WEBVTT

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Conflict is simply a part of life - and
that’s especially true in the workplace.

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But the bottom line here is pretty clear.

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The most effective way to deal with
conflict is to...Take a Moment....

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to get your composure.

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Identify a Positive Response… to
move things forward in a positive way

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and break that typical fight, flight or freeze response.

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Manage Your Emotions...so you
don’t overreact or take it personally.

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Remaining calm is good for you and for those you work with.

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Finally, envision a successful outcome.

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This is beneficial to you, those you
work with and your organization.

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There’s no doubt that dealing with conflict is challenging

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but may not always be easy. But, it’s
important to learn how-to-deal with “conflict”

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in a healthy and positive way.