WEBVTT

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I can’t believe how well you restored this!

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Well, I’m glad you like it.
I can tell how special it is to you.

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Thank you so much!

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Well, stop in again
when you think I can help.

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I will. Thank you.

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Okay, take care.

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Hi, I’m Sarah Jasper, and I was wondering
if you can fix this antique clock?

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Absolutely.

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That’s what I do… fix things.

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Good. I wish I could
fix things at work.

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What’s the problem?

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Oh, my team complains a lot.

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I feel like I’m always
having to lay down the law.

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People who come into my shop all
seem to have one thing in common.

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They all have to deal with conflict,
whether at work or at home.

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It’s a part of life.

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These old clocks have
taught me a simple

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yet very effective way
to deal with conflict.

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I use TIME to my advantage.

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Ya see, whenever
conflict arises for me,

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I take a moment to collect
myself before responding.

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This short pause...

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gives me a chance to
identify a positive response

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to make things
better, not worse.

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It’s also important that
I manage my emotions.

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This means I don’t allow any
negative emotions I might feel

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to cause me to overreact
or take it personally.

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Last, I envision a
successful outcome.

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When I create a clear
positive picture in my mind

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of what I want
the outcome to be.

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It’s more likely to happen.

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Now, it may sound
simple, yet it takes practice.

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Most of us have learned to deal
with conflict by using a fight,

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flight or freeze response.

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These responses usually
result in negative outcomes.

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Given Sarah’s comment
about laying down the law,

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I’m guessing she uses a fight response.