WEBVTT

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What's the bottom line, here?
Well, coaching works. Head’s up!

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It's the best way to make sure people
understand what's expected and do a good job.

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It doesn't have to take a lot of time.

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Like I said, you start by
calling it like you see it.

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This is the situation and
this is what I expect.

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Next, make sure you don't pass go until
the employee agrees there is a problem

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and is willing to fix it.

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Next, make a plan so everyone knows
what needs to happen and when.

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And, finally, follow up.

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Pretty straightforward, huh?
The only catch is

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It doesn't work unless you
have the courage to do it.

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Oh, Yeah, Rob. Thanks for
logging in We need to talk.