Search Video Library for: 'performance'
I'm Not Signing That
When an employee refuses to sign a performance evaluation, you might be tempted to just say - okay, fine. I'll just make a note that you refused to sign, and you do what you need to do. But the truth is, when an employee won't sign it generally means there's a lot more going on that really needs to be out on the table so you can deal with it. And the best way to make that happen is to take the time to T.A.L.K.™ about it.
Video Vignettes Leadership Successfully Leading Others, Assessing Performance, Communication, Conflict Resolution, Effective Leadership
It's Not My Fault
When an employee refuses to take responsibility for their performance problems, there are a couple of things you need to make sure you do. A quarterly or annual review shouldn't be the first time the employee is hearing about the problem or problems. The best way to correct a problem is to deal with it immediately, and document your actions. Then, make sure you keep your focus on the employee's behavior and don't get sucked into an emotional discussion about attitudes.
Video Vignettes Leadership Successfully Leading Others, Conflict Resolution, Effective Leadership
Managing Essentials™ Employee Will Not Work Extra Hours
You have an employee who won’t stay after hours or come in early when it’s needed. The job position requires some flexibility of this kind. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Assessing Performance, Successfully Leading Others, Problem Resolution
Managing Essentials™ Lacks Necessary Job Skills
You’ve discovered an employee is not performing up to expectations due to lack of job skill. The employee insists that their work around is better. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Assessing Performance, Problem Resolution
Managing Essentials™ Needs Motivation
You have an employee who seems disinterested, apathetic, or just isn’t putting forth the effort. What do you do? This type of behavior could impact the entire team. This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Assessing Performance, Coaching & Mentoring, Successfully Leading Others, Problem Resolution
Managing Essentials™ Perform Beyond Skill Level
You have an employee who may have been promoted beyond their capability, or perhaps the job outgrew this employee. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Assessing Performance, Successfully Leading Others, Problem Resolution
Managing Essentials™ Termination Due To Poor Performance
You have to fire someone for poor performance and you want to make it as painless as possible for the employee and for you. What do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Video Vignettes Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism, Workplace Safety & Awareness
Legal Briefs™ Discipline & Termination: Improving Performance & Reducing Liability
Completely Updated! Discipline and termination are critical legal issues managers deal with regularly, though not always effectively. This new version of our best-selling program remedies that with plain-speak language and practical examples that show managers protocol and procedures to follow in order to stay out of court. In addition to preventing litigation, this information also helps an organization to maintain a quality workforce.
Off-The-Shelf Video Program (ILT) Ethics & Compliance Compliance, Management, Professionalism
Evaluating Performance & Progressive Discipline (from It's the Law™)
Unless an immediate termination is called for because of severe misconduct or major error, most terminations are the culmination of inappropriate conduct, unsatisfactory performance, or poor attendance that have built up over time. Most organizations follow progressive discipline steps in these situations. And progressive discipline is usually required in union collective bargaining agreements. It’s important to be careful, fair, accurate, and consistent when issuing disciplinary or corrective actions—and when evaluating performance.
Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism
A.C.E. It! - Introduction to the A.C.E. It Steps
Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.
Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
A.C.E. in Action - Putting Parts of A.C.E. Model Together
Understanding all three steps of an easy-to-use problem-solving model - A.C.E. in Action.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Problem Resolution
The Courage to Coach (for Retail)
Effective coaching is the single most important factor in employee development today. The Courage to Coach for Retail turns common sense into common practice with a four-step process that can be applied to any employee performance situation.
Off-The-Shelf Video Program (ILT) Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Effective Leadership
Ask Fact and Feeling Questions
Asking questions to understand a problem
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
Clarify Goals and Identify Concerns
The importance of knowing what you want to achieve in order to solve problems.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Communication & Influencing, Effective Leadership
Common ADA Question About Performance Issues
Answers the question,"How can a manager deal with performance issues when it comes to someone who is covered by the ADA?"
Video Vignettes Ethics & Compliance Management, Compliance, Professionalism
Evaluate Options and Select a Workable Solution
How to best evaluate solution-based options.
Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service
Overcoming Communication Issues - Retail
Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.
Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism
So, How Am I Doing? (from Achieving Communication Excellence)
The importance of being proactive and clarifying information when giving and receiving feedback.
Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Professionalism
Team Spark: Proverb - Don't Look at the Mistake
Spark team communication around root cause analysis and correcting workplace mistakes.
Activities Personal Performance Team Builder, Change, Conflict Resolution, Discussion Trigger, Teamwork
I Can A.C.E. That Problem
A.C.E. stands for "Assess, Create, Execute." First, assess the situation to fully understand the problem. Then, create a plan by brainstorming solutions. Finally, execute the plan. Keep in mind to review and adapt as necessary along the way.
Video Summary Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service