Search Video Library for: Interpersonal Skills
Conflict 101™ - The Fight Response
It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.
Conflict 101™ - The Flight Response
When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.
Conflict 101™ - The Freeze Response
It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.
Eid-Ul-Fitr
The concept of inclusiveness within a diversity context; an example of why it's important to consider non-mainstream religion and the impacts our actions have on maintaining an inclusive workplace.
Insight: The Fastest Way Isn't Always a Straight Line
The perspective that leadership skills do not have to be developed in a linear fashion.
Straight TALK™ - A Spotlight on Resolving Conflict in the Workplace
Conflict in the workplace isn't always unhealthy. There are many things to consider when dealing with both healthy and detrimental workplace conflict. This new Straight TALK™ series focuses on understanding conflict and our options on handling it. Intended for managers and supervisors, this series gets straight to the point by providing easy-to-understand information - directly from Sollah's premiere subject matter experts.
Team Troubles? (The 'Fight' Approach to Conflict)
Some people use an aggressive approach when upset - we call this the 'fight' approach. This vignette helps you anticipate this and help you think about how you can use T.I.M.E. principles when your own emotions are triggered.
That’s My Bonus You’re Messin’ With! (The 'Freeze' Approach to Conflict)
Most of us don't like conflict! Some of us tend to 'freeze' when we are faced with situations that force us deal with tension in the workplace. It's important to remember that each of us is responsible for reacting in ways that will increase the odds for a successful resolution to the conflict.
Be S.A.F.E. (Not Sorry) - Program Opening
Perspective on everyone's responsibility in preventing workplace violence. This video is an opening to the main program. It provides information that empowers employees to recognize and address workplace violence.
Conflict 101™ - Conflict Strategy Overview
Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home.
F.A.I.R. in Action - Program Introduction
Build inclusion and cultural competency in the workplace. An introduction to the F.A.I.R. in action model.
Generations - Program Opening/Generations & M.E.E.T. Model Explained
Definitions and characteristics of the four generations currently in the workforce; explains the M.E.E.T. communication mode
Be S.A.F.E. (Not Sorry) - Program Conclusion
A review of what it takes to be safe in the workplace; the S.A.F.E. model explained.
Program Summary (Recapping the T.I.M.E. Model)
Conflict resolution success! We need to take a moment...to give ourselves some time. Then, identify a positive response. Next, we manage our emotions so we won’t over react or take it personally. And finally, we envision a successful outcome.