WEBVTT 00:00:18.793 --> 00:00:20.922 Morning. Morning. 00:00:21.024 --> 00:00:22.263 How's your daughter? 00:00:22.288 --> 00:00:24.873 Over the bug, I think. She went back to preschool this morning. 00:00:24.875 --> 00:00:26.349 That's good. 00:00:26.709 --> 00:00:28.132 Good morning, Hoshi. Hey... 00:00:28.133 --> 00:00:30.522 Morning. Hey, morning. How's your kid? 00:00:30.547 --> 00:00:32.859 Oh, better, thanks. Good. 00:00:32.876 --> 00:00:35.389 Hey, thanks for loaning the book. You finished it already? 00:00:35.414 --> 00:00:37.926 Yeah. I really liked it. 00:00:38.743 --> 00:00:44.290 It's amazing how, when your life is a little crazy, you really appreciate the things that stay the same. 00:00:44.862 --> 00:00:50.442 Like my ride to work every morning. Always the same group of us in the same section of the car... 00:00:50.497 --> 00:00:54.039 Blake with his paper. Jill making calls and checking emails. 00:00:54.071 --> 00:00:59.757 And Hoshi, always with her nose buried in a book, pretending to be anti-social. 00:01:00.080 --> 00:01:02.125 Do you mind? Yeah. Sure. 00:01:02.901 --> 00:01:04.318 Thanks. 00:01:23.009 --> 00:01:25.304 What a week. At least it's Friday. 00:01:25.329 --> 00:01:27.308 Just that much closer to Monday. 00:01:27.520 --> 00:01:31.871 He's never been much of a morning person, has he? Listen, I'm entitled. Okay? 00:01:31.896 --> 00:01:33.017 Really? 00:01:33.042 --> 00:01:37.958 My life has been... Have you ever seen that movie? 00:01:38.261 --> 00:01:42.261 The one where the guy wakes up and lives the same day over and over again? 00:01:42.721 --> 00:01:48.982 Well, that's not my life. Every morning I walk into work and my life is completely different. 00:01:49.053 --> 00:01:53.812 Different? How? I don't know... Every way. 00:01:54.544 --> 00:01:55.868 Seriously. 00:01:56.384 --> 00:02:02.740 A few weeks ago they announced this whole restructuring plan at work. It caught me completely by surprise. 00:02:04.136 --> 00:02:06.144 Marcus, you got a minute? Yeah. 00:02:06.169 --> 00:02:08.859 Um...catch the door, would you? Okay. 00:02:12.887 --> 00:02:17.644 Listen, I get the sense you're really not comfortable with the reorganization. 00:02:17.669 --> 00:02:21.882 Yeah. I don't know. Maybe. It's just been a week. 00:02:21.907 --> 00:02:27.368 Look, it's a rough market out there. The competitions' really changed. So we have to, as well. 00:02:27.861 --> 00:02:32.206 Putting you on sales calls is one of the things we believe will improve our numbers. 00:02:32.231 --> 00:02:35.168 Yeah, I know. I just don't think it's one of my strengths. 00:02:35.193 --> 00:02:39.666 I understand. But the bottom line is we all have to get stronger and smarter in 00:02:39.691 --> 00:02:43.374 a lot of different areas. That's why we're restructuring. 00:02:43.643 --> 00:02:46.323 I suppose. If you say so. 00:02:46.873 --> 00:02:52.245 We all have to start to learn how to do our jobs differently. And to be honest with you... 00:02:52.270 --> 00:02:56.067 I have to have people on the team committed to making this work. 00:02:57.144 --> 00:03:03.768 And, based on what I've seen from you so far, you've got a decision to make. Alright? 00:03:05.188 --> 00:03:09.300 So, apparently I have some deciding to do. You think? 00:03:09.596 --> 00:03:14.912 I could use your help. I mean, at this point, I'm pretty frustrated and confused. 00:03:14.937 --> 00:03:19.502 I hear you. It's like, "yesterday I was doing a great job and all of a sudden what 00:03:19.527 --> 00:03:21.688 I'm doing isn't right or good enough." 00:03:21.759 --> 00:03:26.999 Or like I start to do something and before I can finish, something changes and I have to do it over. 00:03:27.024 --> 00:03:30.988 Yeah, I feel like sometimes we're trying to build the plane while we're flying it. 00:03:31.013 --> 00:03:33.485 Oh, I LOVE that feeling. 00:03:34.982 --> 00:03:38.006 I get bored easily. I like it when things change. 00:03:38.081 --> 00:03:40.992 So, what are you going to do? I don't know. 00:03:41.124 --> 00:03:45.743 Even before this whole restructuring, things were crazy. All I've been doing is putting out fires, 00:03:45.768 --> 00:03:49.931 it seems like. And now this. It's one more problem to solve. 00:03:50.590 --> 00:03:54.790 Yeah, but what you're talking about is a big change. That's more than problem solving. 00:03:54.815 --> 00:03:55.995 How so? 00:03:56.020 --> 00:03:59.036 Well, what makes change "change," and more than just problem solving, 00:03:59.061 --> 00:04:03.769 is that often times what we're being asked to do hits us at an emotional level. 