understand each other so that we don’t offend each other.
Understanding Difficult People
This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.
Everybody Wins - Opening Montage/Three-Step Process/Team Example
"I just love conflict!" Said no one ever! Learn to turn conflict into collaboration by following a three-step process featured in the opening segment of the program.
Ready. Set. CHANGE! - Opening
An introduction on adapting to a restructure change within the workplace.
Clarify. Communicate. Commit.
Summary of process involved in productively responding to change.
I Can A.C.E. That Problem
Review and reinforce the A.C.E. It!™ problem-solving model.
This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.
This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).
Case Study: Suspicion (employee)
Withholding important information
Case Study: The Rivals (manager)
Handling conflict between two employees
When a colleague monopolizes shared resources
How to handle the possibility of union organization
Navigating Change Self-Assessment
A simple self-assessment to trigger discussion around key change concepts.
SMART-START™ Conflict: Resolving Conflict
A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about conflict resolution.
SMART-START™ Problem Solving: What's Your Problem?
A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about solving problems with one another.
Ask for Contrary Evidence (from More Than a Gut Feeling™ IV)
One of the steps in the behavior-based interview process, asking for contrary evidence is essential in getting your interview questions answered... effectively. This video provides some tips on the importance of asking the right questions to get the most accurate information from interviewees.
Ask Open-Ended Questions (from More Than a Gut Feeling™ IV)
One of the steps in the behavior-based interview process, asking open-ended questions is essential in getting your interview questions answered... effectively. This video provides some tips on the importance of asking the right questions - in the right way - to get the most accurate information from interviewees.
Ask Probing Questions (from More Than a Gut Feeling™ IV)
One of the steps in the behavior-based interview process, asking probing questions is essential in getting your interview questions answered... effectively. This video provides some tips on the importance of asking the right questions to get the most accurate information from interviewees.
Control the Interview (from More Than a Gut Feeling™ IV)
One of the steps in the behavior-based interview process, controlling the interview is essential in getting your interview questions answered... effectively. This video provides some tips on the importance of controlling the interview.
Implementing Behavior-Based Interviewing (from More Than a Gut Feeling™ IV)
Behavior-based interviewing is a powerful tool for interviewing and hiring the best people for the job. This video gives a quick overview of how to implement/use the behavior-based process within an organization.
Intro / Turnover is Costly (from More Than a Gut Feeling™ IV)
We all know that turnover is costly. And that is what generally happens when we hire the wrong people. This video sets up the behavior-based approach - hitting on the true costs of turnover.
Preparing for the Interview (from More Than a Gut Feeling™ IV)
When it comes to effective interviewing... preparation is essential. This video walks you through the preparation needed for conducting a behavior-based interview.
Reviewing the Process (from More Than a Gut Feeling™ IV)
After learning about the importance of behavior-based interviewing, this video reviews the essential components of the process for effective interviewing and hiring.
The Interview Sequence (from More Than a Gut Feeling™ IV)
There is a process when it comes to behavior-based interviewing. This video gives you look into the powerful interview process based on the world's best-selling interviewing program.
Understanding Behavior-Based Interviewing (from More Than a Gut Feeling™ IV)
The key to effective interviewing is having a plan.. a plan that's grounded in behavior-based interviewing principles. This video gives you an introduction to the behavior-based interviewing concept.
Maximized Leadership™ Understanding Empathy
Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another person's position. It’s a powerful tool to build and maintain relationships – both inside and outside the workplace!
More Than a Gut Feeling™ Interviewing Essentials (Sample Interview)
Designed to be used in conjunction with More Than a Gut Feeling™ Interviewing Essentials or as a stand-alone training tool and refresher. It features a correct interviewing scene highlighting the essentials of a proper behavior-based interview.
Courage 2 Coach™
Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.
TrainingBytes® Telecommuting Tips & Tricks
Working from home is great on so many levels. But there are a whole new set of challenges, too. How do you keep from getting distracted when domestic duties call? How do you handle a family member who stops by unannounced in the middle of the day? How do you get anything done if you have kids around? This video provides a few quick tips for successfully navigating the pitfalls of telecommuting.
