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Video Program (ILT) ID:140
Johnny the Bagger® A True Story of Customer Service™
Topic: Customer Service
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Video Vignettes ID:2990
Let Me Make Myself Perfectly Clear! (from No Problem!)
Topic: Customer Service

Video Vignettes ID:2994
You’re The Third Person I’ve Talked To! (from No Problem!)
Topic: Customer Service

Video Vignettes ID:2993
You Promised It Would Be Here Today! (from No Problem!)
Topic: Customer Service

Discussion Generators ID:1995
Kindness Is... (The Impact of Kindness & Caring)
Topic: Workplace Civility

SME Bytes™ ID:1134
SME Bytes™ - Tips on Personalized Customer Service Training
Topic: Customer Service

Video Vignettes ID:43
The Customer Who Got Up on the Wrong Side of the Bed (from Bad Apples™)
Topic: Effective Communication