Search Video Library for: Interpersonal Skills
Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements.
Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!
Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.
Dealing with a dysfunctional team member. It's tough when a coworker doesn't want to be a team player. There are ways to address issues and get things back on track.
Understanding all three steps of an easy-to-use problem-solving model - A.C.. E. in Action.
Conflict at work? Really? Here's an example of work team conflict: two teams working through differences to make progress toward a common goal.
Asking questions to understand a problem
The importance of knowing what you want to achieve in order to solve problems.
How to best evaluate solution-based options.
Dealing with an under-performing employee who appears to not care.
Dealing with a boss that discounts ideas and doesn't listen to reason.
Dealing with a difficult customer - it takes work, but the benefits are easy to see.
Tension at work? Conflict on the shop floor? Here's an example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles.
New Micro-Learning Game Pack! Reinforce the definitions and action of addressing workplace attitudes. This interactive eLearning module is a fun way to introduce key concepts for addressing attitudinal conflict.
Spark team communication around being patient and giving a project time to move forward - allowing for greater creativity or innovation.
Spark team communication about the protocols that can help us catch small problems early on (before they grow into BIG issues).
Spark team communication about how to better understand each other so that we don’t offend each other.
This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.
"I just love conflict!" Said no one ever! Learn to turn conflict into collaboration by following a three-step process featured in the opening segment of the program.
Working together. Why is that such a hard concept for some people. Here's a summary of how to use the three steps involved in turning conflict into collaboration.