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Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.
Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships.
Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit.
How to provide service from the heart
Review of Whale Done! approach; building relationships to get positive results.
How encouraging and reinforcing positive behavior will improve performance and build positive relationships.
Building positive relationships by building trust.
Redirecting focus when mistakes are made is a key strategy to building positive relationships.
Explains how to refocus attention and energy on desirable behavior.
How using positive redirection with a coworker improves relationships and performance.
How using positive redirection with a team member improves relationships and productivity.
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Review of the power of positive relationships.
Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees.
How using specific language to describe a job well done encourages management performance.
Explains the positive impact a Whale Done! approach has on a work team.
Using the Whale Done! approach to encourage an employee to take initiative with a new process.
Ethical use of an expense account
Let's face it, tons of sales training rarely hits real life scenarios that your sales people typically face. Sales Made Simple™ is different! This new video-based package provides twenty commonly asked sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.
Even your best sales people need some help every once in a while. The Sales Made Simple™ (Advanced Level Sales) package provides six common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.