Mentoring 201™ - The Next Steps for Success
A mentor is one of any organization’s greatest resources. Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase. Mentoring 201 takes a closer look at some key elements of the mentor/mentee relationship that includes: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.
TrainingBytes® Telecommuting Tips & Tricks (Employee Interview)
There is a really great upside about working from home. But it can get crazy! You need to have a plan of action and some preparation when working remotely. This short video gives you some tips and tricks from an employee perspective. Learn how, as an employee, you can prepare and successfully (and productively) work from home.
Mentoring 101™ - The Basics
When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing. Some organizations have official mentors while others have an informal approach to mentoring. No matter how it happens, as a mentor, you’re filling a vital role to the on-going success of your organization.
Johnny the Bagger® A True Story of Customer Service™
Remastered in 2019! Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools.
Being Cooperative and Respectful
How building rapport, sharing credit and keeping a manager informed creates cooperative and respectful behavior.
Establishing Development Needs (from Mentoring 201™)
Up until now, you’ve covered overall goals and career path options with your mentee. How did they get there? That’s where an important topic for discussion comes into play … namely, development options. These are the strategies and tactics that your mentee can draw upon to help them grow and develop so that they can make their goals a reality.
Identifying Career Paths (from Mentoring 201™)
Another key part of your conversation with your mentee involves diving more deeply into their future career paths. By this time, you’ve already looked at the big picture of where your mentee would like to be in the years ahead. Now it’s time to come up with some options for them to consider as they take their next steps ahead.
Planning for a Successful Discussion (from Mentoring 201™)
Just like any important conversation you’re planning, you need to do your prep work. Think about your mentee and his or her strengths and weaknesses. That will help you ask the right questions to guide the conversation in the way that’s right for your mentee. In fact, it’s a good idea to prepare these questions in advance.
Setting Short-Term & Long-Term Goals (from Mentoring 201™)
A key part of the conversation you’ll have with your mentee over time is about their short and long-term goals. As part of this, it’s important to ask your mentee to discuss their strengths and weaknesses - both interpersonal and job-related skills.
Taking Care of Your Future Is...™
Stimulate discussion about what it really takes to succeed in a career. This thought-provoking, powerful short video uses impactful imagery, video and music to stimulate a discussion about what it takes to get your career on track and rolling. A common sense approach to understanding the important things to remember in the workplace.
Discussion Card: Resolving Conflict
When it comes to resolving conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.
Discussion Card: Starting Conversations
When it comes to having a tough conversation, just starting is often the most difficult part. These easy-to-use cards provide a simple model (S.P.E.A.K.) along with thought-provoking questions to create a respectful flow of communication. These cards are great for a quick training reminder, reinforcement or as a conversation generator for all employees and managers.
Discussion Card: Working on Diverse Teams
These easy-to-use, straight-to-the-point cards provide a simple model (R.E.S.P.E.C.T.) and questions to address common team issues and areas for improvement. These cards are great for a quick training reminder or conversation starter.
Program Introduction (from Mentoring 201™)
A mentor is one of any organization’s greatest resources. They fulfill that crucial role of helping newer associates & team members learn about their new role – and their new organization. But this vital mentor-mentee relationship goes well beyond the initial first few days on the new job. In fact, it’s a relationship that can last throughout the respective careers of both participants.
How Do You Measure Success? (from Mentoring 201™)
So, you’ve had a lot of conversation with your mentee. You’ve listened. You’ve heard their goals. You’ve shared your feedback. But how successful has it all been? This video provides some other questions that can help to uncover the true underlying value of what you’ve achieved together.
ACTIONS Speak!™ Behavior-Based Interviewing
From the creators of More Than a Gut Feeling™, this powerful program offers a fresh and vibrant new approach to legal and effective hiring. Based on the time-tested truth, "past actions predict future performance", ACTIONS Speak! combines the elements of memorable storytelling, practical content and realistic acting to weave together a highly effective interview skills training course for a new generation of interviewers.