WEBVTT 00:00:03.320 --> 00:00:06.079 When we encounter conflict with co-workers, 00:00:06.080 --> 00:00:09.539 many times we get stressed out and we go into flight mode. 00:00:09.753 --> 00:00:12.121 When a problem causes me to take “Flight”, 00:00:12.146 --> 00:00:15.639 I typically do it because I’m afraid that I’ll upset someone 00:00:15.664 --> 00:00:17.123 and hurt that relationship. 00:00:17.399 --> 00:00:20.710 Simply put... I’m afraid they won’t like me. 00:00:20.889 --> 00:00:22.119 But here’s the rub. 00:00:22.120 --> 00:00:26.609 If I don’t act, the problem won’t go away, it will affect my work, 00:00:26.634 --> 00:00:29.895 the productivity of other team members and a whole lot more. 00:00:30.220 --> 00:00:34.134 We simply can’t put our heads in the sand... know what I mean? 00:00:34.720 --> 00:00:35.908 I’ve had it with Tyler! 00:00:35.909 --> 00:00:37.971 Today, he bowed down in front of everyone, 00:00:37.996 --> 00:00:41.538 ‘Oh, your Highness, I see you came to grace us with your presence 00:00:41.539 --> 00:00:43.195 and you’re only 10 minutes late.’ 00:00:43.220 --> 00:00:45.845 He knew I was in another meeting and was gonna be late. 00:00:45.870 --> 00:00:49.401 I told him to knock it off but he won’t. Can you please get him to stop? 00:00:49.426 --> 00:00:53.001 You know how he is. Can’t you just deal with it? 00:00:53.026 --> 00:00:55.089 I’ve got all I can handle. 00:00:55.090 --> 00:00:56.408 Great! 00:01:01.570 --> 00:01:05.519 Hi. Hey, I’m sorry to interrupt. I’m just about ready to... 00:01:05.520 --> 00:01:07.889 I’m so frustrated with Tyler. Steve, could we reschedule? 00:01:07.890 --> 00:01:09.704 Absolutely. I’m around all afternoon. 00:01:10.642 --> 00:01:13.168 I’m sorry to interrupt. He’s at it again. 00:01:13.193 --> 00:01:15.369 Tyler just does not know when to stop. 00:01:15.370 --> 00:01:16.742 I’ve done all I can. 00:01:16.767 --> 00:01:19.411 Okay. Let me think about this for a second. 00:01:20.095 --> 00:01:23.809 There’s obviously an issue here. I’ll look into it right away. 00:01:23.810 --> 00:01:26.206 Thank you, Fiona. I appreciate it. 00:01:28.179 --> 00:01:29.142 Hi, Tyler. 00:01:29.167 --> 00:01:31.454 Hey, what brings you in this neck of the woods? 00:01:31.479 --> 00:01:33.890 I’ve got something to talk to you about. Do you have a minute? 00:01:33.915 --> 00:01:34.866 What’s up? 00:01:34.891 --> 00:01:37.131 You know I value what you do, right? 00:01:37.156 --> 00:01:38.049 Yeah. 00:01:38.074 --> 00:01:40.419 I can use your help with a problem. Shoot. 00:01:40.420 --> 00:01:43.949 I got a complaint that you called out Liz in front of everybody 00:01:43.974 --> 00:01:45.809 just for being a few minutes late. 00:01:45.810 --> 00:01:46.917 Are you kidding? 00:01:46.942 --> 00:01:49.547 She said you knew she was in a meeting. Is that true? 00:01:49.572 --> 00:01:52.490 Yeah... but I was just joking. She needs to lighten up! 00:01:52.515 --> 00:01:55.969 Even if you don’t mean it, most people are hurt when they’re teased. 00:01:55.994 --> 00:01:57.765 So what, I can’t tell a joke now? 00:01:57.790 --> 00:02:00.714 I’m not saying you can’t tell appropriate jokes here at work but 00:02:00.739 --> 00:02:03.807 jokes that are aimed at another person are hurtful... 00:02:03.832 --> 00:02:05.480 even if you don’t realize it. 00:02:05.505 --> 00:02:07.270 Will you stop teasing Liz? 00:02:07.295 --> 00:02:09.719 I guess, but I still... 00:02:09.720 --> 00:02:11.354 Tyler, I need your commitment. 00:02:11.379 --> 00:02:14.856 Just as you want to be treated with respect, so does everyone else. 00:02:15.500 --> 00:02:18.261 Okay, fine. I’ll stop. 00:02:18.560 --> 00:02:22.252 Thanks, Tyler. I really appreciate your cooperation.