Search Video Library for: Employees / Staff
Being Positive and Proactive
How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.
Clarify Change (Resolution)
Using clarification techniques to feel comfortable with a change in process. A good example for personal evaluation.
Clarify Change (Situation Set-up)
Using clarification techniques to feel comfortable with a change in process.
Clarify Goals and Identify Concerns
The importance of knowing what you want to achieve in order to solve problems.
Commit to Change (Situation Set-up)
This situation discusses the importance of gaining commitment for a change.
Communicate About Change (Resolution)
The importance of effective communication when dealing with change. This video shows the resolution of the situation.
Communicate About Change (Situation Set-Up)
The importance of effective communication when dealing with change.
Communicate and Listen
How asking questions, seeking answers, controlling emotions and taking notes leads to effective communication.
Communication - Outline Intent
How to best prepare to communicate effectively with others.
Did You Read That Story in the Paper?
Reacting to a disturbing performance review with veiled threats
Do I Have to Spell It Out?
When generational communication differences cause misunderstandings about work requirements and work/life balance
Guess What I Heard
The negative impact of passing along gossip and rumors about coworkers
Half Full or Half Empty? (from Increasing Emotional Intelligence)
Choosing to be positive and the importance of employees and managers managing their emotions - effectively sorting out problems when they arise.
Have a Plan, Work the Plan
Planning and organizing for results (increased productivity).
Hey, It's Just a Joke!
Impact of inappropriate humor on perceptions and workplace relationships.
I Didn't Understand One Word
Dealing with language barriers in the workplace
I Don't Understand
An employee has difficulty helping a patient due to a language barrier.
I've Had It With This Place
When uncontrolled emotions and fits of temper turn disruptive and threatening. It’s our job to recognize warning signs and then tell someone in authority...before it’s too late.
If I'm History, So Is He!
Making open threats against a manager.
Involve Your Audience
How to inspire and influence others to communicate effectively by involving them.