WEBVTT 00:00:08.387 --> 00:00:10.659 How's the book? So so. 00:00:11.174 --> 00:00:15.633 But you're reading it anyway... So I don't have to talk to people before 9 o'clock. 00:00:16.555 --> 00:00:20.124 Mind if I ask you a question? Why not... 00:00:20.450 --> 00:00:22.827 You said you like change. 00:00:23.416 --> 00:00:25.845 Most of the time, yeah. Why? 00:00:26.233 --> 00:00:31.217 Well, I've been talking with Jill and Blake about this strategy Jill uses when she's up against a change. 00:00:31.242 --> 00:00:34.105 Yeah, Jill's a big one for strategies. 00:00:35.144 --> 00:00:41.000 She said there are three parts to it. She told me about clarify. I talked to Blake about communicate. 00:00:41.025 --> 00:00:46.507 So I'm thinking the third phase must have to do with making my decision... you know, 00:00:46.532 --> 00:00:49.428 how committed am I going to be to working through the change? 00:00:49.774 --> 00:00:54.558 I would think you're right. What does that mean, exactly? To make a commitment? 00:00:54.756 --> 00:00:58.308 Okay, pay attention, I'm only going to say this once. 00:00:58.611 --> 00:01:02.575 Commitment is about making a good-faith effort to support a change 00:01:02.600 --> 00:01:05.115 based on the best available information. 00:01:06.226 --> 00:01:11.602 I read a lot. Yeah, I get it. Maybe. 00:01:12.315 --> 00:01:14.049 Here's what I'm talking about. 00:01:14.074 --> 00:01:18.078 So awhile back, our store went through a change in ownership and it shook things up a bit. 00:01:18.103 --> 00:01:21.916 There's no way I'm transferring to another branch. There's just now way. 00:01:21.941 --> 00:01:23.631 You don't know that's going to happen. 00:01:23.656 --> 00:01:27.723 Well, I heard when they did this in Meriville, they moved a bunch of people. 00:01:27.748 --> 00:01:31.369 So this has happened before. Well, that doesn't mean that's going to happen here. 00:01:31.394 --> 00:01:34.835 Besides, it could be good to work in another branch. I don't think I'd mind it. 00:01:34.860 --> 00:01:39.094 Yeah, right. You just made team leader. They're not going to move you anyway. 00:01:39.119 --> 00:01:43.931 If they are going to move anybody, it's going to be somebody else like me or Louis or somebody like that. 00:01:43.956 --> 00:01:45.269 Isn't that right, Louis? 00:01:45.294 --> 00:01:51.068 Well, I hope not. I've worked with some of these people here for a long time. We're like a family... 00:01:51.248 --> 00:01:55.688 But what I'm saying is... This could be a good thing. Let's not jump to conclusions. 00:01:55.713 --> 00:02:01.375 I'm not. I'm being a realist. Even if they don't transfer us, they could cut our hours. 00:02:01.400 --> 00:02:06.721 Or our benefits. Who knows what could happen. We should start looking for new jobs now. 00:02:06.831 --> 00:02:09.922 But of course, it won't make much difference to you because you're set. 00:02:09.947 --> 00:02:13.544 Oh, come on, Kenesha. This isn't all a bed of roses for me either. 00:02:13.643 --> 00:02:16.732 You know, I'm here for a career and this could really mess that up. 00:02:16.741 --> 00:02:21.337 Mess it up how? Well, what if you or Louis or all the good people quit? 00:02:21.369 --> 00:02:24.272 I could end up with a bunch of new people and not be able to deliver. 00:02:24.296 --> 00:02:28.577 So your sales are down a month or two. Big deal. 00:02:28.648 --> 00:02:32.386 My whole life is getting ready to get turned upside down. 00:02:32.448 --> 00:02:37.765 How am I supposed to afford driving clear across town to some neighborhood I don't know? 00:02:37.816 --> 00:02:43.308 And what am I suppose to do if one of my kids get sick? And I'm 90 minutes away from their school? 00:02:43.331 --> 00:02:45.891 Like I said, you don't know that's going to happen. 00:02:45.933 --> 00:02:53.295 Louis, talk some sense into her, please. I don't know. It certainly doesn't sound good. 00:02:53.763 --> 00:02:55.788 I've had a few conversations like that lately. 00:02:55.829 --> 00:02:58.921 Yeah, people assuming the worst without all the facts. 00:02:59.186 --> 00:03:03.503 But you've got to move beyond those kinds of conversations because they're based on assumptions. 00:03:03.528 --> 00:03:05.615 I mean, they don't really do anybody any good. 00:03:05.640 --> 00:03:10.106 Which is why, instead, you need to stop and clarify what's really behind those conversations 00:03:10.131 --> 00:03:13.658 so you can communicate your needs and concerns to the people who can help you. 00:03:13.683 --> 00:03:17.983 Exactly. So, getting back to your question about commitment... 