Search Video Library (37 Assets Found)

Results for Learning Path: Personal Performance Topic: Sales & Service

Are You Going to Get That?

Are You Going to Get That?

How to best handle phone calls while also helping another customer in person.

Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism, Customer Service

Recognize Opportunities

Recognize Opportunities

Helping a sales staff member recognize sales opportunities.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

SMART-START™ Sales Truths

SMART-START™ Sales Truths

A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

Meeting Openers Personal Performance Sales & Service, Communication, Professionalism

Your Path to Success™ Serving Others

Your Path to Success™ Serving Others

These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.

Video Vignettes Personal Performance Sales & Service, Communication, Professionalism, Customer Service, Personal Improvement

Sales Made Simple™ - Complete Series

Sales Made Simple™ - Complete Series

Let's face it, tons of sales training rarely hits real life scenarios that your sales people typically face. Sales Made Simple™ is different! This new video-based package provides twenty commonly asked sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Sales, Selling

Sales Made Simple™ - Advanced Level Sales

Sales Made Simple™ - Advanced Level Sales

Even your best sales people need some help every once in a while. The Sales Made Simple™ (Advanced Level Sales) package provides six common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Sales, Selling

Sales Made Simple™ - Entry Level Sales

Sales Made Simple™ - Entry Level Sales

Looking for a great way to provide sales coaching and training to your entry level sales team (and individuals). The Sales Made Simple™ (Entry Level Sales) package provides seven common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Sales, Selling

Sales Made Simple™ - Intermediate Level Sales

Sales Made Simple™ - Intermediate Level Sales

As your sales representatives gain confidence and grow, there are various obstacles that might need to be addressed - or more intermediate level questions to answer. The Sales Made Simple™ (Intermediate Level Sales) package provides seven common sales questions designed to help further empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Sales, Selling

Analyze Needs (Sales Process)

Analyze Needs (Sales Process)

Reviews how to best analyze the needs of a client during the sales process.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Coaching Moment 1 (Sales Coaching)

Coaching Moment 1 (Sales Coaching)

Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

Video Vignettes Personal Performance Sales & Service, Sales, Interpersonal Skills

Establish Commitment (Sales Process)

Establish Commitment (Sales Process)

Discusses how to gain commitment from a client during a sales interaction.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Let Me Make Myself Perfectly Clear

Let Me Make Myself Perfectly Clear

Meeting a customer's needs without going against company policy.

Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

Link to Solutions (Sales Process)

Link to Solutions (Sales Process)

Reviews how to best link a client's needs with solutions.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Recognize Opportunities (Example 1)

Recognize Opportunities (Example 1)

An example of how sales team members can practice skills to recognize sales opportunities.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Recognize Opportunities (Example 2)

Recognize Opportunities (Example 2)

An example of how sales team members can practice skills to recognize sales opportunities.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Resolving Problems (Example 1)

Resolving Problems (Example 1)

A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

Sales Made Simple™ - Can't Get Past Voice Mail

Sales Made Simple™ - Can't Get Past Voice Mail

A salesperson asks our sales expert (Skip Normand) a common problem (especially for new sales people): "I can’t get past the voicemail system. If you don’t have a name or direct extension number, you’re out of luck. Got any suggestions?"

Video Vignettes Personal Performance Sales & Service, Sales, Coaching & Mentoring, Selling

Accentuate the Positive

Accentuate the Positive

How encouraging and reinforcing positive behavior will improve performance and build positive relationships.

Video Vignettes Personal Performance Effective Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

Ask Fact and Feeling Questions

Ask Fact and Feeling Questions

Asking questions to understand a problem

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service

Evaluate Options and Select a Workable Solution

Evaluate Options and Select a Workable Solution

How to best evaluate solution-based options.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service