﻿WEBVTT

00:00:10.155 --> 00:00:12.155
Okay. So, here's the deal.

00:00:12.290 --> 00:00:15.578
The ordering platform isn't getting
great marks from the customers.

00:00:15.674 --> 00:00:17.906
Do any of you have any thoughts?

00:00:18.137 --> 00:00:19.984
Trevor? You have any thoughts?

00:00:20.353 --> 00:00:24.483
Well, I think there are some
apps for automation

00:00:24.507 --> 00:00:27.640
that could streamline some
of that fulfillment tracking.

00:00:27.681 --> 00:00:29.681
Apps... Schmapps...

00:00:30.062 --> 00:00:32.757
Last time I checked, we weren't in
the stone age anymore!

00:00:32.798 --> 00:00:33.593
What was that?

00:00:33.634 --> 00:00:37.281
Everyone your age seems to think
a computers can solve every problem!

00:00:43.120 --> 00:00:43.984
Wow.

00:00:44.033 --> 00:00:47.031
That took a
weird turn... and fast!

00:00:47.433 --> 00:00:51.078
I know our reactions are filtered through
our past experiences. But...

00:00:51.134 --> 00:00:54.078
no matter who we are
and what our background,

00:00:54.123 --> 00:00:57.390
each of us has something important
to share and it needs to be heard.

00:00:57.509 --> 00:01:00.839
Okay. Let's take a step back
for a second. Time out.

00:01:00.974 --> 00:01:01.964
Trevor,

00:01:01.979 --> 00:01:04.401
you want to make things easier
for the customer, right?

00:01:04.442 --> 00:01:05.417
Yes!

00:01:05.520 --> 00:01:09.495
And Maggie, you've been customer
liaison since the company started?

00:01:10.082 --> 00:01:13.401
Okay. So, we all want what's best
for the customer, right?

00:01:13.566 --> 00:01:14.988
And we should be able to share ideas

00:01:15.013 --> 00:01:17.878
that ultimately help them
through this process.

00:01:18.206 --> 00:01:22.910
And do you agree that any and
all ideas should be on the table.

00:01:23.096 --> 00:01:24.160
- Yes!
- Okay.

00:01:24.198 --> 00:01:27.206
And don't you agree that everyone
deserves to be heard?

00:01:27.466 --> 00:01:28.925
You're right. You're right.

00:01:29.012 --> 00:01:30.300
Trevor,

00:01:30.606 --> 00:01:32.113
show me that app...

