WEBVTT 00:00:06.604 --> 00:00:09.667 Hi, Tom. I've got those regional productivity reports you asked for. 00:00:09.692 --> 00:00:11.159 Is now a good time? 00:00:11.459 --> 00:00:15.769 Yeah. So, I know these don't look great, but I’ve got an idea. 00:00:15.794 --> 00:00:17.895 You know that new software program I was telling you about... 00:00:17.920 --> 00:00:18.459 Uh huh... 00:00:18.460 --> 00:00:20.345 Well, it wouldn’t take much to install.... 00:00:20.370 --> 00:00:22.151 No, no, no, no... 00:00:22.176 --> 00:00:24.980 It won't work. It’ll cost too much. 00:00:25.005 --> 00:00:27.219 It'll take way too long to bring everyone up to speed. 00:00:27.220 --> 00:00:31.600 And what are we supposed to do while everyone’s... "training"? 00:00:36.631 --> 00:00:42.009 We've got a choice - put up with the attitude OR use the five steps 00:00:42.010 --> 00:00:45.890 to deal with the person as calmly and fairly as we can. 00:00:46.211 --> 00:00:48.320 My vote? Deal with it. 00:00:49.630 --> 00:00:52.039 Tom, look... I know you're busy. 00:00:52.040 --> 00:00:55.023 But these reports, they reflect on both of us, right? 00:00:55.048 --> 00:00:56.570 Right. So? 00:00:56.595 --> 00:01:00.789 So, I'm trying to be proactive and find a good solution. 00:01:00.790 --> 00:01:03.719 Fine, who's stoppin' ya? 00:01:03.720 --> 00:01:06.199 Just remember proactive doesn’t have to mean 00:01:06.200 --> 00:01:09.659 expensive or time consuming or... whatever. 00:01:09.660 --> 00:01:13.343 I know he's my manager. But he never listens - to anyone. 00:01:13.368 --> 00:01:18.009 It's just... I’m supposed to be able to share my ideas, right? 00:01:18.010 --> 00:01:20.866 So, what is your biggest concern about this idea? 00:01:20.891 --> 00:01:22.639 Is it the expense? 00:01:22.640 --> 00:01:25.467 Yeah, well, that and the fact that 00:01:25.492 --> 00:01:28.961 we’re already supposed to have a system that's the latest and greatest. 00:01:29.227 --> 00:01:31.759 It took way too long to train everyone, 00:01:31.760 --> 00:01:34.892 we had to upgrade the entire network... and obviously... 00:01:35.120 --> 00:01:36.139 It's NOT working! 00:01:36.140 --> 00:01:37.959 I can see why you're concerned. 00:01:37.960 --> 00:01:40.319 But I gotta tell you, when you shut me out 00:01:40.320 --> 00:01:42.209 before I can give you all the details, 00:01:42.234 --> 00:01:45.580 it makes me feel like my ideas aren’t worth anything. 00:01:45.605 --> 00:01:47.939 And eventually, I'm just gonna stop bringing them to you. 00:01:47.964 --> 00:01:48.969 Don't exaggerate. 00:01:48.970 --> 00:01:52.144 I'm not. How would you feel if your ideas 00:01:52.169 --> 00:01:55.149 got vetoed before you even had a chance to explain them? 00:01:55.150 --> 00:01:57.040 Eventually you'd just give up. 00:01:57.719 --> 00:02:02.589 Well... come on, that certainly wasn’t my intention. 00:02:02.590 --> 00:02:06.104 Look, Tom, I need to be able to bring you my ideas 00:02:06.129 --> 00:02:08.089 and feel like I'm being heard. 00:02:08.090 --> 00:02:10.944 What can we do to make that happen? 00:02:11.343 --> 00:02:17.760 Well, I suppose I could let you finish... before I veto you. 00:02:18.840 --> 00:02:23.838 And I could ask more questions... and really listen to the answers. 00:02:23.863 --> 00:02:25.999 I do appreciate that, Tom. 00:02:26.000 --> 00:02:28.459 And, I will try not to spring things on you. 00:02:28.460 --> 00:02:29.589 Okay. 00:02:29.590 --> 00:02:33.718 Did I mention that we get free upgrades with this new software program? 00:02:33.743 --> 00:02:35.047 Now look at this... 00:02:35.344 --> 00:02:37.839 No, I'm glad she said something. 00:02:37.840 --> 00:02:43.179 I seriously, I had no idea I was having that kind of effect on people. 00:02:43.550 --> 00:02:45.581 I wish she'd said something sooner. 00:02:45.830 --> 00:02:50.674 For me, taking that first step - just deciding to get involved - 00:02:50.960 --> 00:02:52.823 is really the hardest part. 00:02:53.058 --> 00:02:55.940 But it almost always turns out to be worth it. 00:02:56.375 --> 00:03:02.009 Okay, so maybe you don't end up being best friends or sharing deep dark secrets. 00:03:02.353 --> 00:03:06.449 That's not the point. The point is, at the very least, 00:03:06.450 --> 00:03:10.909 we can usually figure out a way to work together that's more productive 00:03:10.910 --> 00:03:13.749 and a lot less stressful - for everyone.