00:03:18.301 --> 00:03:22.934 At first I was okay with the change. But after the conversation with my friends, 00:03:22.959 --> 00:03:28.308 I realized I needed to take a step back and figure out what I really needed in order to commit to it. 00:03:28.333 --> 00:03:29.818 And what did you need? 00:03:29.843 --> 00:03:34.874 Well, two things. First, I needed to know specifically what was going to be required of me 00:03:34.899 --> 00:03:38.232 as a team leader so I could make out a plan. Okay. 00:03:38.340 --> 00:03:44.204 And, I realized I needed to have some say, if possible, over who was going to end up on my team. 00:03:44.229 --> 00:03:47.355 Because you wanted to hang on to the people with experience. 00:03:47.380 --> 00:03:51.640 Yeah. So if I could get those two things, I'd be able to commit. 00:03:51.665 --> 00:03:55.996 If not, I might have to go somewhere else. So, what did you do? 00:03:56.113 --> 00:03:58.948 Well, I knew what I needed so I talked to the new manager. 00:03:58.973 --> 00:04:00.719 And then you were able to commit? 00:04:00.744 --> 00:04:04.199 Almost. Almost? But you like moving forward. 00:04:04.731 --> 00:04:06.142 You said you like change. 00:04:06.167 --> 00:04:11.918 Yeah, but liking change, in general, and committing to a specific change are two different things. 00:04:11.943 --> 00:04:14.379 I still had to be sure it was the right decision. 00:04:14.513 --> 00:04:18.928 So, before I made the commitment, I took the time to really think through 00:04:18.953 --> 00:04:21.782 all the potential consequences of my decision; you know, 00:04:21.783 --> 00:04:26.982 like not being able to keep all my team members or potentially having to find another job. 00:04:27.160 --> 00:04:34.027 And then I made a decision based on a consequence I was comfortable with, and I decided to go forward. 00:04:34.146 --> 00:04:37.999 So, that's what commitment is? Making an intentional choice? 00:04:38.444 --> 00:04:39.471 Yeah. 00:04:39.621 --> 00:04:43.550 But what if you look at all the consequences and decide you can't commit? 00:04:43.820 --> 00:04:48.440 Well, that is going to happen sometimes. But you do have to make a choice you can commit to 00:04:48.449 --> 00:04:53.413 because commitment is also about the actions you take after you make the decision. 00:04:53.522 --> 00:04:54.796 What do you mean? 00:04:55.121 --> 00:04:59.904 Well, like one of the things I tend to do is go charging forward because I thrive on change. 00:04:59.957 --> 00:05:04.858 But then I turn around and find out that I've left everyone behind. You can't do that. 00:05:04.883 --> 00:05:08.780 Because we're all in it together and we have to help each other through it. 00:05:08.805 --> 00:05:11.092 You have been paying attention. 00:05:12.409 --> 00:05:16.784 So being committed means supporting the change in conversations with your coworkers, 00:05:16.809 --> 00:05:20.948 in part by keeping those conversations focused on how to make the future work, 00:05:20.973 --> 00:05:23.586 rather than on whatever happened in the past. 00:05:23.679 --> 00:05:29.233 And it's important to offer help and encouragement to people who are still struggling or undecided. 00:05:29.783 --> 00:05:34.678 And being committed means you hold yourself and other people accountable for making that change work. 00:05:34.703 --> 00:05:39.705 So, you're saying commitment is about making that intentional decision 00:05:40.268 --> 00:05:43.781 and then making sure your actions show that you mean it. 00:05:44.063 --> 00:05:49.112 Very good. You get the gold star. Thanks. 00:05:49.137 --> 00:05:51.564 Anytime. As long as it's after 9. 00:05:51.589 --> 00:05:53.999 Well, for you, I make exceptions. 00:05:54.610 --> 00:05:59.957 Hoshi really helped me understand that making a commitment to a change means exploring all the consequences, 00:05:59.982 --> 00:06:03.919 making a choice you're comfortable with and then moving forward. 00:06:04.569 --> 00:06:07.475 But she also helped me see that it doesn't stop there. 00:06:07.500 --> 00:06:10.624 We have to demonstrate the commitment with our actions; 00:06:10.649 --> 00:06:14.522 things like supporting the change in conversations with coworkers, 00:06:15.212 --> 00:06:20.581 offering to help those who are struggling, and holding ourselves and others accountable. 00:06:20.853 --> 00:06:24.925 To be honest, it was a lot to absorb that early in the morning. 00:06:25.113 --> 00:06:30.717 But at least I knew now there was something I could actually do about my situation at work. 00:06:30.742 --> 00:06:33.228 And that was a good thing.