Search Video Library (29 Assets Found)

Results for Topic: Assessing Performance

Real Examples - Performance Challenges

Real Examples - Performance Challenges

Of all the things we do, dealing with and resolving our employee performance challenges are among our most difficult responsibilities.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Effective Leadership, Assessing Performance, Problem Resolution
Succeeding vs. Settling (Employee View Point)

Succeeding vs. Settling (Employee View Point)

Keeping the best employees means you need to help them succeed! That takes effort and desire on your part. Desire to give feedback - both good and critical... and encouragement.

Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Effective Leadership, Retention Aid, Assessing Performance, New Supervisor
Unclear Expectations - Using Progressive Discipline

Unclear Expectations - Using Progressive Discipline

Progressive discipline is really a matter of following a series of planned actions when dealing with employee performance issues or infractions of company policy. The actions intensify in seriousness if the employee continues to fail to meet job expectations and standards.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Effective Leadership, Assessing Performance, Problem Resolution
Using a Corrective Discussion

Using a Corrective Discussion

Typically, it's best to assume that an employee is not purposefully performing less than expected. He/she may simply need clarification of what’s expected, some additional guidance, or to understand the importance of following policy and meeting expectations. Generally, most performance challenges can be resolved during this second action, the corrective discussion.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Effective Leadership, Assessing Performance, Problem Resolution
Using a Corrective Discussion (Aggressive Employee)

Using a Corrective Discussion (Aggressive Employee)

Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Effective Leadership, Assessing Performance, Problem Resolution
Once and For All: Program Introduction

Once and For All: Program Introduction

The longer we allow employee performance issues to continue, the more we put productivity and the effectiveness of our department, team or organization at risk.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Office & General Other Topics: Effective Leadership, Assessing Performance, Problem Resolution
Once and For All: Program Summary

Once and For All: Program Summary

Once you’ve reached the last chance option with an employee, expectations and consequences have been clearly communicated. Now it’s time to draw a conclusion. Does the employee have the right skills and/or motivation?

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Office & General Other Topics: Effective Leadership, Assessing Performance, Problem Resolution
Motivating Factors Handout

Motivating Factors Handout

What Motivates You to do Your Best Work? This handout allows users to quickly rank the things that motivate them.

Topic: Motivation Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Discussion Trigger, Teamwork, Assessing Performance
Discussion Card: ATTITUDE! Producing Positive Results

Discussion Card: ATTITUDE! Producing Positive Results

We've all faced a difficult employee. Tackling tough situations often means taking a step back and thinking through the issue. Remember, conflict can be reduced and misunderstandings addressed or prevented when we take the time to deal with a bad attitude . These easy-to-use cards provide a simple model (A.T.T.I.T.U.D.E.) along with thought-provoking questions to create a respectful flow of communication - helping leaders, managers and supervisors address individual or team attitude issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Topic: Leading Others Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Effective Leadership, Management, Team Builder or Retention Aid, Assessing Performance, New Supervisor, Learning Reinforcement, Emotional Intelligence