Search Video Library for: Personal Performance, Professionalism
Speak Up! (from Achieving Communication Excellence)
Gain confidence to communicate in a direct and clear manner.
The Question That Stumps You
Handling questions and generating discussion
The Unexpected Departure
Tips on handling the unexpected departure of a key meeting attendee.
This Needs to Go Out Today
Offering internal customers solutions when their needs have not been met.
What Does a Mentor Do?
When an employee is new to the company, or even new to their role, there’s no substitute for the conversations and support that a mentor provides. Let’s face it, every job has a certain number of rules, processes, must dos and unwritten “ways of things” that, without you, your mentee would have to learn through experience.
What is Mentoring?
When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing.
Whatever It Takes
Tension at work? Conflict on the shop floor? Here's an example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles.
Where Are the Drop Cloths?
Handling interruptions effectively; putting your focus on the customer even when you're busy.
Who Benefits from Mentoring?
The advice and tips a mentor gives has a direct impact. Mentees benefit from the mentors experience. With a mentor on their side, they can learn the things that can help them get the new chapter in their career started on the right foot.
Why Did I Push All Those Buttons?
Dealing with a customer frustrated by an automated phone system.
You Promised It Would Be Here Today
Dealing with a customer whose expectations for timely delivery have not been met.
You're the Third Person I've Talked To
Dealing with a customer who is angry because of being transferred too many times.
Credibility is being aware of how we impact others. Building trusting relationships. Meeting deadlines...being responsive...having integrity. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of credibility in the workplace.
Team Spark: Proverb - Everyone Makes Mistakes
Spark team communication around how to handle mistakes when they are made.
Team Spark: Proverb - People Will Listen More If You Are Kind When Delivering the Message
Spark team communication on how kindness can help us achieve our desired end result on both projects and personal pursuits.
Understanding Difficult People
This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.
Conflict 101™ - Conflict Strategy Overview
Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home.
Life is a Series of Presentation - Introduction
Introduces the concept that life is a series of presentations.
Program Introduction (T.I.M.E. Model)
People all seem to have one thing in common...They all have to deal with conflict...whether at work or at home. It’s a part of life. There is a simple, yet very effective way to deal with conflict. Use T.I.M.E. to your advantage.
Ready. Set. CHANGE! - Opening
An introduction on adapting to a restructure change within the workplace.