Search Video Library for: Personal Performance, Sales & Service
Your Path to Success™ Serving Others
These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.
Video Vignettes Personal Performance Sales & Service, Communication, Customer Service, Personal Improvement, Professionalism
Sales Made Simple™ - Complete Series
Let's face it, tons of sales training rarely hits real life scenarios that your sales people typically face. Sales Made Simple™ is different! This new video-based package provides twenty commonly asked sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.
Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ - Advanced Level Sales
Even your best sales people need some help every once in a while. The Sales Made Simple™ (Advanced Level Sales) package provides six common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.
Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ - Entry Level Sales
Looking for a great way to provide sales coaching and training to your entry level sales team (and individuals). The Sales Made Simple™ (Entry Level Sales) package provides seven common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.
Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ - Intermediate Level Sales
As your sales representatives gain confidence and grow, there are various obstacles that might need to be addressed - or more intermediate level questions to answer. The Sales Made Simple™ (Intermediate Level Sales) package provides seven common sales questions designed to help further empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.
Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Sales, Selling
Analyze Needs (Sales Process)
Reviews how to best analyze the needs of a client during the sales process.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Coaching Moment 1 (Sales Coaching)
Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.
Video Vignettes Personal Performance Sales & Service, Interpersonal Skills, Sales
Establish Commitment (Sales Process)
Discusses how to gain commitment from a client during a sales interaction.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Link to Solutions (Sales Process)
Reviews how to best link a client's needs with solutions.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Recognize Opportunities
Helping a sales staff member recognize sales opportunities.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Recognize Opportunities (Example 1)
An example of how sales team members can practice skills to recognize sales opportunities. Ask, Listen, Clarify and Confirm to uncover these opportunities.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Recognize Opportunities (Example 2)
An example of how sales team members can practice skills to recognize sales opportunities.
Video Vignettes Personal Performance Sales & Service, Communication, Sales
Resolving Problems (Example 1)
A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.
Video Vignettes Personal Performance Sales & Service, Communication, Problem Resolution, Sales
Sales Made Simple™ - Can't Get Past Voice Mail
A salesperson asks our sales expert (Skip Normand) a common problem (especially for new sales people): "I can’t get past the voicemail system. If you don’t have a name or direct extension number, you’re out of luck. Got any suggestions?"
Video Vignettes Personal Performance Sales & Service, Coaching & Mentoring, Sales, Selling
Sales Made Simple™ - Potential sale that is dragging on...
A salesperson asks our sales expert a common problem (especially for new sales people): "I’ve got a potential sale that is dragging on and on and I’m about ready to give up. I’m having a hard time getting in to see the decision maker. I get some interest going and then I can’t see her for a few weeks because she’s traveling or she’s just too busy. I’m sending emails. I’m leaving phone messages. What else should I be doing?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ - Sales tactics I'm not comfortable with...
A salesperson asks our sales expert a common problem (especially for new sales people): "My manager is constantly asking me to use sales tactics I’m not comfortable with. How do I handle this?"
Video Vignettes Personal Performance Sales & Service, Coaching & Mentoring, Sales, Selling
Sales Made Simple™ Am I calling the right person?
A salesperson asks our sales expert a common problem (especially for new sales people): "How do I find out if I’m calling on the right person without ruffling anyone’s feathers?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ Cutting our price isn't an option...
A salesperson asks our sales expert a common problem (especially for new sales people): "A low-cost competitor has really gotten my customer’s attention. To keep my customer’s business, they want us to cut our price without changing our service level. There’s no way this competitor can do it at that price. Cutting our price isn’t an option and I don’t want to lose this customer. Any ideas?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ Have I developed the right message?
A salesperson asks our sales expert a common problem (especially for new sales people): "How do I know I’ve developed the right message and how do I tweak it for different people who are involved in making the decision? Can you help?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling
Sales Made Simple™ How to get my close ratio up?
A salesperson asks our sales expert a common problem (especially for new sales people): "My main competitor sells the same product from the same manufacturer I sell. They differentiate on price, but I try to differentiate in service -- which is typically better. But, my close ratio is not good. What can I do to get my close ratio up?"
Video Vignettes Personal Performance Sales & Service, Sales, Selling