00:04:03.928 --> 00:04:07.718 Yeah, I've definitely got a few emotions about this. But how does that help me? 00:04:07.743 --> 00:04:13.164 When I started working, change was a big event. Things were different. 00:04:13.424 --> 00:04:17.407 It didn't happen all that often. Well, it was the stone age, after all. 00:04:18.857 --> 00:04:20.881 The hearing aid's working. 00:04:22.531 --> 00:04:27.343 Today, change is constant. It comes fast and it's usually not flexible. 00:04:27.522 --> 00:04:31.838 Yeah, he's right. I mean, change itself has changed. And no matter how you react to it... 00:04:31.863 --> 00:04:36.032 I mean, whether you love it, like Hoshi; or it makes you want to bury your head in the sand... 00:04:36.057 --> 00:04:41.772 we're all in this together. We have to learn how to work together to respond to change productively. 00:04:41.797 --> 00:04:45.165 But I just want to be left alone to do my job. 00:04:45.215 --> 00:04:49.902 Of course you do. You're the poster child for the well-ordered life society. 00:04:50.250 --> 00:04:53.413 But, she's right, you know. Change doesn't happen in a vacuum. 00:04:53.516 --> 00:04:57.179 You know, I think I liked it better when you read more and talked less. 00:04:57.250 --> 00:05:01.772 I'm serious. We all react differently to change - because we're all unique, right? 00:05:01.797 --> 00:05:05.346 We all see the world through our own filters. Well, yeah, but... 00:05:05.371 --> 00:05:12.772 Yeah, and how we react impacts how those around us react. It can set up one big change reaction. 00:05:12.797 --> 00:05:16.659 Like dominos. One person's reaction kind of bumping into the next. 00:05:16.684 --> 00:05:22.195 Yeah, you know, most of us don't really stop and think about it very much, we just react. 00:05:22.763 --> 00:05:28.790 Yeah, we charge forward with blind enthusiasm; or we dig our heels in and refuse to budge; 00:05:28.815 --> 00:05:33.143 or we take a wait-and-see-approach and try to avoid making a choice altogether... 00:05:33.168 --> 00:05:38.165 Which is just making a choice not to make a choice; and can also really get in the way. 00:05:38.977 --> 00:05:40.738 If you all say so. 00:05:40.763 --> 00:05:46.773 No, really. In my experience, it's exactly these kinds of emotional change reactions 00:05:46.798 --> 00:05:49.926 that can set us up for failure, if we're not careful. 00:05:49.951 --> 00:05:56.522 But, I don't want to fail. I want to do a good job. I think most people do. 00:05:56.530 --> 00:06:00.609 All these changes just make it harder to do that. And, I'm sorry, but 00:06:00.634 --> 00:06:05.934 when they announce I now have to go on sales calls and help make presentations to clients - which 00:06:06.196 --> 00:06:10.776 I've never wanted to do and never been trained to do - I'm going to react. 00:06:10.801 --> 00:06:15.062 Well, Marcus, we aren't saying "don't react." What we're saying, if you know how, 00:06:15.087 --> 00:06:20.010 you can react to change in a way that, you know, is positive and productive for everybody. 00:06:20.035 --> 00:06:20.761 Everybody? 00:06:20.786 --> 00:06:26.520 Yeah, you know. Yourself. Your organization. Customers. Everybody. 00:06:26.575 --> 00:06:33.766 Really? How? Well, I do have a strategy I use. And it works for me every time. 00:06:34.861 --> 00:06:38.318 I find that hard to believe, but okay. So what's this "strategy?" 00:06:38.343 --> 00:06:43.130 Well, to start, it has three parts. And it begins by taking a step back and clarifying things. 00:06:43.155 --> 00:06:45.332 Clarify... What? 00:06:45.577 --> 00:06:51.259 Ah, you might want to let the lady sit down. Just a thought. 00:06:51.284 --> 00:06:56.235 Huh? Oh. Sorry. Here. Please. 00:06:56.783 --> 00:07:02.004 So, at that point, here's what I'd learned. Change is pervasive and constant. 00:07:02.148 --> 00:07:05.887 And that's why being able to navigate change is a required skill. 00:07:06.180 --> 00:07:11.057 Everyone reacts differently to change, and we can influence how others around us react. 00:07:11.239 --> 00:07:16.395 And, supposedly, anyone can respond to change in a way that's positive and productive 00:07:16.751 --> 00:07:19.077 for themselves and their organizations. 00:07:19.688 --> 00:07:23.879 I had my doubts about that, but given what I was up against at work, 00:07:23.904 --> 00:07:26.107 I figured it couldn't hurt to find out more. 00:07:26.132 --> 00:07:29.364 Besides, it wasn't like I was going anywhere anytime soon.