WEBVTT 00:00:02.528 --> 00:00:04.137 Croquet, anyone? 00:00:04.278 --> 00:00:05.544 Sure. 00:00:06.765 --> 00:00:09.716 You know how sometimes you learn things, important things, 00:00:09.765 --> 00:00:11.450 when you least expect it? 00:00:15.949 --> 00:00:16.952 That's me - 00:00:16.992 --> 00:00:19.747 the one being the model hostess. 00:00:21.504 --> 00:00:24.493 - So, Rachel, how's it going? - Ah, just great! 00:00:24.817 --> 00:00:26.103 Okay... 00:00:26.790 --> 00:00:28.162 I'm sorry. 00:00:28.188 --> 00:00:29.215 It just... 00:00:29.225 --> 00:00:30.429 It wasn't a good week. 00:00:30.477 --> 00:00:32.429 And you're taking it out on the grill. 00:00:32.460 --> 00:00:34.069 It works for me. 00:00:34.542 --> 00:00:35.850 Well, 00:00:35.876 --> 00:00:38.679 you know that guy I hired two months ago - Geordi? 00:00:38.756 --> 00:00:40.906 He walked into my office yesterday.... 00:00:41.804 --> 00:00:42.210 Hi. 00:00:42.226 --> 00:00:46.716 Hi. I wanted to let you know that I'm giving you my official notice. 00:00:46.831 --> 00:00:48.904 I accepted a position with another company. 00:00:48.980 --> 00:00:51.842 You've... Ah, can we talk about this? 00:00:51.901 --> 00:00:54.430 Look, I don't know what's left to talk about. 00:00:54.486 --> 00:00:57.118 I appreciate everything you've done, but... 00:00:57.575 --> 00:00:59.979 you and I both know it's just not a good fit. 00:01:00.020 --> 00:01:01.838 It's not working out for me. 00:01:01.895 --> 00:01:03.104 I'm Sorry. 00:01:03.764 --> 00:01:06.348 I knew there were issues. I mean, for one, 00:01:06.359 --> 00:01:08.359 our team is used to being really collaborative. 00:01:08.398 --> 00:01:11.521 And it turned out Geordi liked to work through everything on his own. 00:01:11.725 --> 00:01:14.162 I thought it would work itself out. 00:01:14.296 --> 00:01:16.552 Besides, he really knew his stuff. 00:01:16.626 --> 00:01:17.584 Who did? 00:01:17.740 --> 00:01:19.292 One of her people resigned. 00:01:20.058 --> 00:01:21.698 And you didn't see it coming? 00:01:22.030 --> 00:01:24.339 Yes. No. 00:01:24.401 --> 00:01:26.714 Well, I mean, well... maybe. But... 00:01:26.823 --> 00:01:30.214 He was the second person I'd hired for the position this year. 00:01:30.327 --> 00:01:32.761 He looked great on paper. His interview was great. 00:01:32.818 --> 00:01:35.418 And he doesn't last two months. What am I missing? 00:01:51.557 --> 00:01:53.665 If it's any consolation, you're not alone. 00:01:53.799 --> 00:01:55.806 - Oh, thanks. - Oh, seriously. 00:01:55.877 --> 00:01:58.747 I read the other day that the number one reason people don't work out 00:01:58.825 --> 00:02:00.498 isn't a lack of knowledge or skills; 00:02:00.508 --> 00:02:03.123 it's because they don't find a good fit with the organization's culture 00:02:03.153 --> 00:02:04.248 and how the work gets done. 00:02:04.308 --> 00:02:07.311 Good point. And that is something you should find out about in an interview. 00:02:07.368 --> 00:02:09.889 All right, so it's an interviewing problem. 00:02:09.987 --> 00:02:13.508 Well, you've all had more experience at this than me. How do I fix it? 00:02:13.591 --> 00:02:14.821 Where do you want to start? 00:02:14.906 --> 00:02:16.368 Well, like with Geordi... 00:02:16.424 --> 00:02:18.465 How do I find out what I need to know, up front, 00:02:18.496 --> 00:02:21.008 so that I don't hire someone else that doesn't work out? 00:02:21.095 --> 00:02:23.696 What's it take to do a good interview? 00:02:24.165 --> 00:02:25.774 Structure! 00:02:26.595 --> 00:02:29.555 Okay. I'll get right on that then. 00:02:29.643 --> 00:02:30.836 Look, here's what we mean... 00:02:30.893 --> 00:02:33.808 Research has shown a consistent, structured interview process 00:02:33.819 --> 00:02:37.355 is the single most important factor in conducting an effective interview. 00:02:37.430 --> 00:02:40.793 Hey, it doesn't say "Director of HR" on her business card for nothing. 00:02:40.961 --> 00:02:43.417 Like Keith said, the number one reason people don't work out 00:02:43.428 --> 00:02:45.168 isn't because they lack the skills. 00:02:45.328 --> 00:02:46.671 It's a culture fit. 00:02:46.749 --> 00:02:48.905 You know, something in the chemistry just isn't right. 00:02:49.268 --> 00:02:51.299 Which means finding the right candidate 00:02:51.310 --> 00:02:53.893 requires a structured consistent interview process 00:02:53.904 --> 00:02:58.191 that evaluates for all three dimensions - capability, commitment and chemistry. 00:02:58.286 --> 00:03:00.941 Yeah, I agree. A structured three-dimensional interview 00:03:00.952 --> 00:03:04.219 is the best way to get, you know, a complete picture, 00:03:04.248 --> 00:03:08.578 keep things legal, and evaluate candidates based on the same criteria. 00:03:08.658 --> 00:03:10.855 You want to make sure you're hiring the right person. 00:03:11.279 --> 00:03:12.370 All right. 00:03:12.536 --> 00:03:16.057 At the risk of hating myself in the morning for asking this... 00:03:16.240 --> 00:03:19.839 How do I go about doing this three dimensional interview? 00:03:19.900 --> 00:03:23.870 Well, just like with anything else, it starts with being prepared.