WEBVTT 00:00:06.054 --> 00:00:11.279 For me, the hardest attitude to deal with is the "hey, whatever" attitude. 00:00:11.280 --> 00:00:15.769 You know, those people who seem to coast through life pretty much oblivious 00:00:15.770 --> 00:00:19.958 to the basic laws of cause and effect that the rest of us have to live with. 00:00:20.582 --> 00:00:22.708 Max. Max. 00:00:23.932 --> 00:00:24.745 MAX! 00:00:24.770 --> 00:00:26.747 Hey man, just rockin’ out a bit. What d'ya need? 00:00:26.772 --> 00:00:28.713 I need to talk to you about side work schedule. 00:00:28.820 --> 00:00:31.649 Look, that's just how he is, oblivious half the time. 00:00:31.650 --> 00:00:33.999 I mean, he's a good worker... most of the time. 00:00:34.024 --> 00:00:36.502 But his attitude towards the details, just drives me crazy! 00:00:36.798 --> 00:00:39.380 Are you aware that the fryer has not been emptied, 00:00:39.405 --> 00:00:41.699 cleaned and refilled for three days? 00:00:41.700 --> 00:00:44.734 Really? Oh well. 00:00:49.170 --> 00:00:54.103 Somebody who's got a "whatever" attitude can be a royal pain in the backside. 00:00:54.431 --> 00:00:59.088 Especially when that attitude starts to affect other people we interact with. 00:00:59.361 --> 00:01:02.289 But, the good news is, that using the five steps 00:01:02.290 --> 00:01:05.681 can really help re-adjust their sense of reality. 00:01:05.706 --> 00:01:08.309 Max, this is serious. The schedule calls for it to be emptied, 00:01:08.310 --> 00:01:10.996 completely cleaned and refilled every night. 00:01:11.324 --> 00:01:14.265 So, I'll do it tonight. Whatever. No big deal. 00:01:14.290 --> 00:01:17.079 Look, I just needed to get him to understand the consequences, you know what I mean. 00:01:17.080 --> 00:01:21.469 How every "no big deal,” just ripples into a HUGE hairy deal. 00:01:21.470 --> 00:01:23.229 Okay, Max... there’s a reason for the schedule. 00:01:23.254 --> 00:01:25.280 In addition to it being our policy, 00:01:25.305 --> 00:01:27.041 healthcare inspectors really look at this stuff. 00:01:27.338 --> 00:01:29.579 And, the longer we go between oil changes, the more likely 00:01:29.580 --> 00:01:32.139 some of the food is to get burnt... I know you know that. 00:01:32.140 --> 00:01:36.249 Hey, I'm sorry. I just got all this other stuff to do... I kinda spaced it off. 00:01:36.437 --> 00:01:39.688 Well, that's what bothers me. This is not the first time you've forgotten. 00:01:39.689 --> 00:01:42.471 I mean, how do you think that affects our patients and our visitors? 00:01:42.496 --> 00:01:45.560 Well, I hear ya, but I'm doing the best I can. 00:01:45.908 --> 00:01:48.092 Look, if it's a question of workload we can talk about that. 00:01:48.117 --> 00:01:50.520 But, I need to tell you what I expect. Alright? 00:01:50.545 --> 00:01:54.914 I expect you to be aware of and committed to the tasks on the side work schedule. 00:01:54.939 --> 00:01:55.774 It's crucial. 00:01:56.234 --> 00:02:00.543 Now if you're feeling overworked or stretched too thin, 00:02:00.568 --> 00:02:03.224 let me or one of your co-workers know so we can help you out. 00:02:03.249 --> 00:02:06.190 But they've got just as much work as I do. Is that fair? 00:02:06.215 --> 00:02:07.998 Well, believe me, they'll let you know if it's a problem. 00:02:08.023 --> 00:02:10.918 But until then, unfortunately, I have to say that the tunes are off limits. 00:02:10.943 --> 00:02:12.145 Seriously? 00:02:13.811 --> 00:02:15.254 Okay. 00:02:15.660 --> 00:02:18.912 I need to know that your work is getting done - correctly and you know, on time. 00:02:18.937 --> 00:02:20.828 So, what else can we do to make sure that that happens? 00:02:20.853 --> 00:02:24.418 Ummm... I could initial the stuff I do on the schedule. 00:02:24.740 --> 00:02:26.060 Good. What else? 00:02:26.650 --> 00:02:31.036 I guess I can take fewer breaks. It's just hard to stay focused sometimes. 00:02:31.490 --> 00:02:33.287 I think fewer distractions will help. 00:02:33.312 --> 00:02:34.722 The music keeps me pumped, though. 00:02:36.890 --> 00:02:37.939 But I'll try it. 00:02:37.940 --> 00:02:39.979 Alright. Look, I know it can get crazy around here sometimes, 00:02:39.980 --> 00:02:42.579 I appreciate your being willing to make some changes. 00:02:42.580 --> 00:02:44.589 I will do what I can to help out. Deal? 00:02:44.590 --> 00:02:46.365 Yeah, whatever. Alright. 00:02:46.865 --> 00:02:50.436 I was okay with it. He didn't get super mad and stuff. 00:02:50.461 --> 00:02:53.679 He just wanted me to see that the job I do can affect the whole place. 00:02:53.704 --> 00:02:55.970 Kind of cool, when you think about it. 00:02:56.370 --> 00:03:01.400 Getting people to care about things they think are "no big deal" can be a dance. 00:03:01.425 --> 00:03:03.429 But when everybody gets on the same page 00:03:03.430 --> 00:03:07.189 and understands how important their own contribution is 00:03:07.190 --> 00:03:09.195 it can be amazing what happens. 00:03:09.430 --> 00:03:11.763 More work gets done right the first time, 00:03:11.788 --> 00:03:14.399 and everybody feels good about making the effort.