WEBVTT 00:00:06.450 --> 00:00:11.499 For me, the hardest attitude to deal with is the "hey, whatever" attitude. 00:00:11.500 --> 00:00:16.219 You know, those people who seem to coast through life pretty much oblivious 00:00:16.220 --> 00:00:20.430 to the basic laws of cause and effect that the rest of us have to live with. 00:00:23.397 --> 00:00:24.685 Max. 00:00:25.421 --> 00:00:26.555 Max. 00:00:26.580 --> 00:00:28.959 That's the way he is. He’s oblivious half the time. 00:00:28.960 --> 00:00:30.958 I mean, sure, he's a good worker - most of the time. 00:00:30.983 --> 00:00:34.098 But his attitude towards detail drives me nuts! 00:00:34.559 --> 00:00:36.479 Hey, Max! 00:00:36.480 --> 00:00:38.779 Hey man, just rockin’ out a bit. What d'ya need? 00:00:38.804 --> 00:00:41.221 I need to talk to you about the software release schedule. 00:00:41.246 --> 00:00:42.807 Sure thing! Fire away! 00:00:43.360 --> 00:00:45.939 Are you aware that we’ve got four days left 00:00:45.940 --> 00:00:48.969 and there’s still 15 bugs that we haven’t taken care of? 00:00:48.970 --> 00:00:51.126 Really? Oh well. 00:00:56.488 --> 00:01:01.342 Somebody who's got a "whatever" attitude can be a real pain in the backside. 00:01:01.922 --> 00:01:06.756 Especially when that attitude starts to impact others we interact with. 00:01:07.092 --> 00:01:10.699 But, the good news is, using the five steps 00:01:10.700 --> 00:01:14.000 can really help re-adjust their sense of reality. 00:01:14.630 --> 00:01:16.362 Max, this is serious! 00:01:16.387 --> 00:01:18.239 You know this is the biggest software release 00:01:18.240 --> 00:01:20.567 in our company’s history we... we can’t mess this up! 00:01:21.012 --> 00:01:24.025 So, I'll review the log tonight. Whatever. 00:01:24.050 --> 00:01:26.654 Look, I just needed to get him to understand the consequences. 00:01:26.679 --> 00:01:27.777 You know what I mean? 00:01:27.802 --> 00:01:30.324 How every "no big deal,” ripples into a HUGE hairy deal. 00:01:30.658 --> 00:01:33.057 Max... there are reasons for the schedule. 00:01:33.082 --> 00:01:36.084 I mean, not only are our customers counting on this huge update... 00:01:36.109 --> 00:01:39.650 but this is a huge part of our company’s revenue goals for the year. 00:01:40.100 --> 00:01:43.609 Now, if we miss the deadline, or if the code isn’t right, 00:01:43.610 --> 00:01:45.520 this could impact your job, 00:01:45.820 --> 00:01:47.894 or my job... or heck... even the entire company. 00:01:47.919 --> 00:01:50.578 Hey, I'm sorry. I just had so much other stuff to do... 00:01:50.603 --> 00:01:51.882 I planned on getting to it. 00:01:51.907 --> 00:01:53.147 That's what bothers me, man. 00:01:53.172 --> 00:01:55.147 This isn’t the first time you've missed a project deadline. 00:01:55.172 --> 00:01:58.720 Well, I hear ya, but I'm doing the best I can. 00:01:58.954 --> 00:02:02.120 Alright, if it's a question of workload, we can talk about that. 00:02:02.145 --> 00:02:06.649 But first, I need to tell you what I expect. Alright? 00:02:06.650 --> 00:02:10.292 I expect you to be aware of and committed to 00:02:10.317 --> 00:02:13.549 the tasks that we have all agreed on as part of the project schedule. 00:02:13.550 --> 00:02:15.097 It's crucial. 00:02:15.122 --> 00:02:17.359 Now if you're overworked or feeling stretched too thin, 00:02:17.360 --> 00:02:20.100 I need you to come to me or one of your teammates and see if we can help. 00:02:20.125 --> 00:02:22.783 But they've got just as much work as I do. Is that fair? 00:02:22.808 --> 00:02:25.000 Believe me, they'll let you know if it's a problem. 00:02:25.670 --> 00:02:29.019 But in the meantime, I’m have to say that the tunes are off limits. 00:02:29.020 --> 00:02:30.521 Seriously? 00:02:32.160 --> 00:02:33.373 Okay. 00:02:35.060 --> 00:02:37.239 I just need to know that your work is getting done - 00:02:37.240 --> 00:02:39.840 correctly and you know, on time. 00:02:40.138 --> 00:02:42.148 So, what else can we do to make that happen? 00:02:42.335 --> 00:02:46.530 I could initial the stuff I do on the project schedule. 00:02:46.780 --> 00:02:48.019 Good. What else? 00:02:48.020 --> 00:02:50.949 I guess I could take fewer breaks. 00:02:50.950 --> 00:02:53.308 It's just hard to focus sometimes. 00:02:53.333 --> 00:02:54.980 Well, I think fewer distractions will help. 00:02:55.005 --> 00:02:56.710 The music keeps me pumped, though. 00:02:57.670 --> 00:02:59.399 But I'll try it. 00:02:59.400 --> 00:03:03.319 Look, I know it can get crazy here sometimes, but I appreciate your willingness 00:03:03.320 --> 00:03:06.120 to comply with our company’s project standards. 00:03:06.640 --> 00:03:09.779 And I will do whatever I can to help with that. 00:03:09.780 --> 00:03:12.615 Deal? Yeah, whatever. 00:03:13.045 --> 00:03:16.965 Hey, I was okay with it. He didn't get super mad and stuff. 00:03:17.180 --> 00:03:20.410 He just wanted me to see that the job I do can affect the whole project. 00:03:20.790 --> 00:03:22.720 Kind of cool, when you think about it. 00:03:23.310 --> 00:03:28.387 Getting people to care about things they think are "no big deal" can be a dance. 00:03:28.691 --> 00:03:30.958 But when everybody gets on the same page - 00:03:30.983 --> 00:03:34.206 understands how important their own contribution is – 00:03:34.231 --> 00:03:36.316 it can be amazing what happens. 00:03:36.574 --> 00:03:38.978 More work gets done right the first time, 00:03:39.003 --> 00:03:41.474 and everybody feels good about making the effort.