Search Video Library for: Personal Performance, Interpersonal Skills
Dealing with the changes related to relocation; the importance of making a commitment to change.
This situation discusses the importance of gaining commitment for a change.
The importance of effective communication when dealing with change.
How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.
How to best prepare to communicate effectively with others.
It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.
When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.
It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.
Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.
We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.
One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.
When you've got one of those "problem child" situations, coaching's always the best option. It's best to use the same process. "This is the situation and this is what I expect." This video helps reinforce the way to coach and motivate.
Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.
Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.
Responding to disparaging remarks during a training session
Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.
Dealing with an off-topic conversation during a meeting
How to inspire and influence others to communicate effectively by involving them.
Working with others to achieve results; making meetings effective
The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.