WEBVTT

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I think most of us would agree that

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one of the biggest challenges is dealing with conflict…

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whether at work or at home.

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Sarah I can’t make this deadline.

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This report seems like busy work to me.
Is it really necessary?

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Are you kidding? Senior management
is asking for this “busy work.”

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Frankly, I don’t care whether you
want to do it or not. Get it to me today!

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If you’re like me… you never really give much thought to it…

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you just deal with it.

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You either fight… take flight or… simply freeze.

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In other words, you argue or yell your way through it…

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avoid it all together… or you
just don’t know what to say or do.

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Unfortunately, none of these choices
resolve conflict in a healthy way.

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We end up damaging relationships, we
lose trust… the list goes on and on.

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So, here’s an approach I learned that actually works:

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When conflict arises, I take a
moment… to collect myself before responding.

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This short pause gives me a
chance… to identify a positive response…

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to make things better… not worse.

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While this is happening, I manage my emotions.

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It’s tough, but I don’t allow any negative emotions

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to cause me to overreact or take things personally.

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Last, I envision a successful outcome.

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In other words, I create a clear positive picture in my mind

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of what I want the result to be… and
guess what? It’s more likely to happen…