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Johnny the Bagger® A True Story of Customer Service™

Customer Service Is...™

Glad I Could Help: Real Customer Service Situations for Discussion

It's a Policy Thing

This Needs to Go Out Today

Where Are the Drop Cloths?

Service from the Heart

SMART-START™ Customer Service: Think Like a Customer

Johnny the Bagger® - Short Version

Are You Going to Get That?

Why Did I Push All Those Buttons?

You Promised It Would Be Here Today

You're the Third Person I've Talked To

Glad I Could Help - Opening Montage/Service Attitude Introduced

Glad I Could Help - Program Conclusion/Summary/Review

Johnny the Bagger® - Final Thought

Your Path to Success™ Serving Others

Kindness Is...™

The Customer Who Got Up on the Wrong Side of the Bed (from Bad Apples™)
