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Johnny the Bagger® A True Story of Customer Service™
Customer Service Is...™
Glad I Could Help: Real Customer Service Situations for Discussion
It's a Policy Thing
This Needs to Go Out Today
Where Are the Drop Cloths?
Service from the Heart
SMART-START™ Customer Service: Think Like a Customer
Johnny the Bagger® - Short Version
Are You Going to Get That?
Why Did I Push All Those Buttons?
You Promised It Would Be Here Today
You're the Third Person I've Talked To
Glad I Could Help - Opening Montage/Service Attitude Introduced
Glad I Could Help - Program Conclusion/Summary/Review
Johnny the Bagger® - Final Thought
Your Path to Success™ Serving Others
Kindness Is...™
The Customer Who Got Up on the Wrong Side of the Bed (from Bad Apples™)
